Planet FitnessMember Services Representative
Jul. 2022 - Dec. 2023Hurricane, West Virginia, United StatesAs a Member Services Representative at Planet Fitness, your primary role is to provide exceptional customer service to all gym members and prospective clients. You will be the first point of contact for members, assisting them with any inquiries, concerns, or requests they may have regarding their memberships, gym amenities, or fitness programs. Key responsibilities of the role include:
- Greeting members and visitors as they enter the gym and providing a warm and welcoming environment
- Answering phone calls and emails to address member inquiries and resolve any issues promptly and effectively
- Providing tours of the facility to potential new members and promoting membership benefits and services
- Assisting with membership sign-ups, cancellations, and account updates using the gym's software system
- Maintaining a clean and organized front desk area and ensuring that all member information is accurate and up-to-date
- Educating members on gym policies, rules, and safety guidelines to ensure a positive and safe workout environment To succeed in this role, you must have excellent communication and interpersonal skills, a positive attitude, and a passion for helping others achieve their fitness goals. Previous customer service experience in a gym or fitness center is preferred but not required.