Bonnie Tkac

Customer Service Supervisor @Lily's Florist

AssistantData Entry SpecialistData EntryData Entry AssociateCall Center

Lily's Florist has experienced a steady growth in sales over the past year, thanks to the dedicated efforts of the customer service team. However, there are areas that need improvement, particularly in handling customer complaints and inquiries. The majority of complaints are related to delivery delays and the quality of flowers. There is a need to strengthen our communication with the delivery team and suppliers to ensure timely deliveries and high-quality products. Additionally, implementing a more robust customer feedback system will help identify and address issues promptly. Training programs can also be enhanced to equip the customer service team with better problem-solving skills. These improvements will not only increase customer satisfaction but also contribute to the overall growth of Lily's Florist.

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