The Bannatyne GroupGeneral Manager - Charlton House Hotel & Spa
Jun. 2010 - Sep. 2010Oversaw daily operations of a 28-bedroom hotel, including a day spa with private membership, restaurant, bar, and private dining facilities for up to 120 guests. Led the rebranding and revitalisation of the Food & Beverage operation, including appointing a new Head Chef and Restaurant Manager, creating new menus, and driving the marketing strategy for the relaunch.
Held full P&L responsibility, managing recruitment, team training, local and national marketing and PR, as well as health & safety, HR, payroll, and staff management for a team of 45+.