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Work Background
UnqorkPrincipal Customer Advocacy Manager
Jul. 2023• Managed a $3.7M book of business, ensuring high levels of customer satisfaction and retention through tailored solutions and proactive client support.
• Developed and executed customer success strategies aligned with best practices and compliance standards.
• Vocal advocate for customer-centric solutions and facilitating feature requests.
• Collaborated with Product and Technical Advisory teams to shape platform enhancements, templates, and feature development.
UnqorkApplication Engineering Manager
Dec. 2021 - Jul. 2023• Led design, development, testing, and execution of Unqork delivery projects, including early discovery sessions and in-project system demos.
• Oversaw Application Engineering teams in sprint planning, configuration, promotions, and documentation, ensuring adherence to Unqork best practices.
• Provided scoping insights and estimates to support project planning and budget development.
Life Time - Healthy Way of LifeYoga Instructor
Oct. 2016 - Mar. 2020Gaithersburg, MD and Columbia, MD
Q² SolutionsSr. IT Architect, Technical Lead, Training Lead
Nov. 2015 - Dec. 2021• Provided principles, practices, and techniques to lead Clinical Trial Sample and Consent Tracking (CTST) project teams, while managing project schedule, cost, and performance risks. • Functioned as a technical analyst and product expert resource for the BioFortis’ client delivery teams.
• Coordinated communications, logistics, and data transfer specifications with specimen repositories and analytic labs for clients to facilitate sample tracking in Labmatrix. • Initiated process optimization for Labmatrix clinical study configuration, including in-house and client training programs, study consent and laboratory manual review/extraction, and study data quality assessment. • Successfully managed multiple CTST projects (including validated systems) from project initiation to go-live, as well as supported delivery of additional CTST projects by providing study configuration and review. • Cultivated ongoing collaboration among the Client Operations team to drive Labmatrix configuration practices to streamline study setup, data reporting, and issue resolution for clients. • Supported initiative to develop requirements for the Study Event Builder (SEB) tool acting as a client advocate, while providing beta testing for first release and leading the SEB/Labmatrix integration effort.
Happy Earth YogaOwner
May. 2015 - Apr. 2020Eldersburg, MD
Health Research and AnalysisVice President
May. 2014 - Nov. 2015Bethesda, MDProvided project management, technical leadership and analytic insight for federal and non-federal contracts utilizing various forms of data including primary and secondary data, survey responses, administrative claims, and process-oriented data. Provided data management guidance and leadership for a small team of analysts, and contract-specific insight for the development of data visualization concepts and prototypes including dashboards and reports; translated technical requirements into working plans for data access and delivery. Enforced company-wide data management methodologies and standards for all contract work and internal business administration. Supported business development, liaising with clients and potential business partners.
Immune Tolerance NetworkDirector, Mechanistic Operations
Mar. 2012 - Apr. 2014Bethesda, MarylandProvided organizational and data expertise and leadership for the Biomarker & Discovery Research Mechanistic Operations group for the mechanistic component of NIAID funded clinical trials, including oversight of the specimen repository and core laboratory operations. Coordinated workflow, and provided project planning guidance for a department of 12; enforced maintenance and adherence to project timelines; streamlined logistics and execution of specimen chain-of-custody processes (specimen accessioning to assay results data for testing and reporting); liaised with the Data Management Group to formulate data transfer specifications agreements and data delivery; identified process gaps and duplications of effort to create operational efficiency; managed vendor agreement negotiations, core laboratory communications and scope of work development for boutique labs; provided cost projections; and determined department-wide resource allocation.
Henry M Jackson FoundationProgrammer Analyst / Data Management Team Lead
Jan. 2007 - Mar. 2012Infectious Disease Clinical Research ProgramProvided leadership for the development of integrated solutions for quality and efficiency in support of clinical data management activities and overall departmental operations. Directed activities of nine team members. Applied knowledge of applications and leading-edge products and technologies in combination with industry and business skills to translate business requirements into system solutions. Maintained responsibility for quality control and auditing of processes to ensure accurate and exemplary deliverables. Established working relationships with data sharing partners. Served as liaison between data management group, department, and scientific collaborators.
Health Research and AnalysisSenior Analyst
Jan. 2004 - Jan. 2007Contributed expertise to Population Health Study of Cancer in the Military project and health outcomes research. Developed data management and security plans. Worked in partnership with TriCare Management Agency to coordinate data use agreement, account access, and data acquisition. Prepared and maintained documentation for database configurations. Followed established procedures to ensure achievement of quality, safety, and security standards. Extracted, prepared, and analyzed data from military and public use medical data systems including statistics, macros, arrays, and interface with Microsoft products using SAS for Military Health System Data Repository and Centers for Medicare and Medicaid Services for reporting
Lockheed Martin - Army Medical Surveillance Activity (contract)Analyst
May. 2000 - Aug. 2004Washington D.C. Metro Area
The Institute for Genomic ResearchSequencing Core
Jan. 1996 - Jan. 1998
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