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Work Background
Croton Harmon Music AcademyOwner & Operations Manager
Jun. 2017Croton On Hudson, New York
NYONairContent Marketing Specialist
Mar. 2017 - Jun. 2017Kearny, NJ
Kitchen Table BandSocial Media Coordinator & Band Manager
Nov. 2016 - Dec. 2017Brooklyn, NY- Communicates with fans through social media & community management
- Handles all invoicing, scheduling, and booking of performances
- Assists with set up and audience engagement during performances
SNAP Interactive, Inc.Marketing Coordinator
Sep. 2016 - Feb. 2017Greater New York City AreaHandled reporting and analysis for marketing spend and affiliate payouts. Wrote copy for email marketing, banner ads, and assisted with developing tone and copy for the launch of SNAP's new dating product. Acted as account manager for all affiliates, handling inquiries regarding invoicing, performance, and payout negotiations. Managed creative optimization and analysis for FB / Google Ad campaigns.
SNAP Interactive, Inc.Social Media Community Manager
Jul. 2015 - Sep. 2016Greater New York City AreaLed social media strategy, content creation, copywriting & influencer marketing for company brand as well as flagship products increasing The Grade’s instagram following by 200%. Managed corporate website, company newsletter, office culture blog as well as branded dating blog acting as editor and lead writer. Effectively answered all user inquiries as community manager through telephone calls, emails, & app store reviews. Assisted senior management & product team in consumer research to improve user experience & prevent fraud. Acted as brand ambassador during tech conventions to engage with potential investors, users, and industry experts.
ShopletCSR / Amazon Account Manager
Nov. 2014 - Jul. 2015Greater New York City AreaLocated resources for problem solving and designed best option solutions by acting as a liaison between customers, account managers, vendors and warehouses. Worked with schools and universities to handle all purchase orders. Managed Amazon Seller Account by handling all inquiries, claims and chargebacks - increasing the seller profile percentage to 98.36% upon departure. Responsible for managing the customer service email box while assisting customers with billing/policy inquiries as a Call Center Representative and Chat Expert. Resolved an average of 500 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).
Cristian Rivera Foundation / RMM GroupPublicist / Executive Assistant
Jul. 2014 - Sep. 2014Bronx, NYManaged itinerary, financial accounts, & social media for foundation head. Editor and writer for company lifestyle blog, writing press releases, monthly newsletters, & pamphlets as needed. Provided event planning support in preparation, execution and promotion.
TUN, Inc.Public Relations Marketing Intern
Jan. 2013 - Dec. 2013Greater New York City AreaReached out to over 100+ college newspaper editors/bloggers, successfully acquiring press in multiple publications
. Developed promotional tactics to guarantee high attendance & oversaw operations at all TUN branded events. Managed all social media accounts & wrote for/edited company blog, acquiring freelance guest writers on an ad hoc basis.
Thomas PinkPublic Relations Intern
Sep. 2012 - Dec. 2012Greater New York City AreaChecked in and sent out samples of products to be used by magazines and stylists. Assisted in setting up for in store events and showrooms for press events. Managed guest lists/product lists for press closet and promotional events.
Guess?Accessories Sales Associate
Sep. 2011 - Feb. 2012Greater New York City AreaInformed customers of products regarding its use, care and operation. Responsible for keeping the records of promotions, sales and policies related to interactions and payment. Administered excellent sales support and responsible for maintaining an SPH of 400/hr.
Abercrombie & FitchModel / Sales Associate
May. 2011 - Sep. 2011Greater New York City AreaProvided excellent customer service and met all customer needs.
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