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Work Background
AdPushupSenior Publisher Development Manager
Jan. 2025
Geniee International GroupSenior Publisher Development Manager
Jan. 2025
AdPushupPublisher Development Manager
Jan. 2021 - Jan. 2025
InsticatorPublisher Development Manager
Jul. 2019 - Oct. 2020
Insticator Inc.Senior Account Executive
Jul. 2019 - Jul. 2019Greater New York City AreaWe create great content experiences publishers, drive thoughtful interactions for readers and meaningful conversions for brands. Insticator is a global leader in increasing engagement, research revenue and ad revenue for publishers through interactive content while enhancing viewability and purchase intent for brands. Over 350 million online consumers are reached monthly across Insticator’s vast network of elite publishing partners that include Ancestry.com, Intermarkets, Evolve Media, Inquirer, and more. Insticator empowers thousands of content creators monthly with its revenue and engagement increasing products, while providing monetizing content opportunities for publishers and brands. Our Core Values are Sleeves up 100% Viewability Be Defiantly Great Unconditional Empathy We were just rated the 675th fastest growing company in North America 2017 and are apart of the Inc 5000!
Insticator IncBusiness Development Manager
Sep. 2016 - Jul. 2019Greater New York City AreaInsticator increases engagement and ad revenue for publishers through interactive content, while enhancing viewability and purchase intent for brands. When visitors visit our partners’ sites, they are drawn in by the hyper-relevant trivia and polling questions – think basketball questions for a basketball site, celebrity questions for a celebrity site, and even battery questions for a battery site —and typically click multiple times. Each time visitors answer a question, new direct, display & video ads are presented, generating revenue for our publishing partners. We work with thousands of publishers around the world.
CrewBloomBusiness Development and Growth at CrewBloom
Sep. 2016 - Dec. 2017Greater New York City AreaCrewBloom connects top, English-speaking sales talent, living in lower costing economies, with US-based companies in need of human capital to fill sales roles that can be done from anywhere. Our clients range in industries but all view hiring from lower costing economies as an opportunity to afford a higher caliber of talent rather than simply a means to reduce wage expense. We move forward with less than 1% of candidates, relentlessly seeking the best and brightest talent sets CrewBloom apart. Sales requires a common shared language, not only do our placements have native English abilities, they're experienced closers, and most importantly, great people. CrewBloom's roles include a two-week paid training program, ongoing support, and professional advancement opportunities.
TeleperformanceAssistant Contact Center Manager
Jan. 2015 - Jul. 2016Managed day-to-day peformance of the operations team. Supervised, coached and managed team leads and assistant team leads. Served as next escalation levels for client-specific issues on the floor, after the ATLs and TLs. Served as client contact for daily operations issues and updates.
TeleperformanceManager OIC
Sep. 2012 - Dec. 2014
TeleperformanceTeam Lead
Dec. 2008 - Aug. 2012Coached collections agents and served as 1st level escalation for client-specific issues. Ensured the timely, accurate and consistent delivery of updates to the team and provide guidelines to enhance their understanding. Coordinated with the different support groups (quality, training, work force mngt) to monitor and improve daily performance (productivity).
TeleperformanceCollections Specialist
Jun. 2008 - Nov. 2008Assisted delinquent borrowers with options to bring and keep their accounts current. Maintained above average productivity, quality and attendance scores to qualify for monthly incentives.
HGS - Hinduja Global SolutionsLine Trainer
Apr. 2007 - Mar. 2008Independently handled product specifics training for 2 batches of trainees for a financial account. Prepared training agenda, training calendars and manuals. Maintained and updated records of trainee files throughout the training period. Responsible for providing feedback and raising training issues on a daily basis. Supervised 2-week trainee nesting. Prepared and conducted refresher courses as requested/required by the client based on quality trends/issues.
HGS - Hinduja Global SolutionsQuality Assurance Analyst
Dec. 2004 - Mar. 2007Responsible for monitoring in an objective fashion all customer contact points and provided quantifiable data to all quality judgment made. Contributed to the design and implementation of reports to establish quality issues and trends. Handled the documentation of Policy and Procedure Updates and Reminders and discussed these with Team Leads before dissemination to the floor.
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