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Work Background
Independent Contractor - Self EmployedAI Trainer
Oct. 2024United StatesAI Trainer for LLMs - help improve the performance, accuracy, and usability of advanced AI systems by creating and refining training data. This includes crafting written and spoken prompts, performing voice acting for voice-based models, and fact-checking AI outputs for truthfulness and alignment. The role combines creative writing, linguistic precision, and analytical review to guide the model’s learning and ensure high-quality, ethical responses.
MJ Christensen DiamondsJewelry Repair Specialist
Jun. 2023 - Aug. 2024Inspection & Quality Control: Examine jewelry pieces for damage, wear, and authenticity; conduct thorough inspections to confirm repairs are completed to the highest standards. Customer Service: Provide expert assistance to customers in selecting jewelry, offering detailed product knowledge and recommendations based on individual preferences and needs. Sales Transactions: Process sales transactions accurately, including credit, debit, and cash payments; manage returns and exchanges following company policies. Inventory Management: Maintain and organize inventory of repair tools and jewelry stock, including tracking incoming and outgoing items and ensuring adequate stock levels. Documentation: Complete detailed paperwork for repairs, including descriptions of work performed, costs, and estimated completion times; ensure all documentation is accurately maintained. Product Presentation: Showcase jewelry pieces effectively in-store, including arranging displays and highlighting special promotions to enhance visual appeal and drive sales. Customer Interaction: Build and maintain strong relationships with customers by providing exceptional service, addressing concerns, and following up on repair status.
Macy'sSales Floor Lead/Temporary Sales Manager
Sep. 2017 - Mar. 2020Team Leadership: Supervised and motivated sales associates, providing guidance and support to ensure adherence to company policies and achievement of sales goals. Recruitment & Training: Conducted interviews, hired new staff, and facilitated training programs to onboard and develop team members, enhancing overall store performance and customer service. Sales Strategy Implementation: Designed and executed strategic plans to optimize sales performance, including promotional events, visual merchandising, and product placement to drive revenue growth. Vendor Coordination: Communicated with external vendors and district merchandisers to manage inventory levels, resolve supply chain issues, and ensure the availability of high-demand products. Customer Service Excellence: Addressed and resolved customer inquiries, complaints, and concerns in a timely manner, using strong problem-solving skills to enhance the customer experience. Conflict Resolution: Deescalated challenging situations involving customers or staff, employing effective communication and negotiation skills to maintain a positive store environment. Operational Oversight: Managed daily store operations, including opening and closing procedures, cash handling, and ensuring compliance with store policies and procedures. Performance Monitoring: Analyzed sales data and store performance metrics to identify trends, assess staff performance, and implement improvements to achieve sales targets and operational efficiency. Visual Merchandising: Ensured that the sales floor was visually appealing and organized, adhering to company standards for product displays and store layout to attract and engage customers. Reporting: Generated and reviewed reports on sales performance, inventory levels, and staff productivity, providing insights and recommendations to upper management for strategic decision-making.
Macy'sSales Associate/Jewelry Associate
Nov. 2015 - Aug. 2017Sales Transactions: Efficiently processed sales transactions, including handling cash, credit, and debit payments, and managed returns and exchanges in accordance with store policies. Product Knowledge: Maintained up-to-date knowledge of store merchandise, promotions, and seasonal offerings to effectively answer customer inquiries and drive sales. Store Maintenance: Assisted in maintaining a clean and organized store environment, including tidying up sales floors, dressing rooms, and store displays. Customer Service: Addressed and resolved customer concerns and complaints with professionalism, providing solutions and follow-up to ensure customer satisfaction. Sales Reporting: Assisted in tracking and reporting sales performance, including monitoring sales goals and contributing to strategies for achieving store targets. Product Handling: Managed the presentation and organization of jewelry displays, ensuring that items were properly showcased and secured to prevent loss or damage. Inventory Control: Conducted daily counts and audits of jewelry inventory, ensuring accurate tracking of stock levels and managing documentation for incoming and outgoing items.
US NavyAviation Electronics Technician
Aug. 2006 - Aug. 2011System Maintenance: Conducted routine and corrective maintenance on aviation electronic systems, including avionics, communication, navigation, and radar equipment, ensuring operational readiness and compliance with Navy standards. Troubleshooting & Repair: Diagnosed and repaired complex electronic malfunctions using advanced diagnostic tools and techniques; performed system tests and adjustments to restore functionality and reliability. Installation & Calibration: Installed and calibrated avionics and electronic systems on aircraft, ensuring precise alignment and adherence to technical specifications for optimal performance. Technical Documentation: Prepared and maintained detailed records of maintenance activities, repairs, and inspections, including generating reports and updating system logs to support operational and compliance requirements. Safety & Compliance: Adhered to strict safety protocols and Navy regulations during all maintenance and repair procedures, ensuring the safety of personnel and the integrity of equipment. Equipment Inspection: Performed thorough inspections of electronic systems and components to identify wear, damage, and potential issues; recommended and implemented corrective actions as needed. Training & Leadership: Provided technical guidance and training to junior personnel on maintenance procedures, troubleshooting techniques, and operational standards, fostering a skilled and knowledgeable team. Support Operations: Assisted in the preparation and deployment of aircraft for missions, including pre-flight checks and system readiness assessments to support mission success and operational effectiveness. Technical Support: Offered expert technical support during flight operations and maintenance, collaborating with engineers and pilots to address and resolve electronic system issues promptly.
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