Requests
11
Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
App in the Air, Inc.Head of Customer Success and Communications
Aug. 2018 - Sep. 2024Washington, United StatesSupport Leadership Excellence: - Anti-Fraud Innovator: Engineered an anti-fraud system, saving over $100K monthly by reducing operational risks.
- Customer Support Mentor: Led a team of 5, driving skill development and improving service quality.
- Talent Onboarding Specialist: Streamlined hiring and onboarding, ensuring rapid integration and productivity of new hires.
- Knowledgebase Developer: Created a comprehensive internal and multilingual external knowledge base, enhancing support efficiency.
- System Migration Lead: Directed the transition from Freshdesk to Zendesk, improving data management and SLA compliance.
- KPI and Audit Manager: Conducted audits that optimized services and significantly improved performance metrics.
- Cross-Functional Team Leader: Collaborated with global teams to enhance customer experience and global service accessibility.
- GDS Specialist (Amadeus, Farelogix): Managed and optimized processes within Amadeus and Farelogix GDS systems, ensuring seamless integration and improving booking accuracy.
- Data Analyst: Leveraged data insights to refine processes, boosting customer satisfaction.
- Pandemic Response Coordinator: Managed a centralized COVID database, providing timely updates on travel restrictions. Communication Mastery: - Community Engagement Leader: Spearheaded a community of 3M+ members, boosting engagement through strategic communication.
- Loyalty Program Designer: Developed a multi-tiered loyalty program, enhancing customer retention by 20%.
- Social Media Strategist: Crafted targeted social media plans, increasing brand visibility across major platforms.
- Content Revitalization Expert: Revitalized a travel platform, creating 50+ unique stories that improved user engagement. Key Achievements: - Saved $1.2M+ annually through fraud prevention.
- Supported 3M+ users with <1 hour response time.
- Achieved 100% user satisfaction, up from 80% to 95% in two years.
- Implemented 40+ features based on user feedback.
MyMusic.TravelChief Executive Officer, Founder
Oct. 2017 - Dec. 2023Vilnius, Vilniaus, LithuaniaMy passion project, MyMusic.Travel - Innovating the Intersection of Music and Travel - Platform Visionary: Launched MyMusic.Travel, a groundbreaking platform dedicated to music enthusiasts, revolutionizing how users discover and book music events worldwide.
- Seamless Booking Integration: Engineered a user-friendly experience that allows seamless booking of tickets and accommodations, driving customer satisfaction.
- Content Innovation: Developed and curated innovative content and discovery features, significantly enhancing user engagement and interaction on the platform.
- User Experience Enhancer: Focused on creating a socially connected experience, amplifying the joy of travel for music lovers and ensuring every trip is memorable and exciting.
Aviasales / JetradarHead of Customer Experience
Dec. 2014 - Aug. 2018Vilnius, LithuaniaB2C Customer Experience and Support Since 2011, I have spearheaded the development of a comprehensive customer support system, efficiently managing over 5,000 monthly requests while consistently achieving a satisfaction rate above 95% in a fast-paced B2C environment. Key Achievements: - Multi-Channel Support: Established robust support across social media, email, web, and mobile, significantly enhancing user accessibility.
- System Integration: Implemented integrated systems for request management, markedly improving service delivery.
- Operational Efficiency: Led the adoption of Zendesk and HelpScout, streamlining customer care operations and boosting efficiency.
- Team Leadership: Managed a team of 10 specialists, fostering a culture of quick problem resolution and operational excellence.
- KPI-Driven Improvements: Instituted KPIs that reduced response times to 6 hours, outperforming industry standards.
- Customer Relations: Cultivated a community of brand advocates, driving engagement through product beta tests and feedback sessions.
- Strategic Communication: Developed a comprehensive communications strategy, including crisis management, ensuring readiness and responsiveness. B2B Business Development and Partner Relations: - Real-Time Support: Established a real-time support platform for agency and partner communications, enhancing operational efficiency.
- Market Expansion: Conducted thorough market research and pursued new business opportunities, expanding the company’s global footprint.
- Fraud Prevention: Led online fraud monitoring and prevention initiatives, significantly improving security measures. Core Metrics and Achievements: - 95%+ Satisfaction Rate: Consistently maintained high satisfaction levels managing 5,000+ monthly requests.
- 6-Hour Response Time: Achieved rapid response times through KPI-driven improvements.
- Global Expansion: Successfully expanded the company’s global presence through strategic business development.
Aviasales / JetRadarSocial Media Marketing Manager
Oct. 2010 - Dec. 2014Vilnius, Vilniaus, LithuaniaResults-Driven Social Media and Business Development Strategist Specializing in business growth through innovative social media marketing and B2C business development strategies, I’ve consistently delivered measurable results: Social Media Marketing/Management: - ROI Increase: Developed and executed strategic social media plans, achieving a 10x increase in ROI.
- Channel Growth: Launched new channels (Instagram, Telegram, YouTube), growing followers to 113k on Instagram, 2.4k on YouTube, and 1.5k on Telegram.
- Optimization: Implemented a system for tracking social media ROI, optimizing user acquisition and retargeting effectively.
- Corporate Blog Success: Led the development of a blog that attracted 450-600K unique monthly users, converting 7% into paying customers.
- Brand Awareness: Authored impactful industry articles, boosting brand loyalty and reducing acquisition costs. B2B Business Development: - Affiliate Management: Designed and implemented an affiliate system, managing partnerships with major platforms like Zanox, TradeDoubler, CJ, Admitad.
- Growth: Oversaw monitoring and auditing, resulting in a 20% growth in new partnerships and revenue. Community Engagement and Knowledge Sharing: - Industry Leadership: Featured speaker and instructor (2013-2017) on topics like increasing sales through social media, affiliate program synergies, and AppStore rankings.
- International Speaking: Engaged global audiences as a speaker and mentor at major European conferences, including a4uexpo Europe, TBEX Europe, RockItCon, and Startup Weekend (2013-2015).
Russian RegisterPublic Relations Manager
May. 2008 - Jun. 2009Public Relations and Information Management Professional In my role, I manage the information policy across all CIS region offices, ensuring consistent communication strategies that align with organizational goals and enhance our market presence. Key Achievements: - Strategic Information Management: Successfully implemented and managed information policies across the CIS region, ensuring uniform communication and alignment with corporate objectives.
- Partnership Development: Collaborated with municipal and non-governmental organizations, fostering partnerships that supported key community initiatives and strengthened our brand reputation.
- Public Relations Excellence: Developed and executed comprehensive public relations strategies and media engagement plans, significantly boosting the company’s visibility and market presence.
- Campaign Leadership: Led high-impact advertising campaigns and managed industry conference participation, greatly enhancing brand awareness.
- Enhanced Public Perception: Directed initiatives to improve news dissemination, resulting in a marked improvement in the company's public image and outreach efforts.
- Website Optimization: Spearheaded the development and continuous enhancement of the company’s website, optimizing it for better user engagement and content relevance.
- Efficient Bidding Processes: Coordinated and managed transparent and efficient bidding processes, ensuring fairness in procurement and project assignments. Core Metrics and Outcomes: - Increased Visibility: Achieved significant gains in market presence through targeted PR strategies and media engagements.
- Community Impact: Strengthened community ties through successful partnerships with municipal and non-governmental organizations.
- Operational Transparency: Enhanced procurement efficiency by streamlining bidding processes, contributing to organizational integrity.
Arbatek Hosting CompanyPublic Relations Manager
Jun. 2005 - Apr. 2008Public Relations and Brand Management Specialist As a Public Relations and Brand Management Specialist, I have successfully driven initiatives to enhance brand visibility and strengthen media relationships, ensuring a positive and consistent brand presence in the marketplace. Key Achievements: - Media Relations Excellence: Engaged with key media outlets, executing targeted PR initiatives that significantly strengthened media relationships and enhanced organizational visibility.
- Brand Development: Developed and implemented robust strategies to establish and enhance brand presence, ensuring consistent and positive messaging across all platforms.
- Campaign Leadership: Managed comprehensive advertising campaigns from concept to execution, overseeing creative development and media placement, leading to increased brand awareness and market penetration.
- Operational Support: Provided critical document preparation and administrative support for business transactions, ensuring seamless operational workflows.
- Market Research Insights: Conducted detailed market research, gathering actionable insights on industry trends and consumer preferences, guiding strategic business decisions.
- Media Monitoring: Monitored media activities to track brand portrayal and PR campaign effectiveness, making strategic adjustments to optimize results.
- Relationship Building: Cultivated strong collaborative relationships with partners and customers, expanding the network of support and enhancing business opportunities. Core Metrics and Outcomes: - Increased Brand Visibility: Achieved significant growth in brand presence through effective media engagement and targeted PR strategies.
- Enhanced Market Position: Leveraged market research to inform strategic decisions, boosting brand competitiveness and market share.
- Successful Campaigns: Delivered high-impact advertising campaigns that increased brand awareness and supported business growth.
National Concert AcademyPublic Relations Manager
Mar. 2004 - Mar. 2005Communications and Public Relations Coordinator In my role as a Communications and Public Relations Coordinator, I have successfully driven initiatives to enhance brand exposure, media coverage, and operational efficiency through strategic planning and effective coordination. Key Achievements: - Media Coordination: Successfully coordinated with media outlets, leading impactful public relations initiatives that significantly boosted brand exposure and media coverage.
- Strategic Media Planning: Developed and executed strategic media plans that maximized outreach effectiveness and enhanced audience engagement.
- Event Promotion: Organized and promoted press conferences featuring notable artists, resulting in heightened event visibility and increased media interest.
- Event Coordination: Managed administrative and logistical duties at concert venues, ensuring smooth and successful event execution.
- Contract Management: Oversaw contract maintenance activities, ensuring all contractual obligations were met throughout the contract lifecycle, from initiation to completion.
- Internal PR Strategy: Developed and implemented internal PR strategies, aligning team efforts with organizational goals and enhancing internal communication.
- Campaign Management: Planned and executed advertising campaigns, overseeing the creative process and distribution across multiple channels, driving brand awareness.
- Media Monitoring: Performed continuous media monitoring to assess brand visibility and adjust communication strategies for optimal impact.
- Corporate Support: Provided comprehensive support to corporate operations, ensuring seamless organizational continuity and addressing various operational needs.
- Industry Representation: Represented the organization at trade shows, fostering valuable industry connections and promoting brand values and services.
Intch is a Professional Networking App for the Future of WorkSee more people like Aleksandrs on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
652517 people
17
Sales Executive @ KAPWA Solutions
19
Administrative
15
Help Desk Specialist @ Huntington Ingalls Industries, Inc.
26888 people
26
Online Business Manager & Founder @ Virtual 24/7
16
Director @ K & H.Com
16
Administrative Assistant