Giovanni Rosales

PMO @Research Solutions

Project ManagementCall CenterCustomer Support RepresentativeSupport SpecialistTelemarketerCall Center SupervisorCall Center TrainerTranslatorLanguage SpecialistCustomer ServiceHelp Desk SupportBilingual Communications SpecialistData EntryAssistantAdministrative AssistantData Entry SpecialistExecutive AssistantProject Coordinator

Giovanni Rosales is a highly experienced Project Management Officer (PMO) at Research Solutions. With many years of experience in the field, he has honed his skills in project planning, execution, and monitoring. Giovanni excels in coordinating cross-functional teams, ensuring projects are delivered on time and within budget. In his role at Research Solutions, Giovanni is integral in streamlining processes and promoting efficiency. He is a strategic thinker with a keen eye for detail, making him an invaluable asset to the Research Solutions team.

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Work Background

Director of Project Management Office

Research SolutionsDirector of Project Management Office

Jan. 2022Monterrey, Nuevo León, MexicoIn charge of managing our resources to achieve our short, medium and long term plans throughout the whole organization: - Cross-functional planning and execution - Executive strategy - PMO incorporation and management - Internal and external stakeholder reach out - Strategy and Operational processes optimization - KPI follow up through all departments - OKR Implementation

CRM Database Manager

Research Solutions / Reprints DeskCRM Database Manager

Aug. 2020 - Jan. 2022Monterrey, Nuevo León, MexicoIn charge of the Data-Driven tasks that are involved with our customer/prospect segmentation in our CRM as well as automating internal processes. Data Analytics, Reporting, Marketing Email and .csv Imports are tasks under my responsibility too.

Financial Sales Manager

Principal Financial GroupFinancial Sales Manager

Apr. 2018 - Mar. 2020Monterrey, Nuevo León, MexicoExecutive Sales based on retirement plans. Main responsibilities: - Prospecting - Inbound and Outbound reach - Quotation based on consultations - Deal Pipeline follow-up through whole sales process - Client Portfolio retention and enrichment - Micro Project Management

Executive Sales Representative/Supervisor

Hispanic Teleservices CorporationExecutive Sales Representative/Supervisor

Oct. 2016 - Apr. 2018Customer service and sales for one of USA´s most famous retailer store. Later on, operating as a Supervisor, the tasks included day-on-day monitoring and feedback as well as developing work strategies to meet with the internal KPI´s.

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Personal Pitch

PMO Consultations, Executive Support and SalesOps

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