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Work Background
MiTi Tech SolutionsBusiness Owner
Jan. 2018Swansea, South CarolinaI am a Business Support Specialist and help smaller businesses better manage their administrative duties so they can concentrate more on what is important - their business. My strengths are organization, administration and computer savvy.
MiTi Tech SolutionsChief Financial Officer
Jan. 2018Swansea, South CarolinaWorking hard to help small businesses function with the BIG GUYS!
ModSquad, Inc.Customer Service Representative
Jan. 2015Swansea, SC
NexRepHome Agent
Aug. 2014Answer incoming phone calls for Jawbone Fitness Tracker customers needing technical assistance. Handle email technical support for US & EU customers. Assisted in Escalations room where taking supervisor requested calls and assisting/monitoring other agents for proficiency. April 2016 started working for the Grubhub project, where I answer phone calls regarding orders, to cancel, upcharge, status and technical support.
TRC Staffing/Convergent – Entergy ProjectAgent
Jun. 2013 - Aug. 2014)
Assignments: Inbound Entergy calls for customers needing extensions, payment arrangements, explanation of bill, and other assistance regarding bill, work order & services.
Kelly ServicesAt Home Advisor
Jul. 2012 - Apr. 2013Answer incoming phone calls for Apple iOS Technical Support. Troubleshoot, setup repairs, take pre-orders for new products and maintain key performance indicators.
MiTi Tech SolutionsBusiness Support Specialist
Jan. 2012
TeleperformanceCustomer Service Representative
Dec. 2011 - Jul. 2012
MiTi Tech SolutionsVirtual Administrative Executive
Jan. 2011Swansea, SCProvide virtual assistance to many clients needing administrative tasks completed in a quick manner.
City of PhiladelphiaClerk Typist II/ Computer User Support Specialist
Apr. 2004 - Aug. 2008Creating and mailing correspondences, data entry, filing, and faxing, calculating purchasing of military time, maintained and assisted in mandamus calculations and organizing the area for better performance. While a support specialist I answered Help Desk phones for Tier I & Tier II computer support for all City of Philadelphia employees. Tier I & Tier II consisted of resetting system passwords, setting up and creating Lotus Notes new users, assisted in computer issues with software malfunctioning, end user errors and hardware issues.
Medical College of Georgia Health IncHospital Services Representative
Jan. 2003 - Jun. 2010Information desk, giving directions throughout the hospital, patient information via phone and in person, customer service
ConvergentCustomer service rep
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