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Work Background
BluberiBrand Marketing Manager
Jan. 2023Las Vegas, Nevada, United States• Spearheaded the development and execution of comprehensive marketing campaigns, resulting in a 25% increase in brand engagement.
• Established the company’s social media presence from scratch, growing follower count by 1,400% and increasing engagements by 2,000% in the first year.
• Created high-impact marketing assets, including graphics and videos, enhancing the visual appeal of promotional materials.
• Coordinated field marketing promotions and assisted in tradeshow planning, contributing to a 15% increase in client acquisition.
GANSenior Manager - Social Media & Communications
Oct. 2020 - Jan. 2023Las Vegas, Nevada, United States• Led social media strategy and developed marketing communications materials, boosting online engagement by 30%.
• Directed creative collateral projects, collaborating with external agencies and internal stakeholders. Streamlined internal and external messaging, establishing a consistent company personality and perspective.
American Gaming Systems (AGS)Director of Creative Services
Jan. 2016 - Mar. 2020Las Vegas, Nevada Area• Oversaw complex creative projects, including print, web, photo, and video, ensuring alignment with company goals.
• Managed the creative team and provided strategic direction, leading to a 20% improvement in project delivery times.
• Developed marketing materials that contributed to a 35% increase in sales leads.
D. Taylor CreativeOwner
Jun. 2015Las Vegas, Nevada AreaOffering freelance photography services to the Las Vegas, NV area and beyond.
American Gaming Systems (AGS)Director of Corporate Communications
Apr. 2015 - Dec. 2015Las Vegas, Nevada Area• Responsible for managing all internal and external messaging throughout the company.
• Oversaw initiatives for public relations, media relations, social media, and creative services.
6pm.com (Zappos)Social Community Manager
Jul. 2014 - Apr. 2015Las Vegas, Nevada Area• Enhanced 6PM.com’s social media presence, increasing follower engagement by 40%.
• Planned and executed monthly content calendars, aligning with website promotional objectives.
• Created compelling graphic and photographic content, boosting social media interactions.
Bally TechnologiesSenior Manager - Creative Services
Nov. 2013 - Jul. 2014Las Vegas, Nevada Area• Managed all internal and external creative projects, leading to a cohesive brand image across all
channels.
• Collaborated with external agencies on large-scale creative initiatives, enhancing project quality
and impact.
SHFL entertainmentMedia Relations Manager
Jan. 2011 - Nov. 2013Las Vegas, Nevada Area• Developed and implemented social media, public relations, and corporate communications strategies.
• Increased media coverage by 20%, improving the company’s public profile and brand awareness.
Hewlett-PackardTechnology Consultant II
Jan. 2010 - Dec. 2010San Diego, CAResponsible for application configuration and dissemination for the Navy Marine Corps Intranet (NMCI)
General Dynamics Information TechnologySystems Engineer
Oct. 2007 - Jan. 2010San Diego, CA• Perform testing and integration for Command and Control Environmental Decision Support (C2EDS) with Northrop Grumman’s Integrated C4I Systems (ICS).
• Develop procedural documentation for use and testing of C2EDS.
• Monitor flow of meteorological and oceanographic (METOC) data.
• Installed C2EDS and trained for Lockheed Martin.
• Trained Taiwanese military in country for C2EDS.
Electronic Data SystemsSOC Help Desk Analyst - Tier 3
Mar. 2007 - Oct. 2007San Diego, CA• Handle support calls for 500,000+ users on the Navy and Marine Corps Intranet. • Document trouble shooting procedures through Remedy. • Provide technical support including, but not limited to: password reset, account unlock, account activation, Smart Card logon, shared drive mapping, printer mapping, e-mail setup, software pushes, legacy applications, Blackberry, call escalation, and general technical questions. • Utilize Microsoft Active Directory, Windows 2000, Windows XP, Tivoli, Microsoft Net Meeting, Microsoft Outlook, Remedy, RAS, and other applications. • Achieved fastest AHT (average handle time) among Navy Tier 1 agents for month of June, 2007. • 90%+ average QA score.
Duncan SolutionsApplication Configuration Engineer / Technical Support
Jan. 2006 - Mar. 2007Oceanside, CA• Configure software for handheld parking citation computers and electronic parking meters. • Provide technical support for clients through e-mail and over the phone. • Troubleshoot problems through remote login to client systems. • Monitor daily communications and functions of electronic meters and troubleshoot if necessary through Citrix portal. • Train (on-site or over the phone) for the use of parking citation handhelds and host software. • QA meter, handheld, and host software before release to customer.
• Successfully established GPRS communications for meters in the US for large multi-million dollar deal. • Only employee in company to handle both meter and parking software projects simultaneously.
Secure Payment SystemsProduct Development
Jul. 2005 - Dec. 2005San Diego, CA• QA software for credit card and check payment terminals. • Train merchants to use online payment processing gateway module. • Install gift card software onto restaurant POS terminals on site. • Respond to phone calls and e-mails to troubleshoot merchant issues. • Develop documentation for payment terminals.
• Volunteered and successfully developed module through use of ASP .NET to keep track of customer issues and prioritize important projects for the company.
Shaw Binary Systems Inc.Imaging Technician
Jan. 2005 - Jul. 2005San Diego, CA• Scan NAVY documents to convert to electronically indexed PDF format. • Bookmark and link files using Adobe Acrobat. • Burn files to CDs for use by the NAVY.
Networx Resource GroupComputer Technician
Mar. 2004 - Jan. 2005San Diego, CA• Inventory and documentation of computer workstations. • Disassemble, package, and reassemble computer workstations and peripherals. • Provide customer and technical support to clients such as Nokia and Northrop Grumman. • Experience with LANs, network printers, routers, and hubs.
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