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Work Background
EcoCommunity PartnershipCommunity Relations Manager
Jul. 2024Volunteer Position. Helping to build this organization Responsible for creating and nurturing partnerships that facilitate the successful launch, implementation, and maintenance of programs within marginalized communities. This role involves strategic collaboration with community organizations, local leaders, and other stakeholders to ensure that our initiatives are well-integrated, culturally relevant, and impactful. Key Responsibilities:
Partnership Development: Identify, engage, and secure partnerships with organizations that align with EcoCommunity Partnerships' mission. Cultivate relationships with local leaders, community organizations, businesses, and government agencies to support program implementation. Program Implementation: Work closely with partners to design and execute clean energy programs that meet the specific needs of marginalized communities. Coordinate with internal teams and partners to ensure that programs are launched on time and within budget. Monitor program progress and provide support to partners to address challenges and ensure successful outcomes. Community Engagement: Serve as the primary point of contact between EcoCommunity Partnerships and community organizations. Develop communication materials and campaigns to raise awareness of the benefits of clean and green energy within the community. Resource Coordination: Connect partners and communities with resources provided by the 100+ organizations within our network. Facilitate the sharing of best practices, tools, and knowledge among partners to strengthen program delivery. Reporting and Evaluation: Track and report on partnership outcomes and the impact of programs in the community. Provide regular updates to the Executive Director and other stakeholders on the progress of initiatives. Assist in the development of reports and presentations for funders, community partners, and other stakeholders.
The Power of HelpExecutive Director
Nov. 2022Tampa, Florida, United StatesOur mission is to harness the collective power of compassion to address the pressing challenges faced by individuals and communities. Through a variety of programs and initiatives, we strive to make a positive and lasting impact on the lives of those in need, fostering a culture of empathy and generosity.
Black Business Enterprises Board Member
Jul. 2022Tampa, Florida, United States
Covid Clinic, a Rume brandAccount Executive
Mar. 2022 - Mar. 2023Remote• Communicated with clients to understand their needs and explained product(s) value
• Collaborated with internal departments to facilitate client need fulfillment.
• Collected and analyzed data to learn more about consumer behavior.
• Kept accurate records pertaining to inventory and account notes.
• Maintained updated knowledge of company products and services.
• Resolved complaints and prevented additional issues by improving processes.
• Acted as a client advocate with a focus on improving the buyer experience.
• Predicted resources needed to reach objectives and manage resources in an effective and efficient manner
• Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables
• Monitored accounts, costs, schedules, staffing, communications, outside vendors, and contractual deliverables.
• Met with team members to identify and resolve areas of improvement
• Prepared status reports by gathering, analyzing, and summarizing relevant information
• Established effective project communication plans and ensure their execution
• Other duties as assigned
NPC InternationalClient Manager
Jan. 2000 - Aug. 2020HybridDynamic and results-oriented professional with a proven track record of driving customer satisfaction, retention, and revenue growth. Skilled at fostering strong client relationships, aligning customer needs with organizational objectives, and delivering tailored solutions to ensure success. Adept at leveraging data-driven insights to optimize client outcomes and improve operational efficiency while excelling in communication, leadership, and problem-solving. Known for creating value for customers, enhancing experiences, and fostering long-term partnerships in fast-paced, customer-centric environments. Data Analysis: Leveraged data to identify patterns, trends, and user behaviors, enabling data-driven decisions that improved client satisfaction and retention rates. Strategy Development: Created actionable insights that improved customer experience and business outcomes. Communication & Collaboration: Facilitated effective communication between stakeholders to ensure the seamless use of data in decision-making processes. Acted as a liaison between clients and internal teams to drive alignment and deliver exceptional results. Process Improvement: Utilized data to identify inefficiencies and implement process improvements, leading to streamlined operations and better client experiences. Worked with cross-functional teams to enhance workflows and drive consistent performance.
Skills: Technical Proficiency: Broad understanding of data analysis tools, machine learning, and artificial intelligence applications to deliver insights. Analytical Expertise: Skilled at balancing strategic thinking with tactical execution to achieve measurable results. Team Leadership: Adept at working across teams to achieve goals, fostering collaboration and delivering exceptional client success.
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