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Work Background
IntellischoolCustomer Success Manager
Sep. 2021Melbourne, Victoria, Australia
Original CampusLatam and Europe Business development manager
Oct. 2019 - Sep. 2021Melbourne e Região, AustráliaI worked closely with the CEO and marketing team to create and execute strategic plans to meet
KPIs for key markets, establish brand awareness, offer high-quality vocational courses, retain
and develop new relationships with strategic partners, international students recruitment and all
student support activities.
E-Create - Soluções para o aprendizado digitalProject Leader/Scrum master
Jul. 2018 - Mar. 2019Rio de Janeiro e Região, BrasilAs a scrum master, I assisted product owners with product backlogs, organized all scrum
events, daily meetings, sprint, release and retrospective planning, and managed the LMS projects
while working with the scrum developers team to improve creativity and productivity,
using Jira and Confluence on a daily basis to ensure transparent communication
and mentoring them on Scrum practices. As a project leader, I managed the new
projects creating and maintaining backlog, controlling time management, schedules,
monitoring progress and ensuring customer satisfaction.
KrotonBusiness Analyst
May. 2015 - Jun. 2016Campinas Area, BrazilAt the LMS (Learning management system) team, I worked as a business analyst for new internal projects, organizing backlogs, liaising with other departments to ensure requirements gathering, scheduling and delivering products. As a Moodle manager, I managed the LMS online post-graduation platforms, providing students registration on Moodle, online rooms for presentations and events, initiating the students in the system, delivering reports using SQL routines, supporting all the areas related to the courses, liaising with developers for software improvement.
Art IT - Intelligent TechnologyBusiness Analyst
May. 2014 - May. 2015Campinas Area, BrazilLiaising with stakeholders to meet requirements and ensure customer satisfaction, designing and updating technical documents with the developers' team and specifications to meet business needs, outlining problems, planning and monitoring developers activities with the Project Manager and also participating in the requirements area's quality processes.
NET OficialNetwork operation Center Coordinator
Dec. 2009 - Oct. 2013AmericanaMonitoring and coordinating the Network operating centre (NOC) personnel in charge of Brazil's INTERNET network, as well as discovering and resolving major network issues (outages). I also assisted in the relocation of Via Embratel's NOC to Net Communication Services' NOC, which resulted in the implementation of the NOC AMR by uniting both departments of the country's two largest enterprises. Within my daily responsibilities, I not only managed the team but also handled various employee-related tasks, generated reports, provided crucial guidance and support, and orchestrated the alignment of our activities. Emphasizing procedural mapping, my focus remained on optimizing the team's workflow to elevate our Key Performance Indicator (KPI) achievements.
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