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Work Background
Center for Humanitarian TechnologyFounding Member | Board Member
Feb. 2022 - Feb. 2022
Wilson Perumal & CompanyPartner
Mar. 2014 - Feb. 2024On the leadership team of an innovative management consulting firm, helping public, private equity, and government clients succeed and compete in a complex world. Supporting clients from strategy to execution, helping them rethink and restructure:
> Where and how they go to market > What they bring to market in terms of products and services > How they are structured (operating model) and organized to meet goals
> What they need to do to get end-to-end value delivery right, consistently Work areas have included: Value creation planning and execution, diligence and PMI support, customer profitability, product profitability, SKU rationalization, product management redesign, finance transformation, front-office alignment, supply chain cost reduction, logistics network optimization, resource planning, staff recruiting, technology evaluation & roadmap development. Example results include:
Working with multiple PE-backed mental healthcare service providers to help each achieve new levels of profitability and revenue through improved customer policies, staffing, scheduling, practices, pricing, and organization restructuring. Improved EBIT by over 25% ($2M) in <6 months and built new integration & de novo playbooks for corporate development team. Working with a PE-backed mining services and equipment manufacturer in a down cycle to improve profitability by optimizing pricing, product portfolio, and inventory policy. Developed new services strategy and product strategy to maximize benefits of a market upswing. Transforming production at a PE-backed beverage company through new customer policies and improved hiring, supervision, and maintenance practices across 5 plants. Increased efficiency (OEE) from <40% to >55% while quadrupling throughput for a new $100M product line. Working with a PE-backed global professional services provider after ~20 acquisitions in 5 years to reengineer and offshore Finance operations, reducing cost by 33% in 6 months.
AccentureManaging Director - Operations & Process Transformation
Jan. 2007 - Dec. 2013Global lead for enterprise transformation focused on transforming performance via process & operations excellence. Responsible for practice recruiting, methodology, and leadership along with client selling and delivery. Key achievements have included: - Supporting the turn-around of a multi-year, $1B+ telecommunications outsourcing arrangement between two, external global corporations.
- Redefining a Latin American Telecom's customer operations (call center, retail, fulfillment) to yield over $300M in benefit annually (call center, stores, logistics, service & repair).
- Developing a new process improvement organization and leading a program to target $500M+ in benefit in HR, logistics, manufacturing, sales operations, and procurement for a global agribusiness.
- Delivering a new Business Excellence program to realize $20M in annual savings in the areas of product development, procurement, and customer service at a struggling electronics company.
- Actively engaging in firm development as executive sponsor and leader in practice recruiting efforts from senior executive to MBA new hires as well as leading formal efforts in offering development (including cross-business unit collaboration and updates to Accenture Delivery Methods for ERP).
Menlo WorldwideGlobal Operations
Jan. 2006 - Dec. 2007Director of Global Logistics responsible for day-to-day (P&L) US and European domestic transportation and distribution operations as well as global air and ocean transport. Key achievements included: - Managed over $60M in spend and logistics staff on daily basis.
- Realized over $4M in annual parcel, LTL, and FTL savings. - Initiated new Ocean & Air RFPs and rationalized Asian merge center capability for Air/LCL.
- Converted client account from 3PL to 4PL relationship.
LexmarkSupply Chain Strategy & Programs
Jan. 2003 - Dec. 2006Responsible for supply chain strategy development and implementation including design and program management of key, strategic and board-directed initiatives.
- Led annual development and update of global supply chain strategy focused on reducing expenses and working capital while maintaining customer service levels (resulting initiatives led to WC reduction from 55d to 15d in 3 years)
- Led assessments of Latin America region to eventually help rethink country-level operating models, controls (e.g., S-Ox), and supply chain (network and inventory strategy)
- Worked with business units and corporate procurement on manufacturing and sourcing strategies for Asian supply base while also evaluating and executing offshoring of several corporate activities
CSCSupply Chain & Operations Consulting
Jan. 1997 - Dec. 2003Supply chain strategy, planning, distribution, and logistics consulting primarily in the high tech, distribution, and retail industries. Work included;
- 60d reengineering of a major PC company's forecasting and inventory planning organization
- Complete facilities and process reengineering of a direct marketing company's fulfillment operations
- Network optimization and consolidation for a national specialty retailer and for a regional grocery store chain
Lucent TechnologiesDIstribution & Logistics Engineering
Jan. 1990 - Dec. 1997Responsible for DC engineering including process improvement, automation, facility design & budgeting, labor standard management, and network design (domestic & international)
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