Tangent Design Group, Inc.Business Manager
Feb. 2015 - Dec. 2024Chicago, ILIndustrial Design and Manufacturing for the transportation industry
-Led operations, accounting, and HR for three companies. As the sole non-designer, touched every part of Tangent's business from strategic growth planning and marketing to implementing higher fee structures.
-Developed, implemented and maintained budgets, financial reporting, AR/AP, payroll, and cash flow.
-Led cross-functional teams in product brainstorming, securing patents, market launches, and generating new revenue streams.
-Drove full employee lifecycle: hiring, onboarding, training, performance management, benefits, and policy creation, ensuring legal compliance and fostering a positive work culture.
-Managed all facets of client interactions, from credit approvals to contract management, enhancing client satisfaction.
-Established and maintained vendor relations and property oversight, ensuring seamless operations and cost-effective solutions.
-Expanded processes and adopted technology to support evolving business models.
-Led software migrations for PM, HRIS, and ERP systems; trained staff on all softwares.
-Organized staff events, companycelebrations, and client gifting.
-Began role as consultant through Stacy Snyder, Inc. 2015-2018 before joining full-time.
-Notable Achievements: ---Decreased overall operating expenses by 10% in one year by re-negotiating vendor contracts.
---Increased profitability by 5% in one year by increasing hourly bill rate 33% to better match service value and accommodate increased software, insurance, and talent costs, without losing a single client or project.