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Work Background
Contracts Coordinator
Hilton Grand VacationsContracts Coordinator
Mar. 2023United States, Honolulu* Managed worksheet submissions and addressed inquiries from internal customers via phone and in person, ensuring timely and accurate responses. 
 * Prepared, generated, and processed vacation ownership contracts and related documents, ensuring accuracy and adherence too deadlines. 
 * Verified verbal data inputs and ensured compliance with company policies during data entry and documentation processes. 
 * Retrieved and processed credit reports and credit card authorizations as needed for applicable sales. 
 * Established and maintained organized purchaser files, scanning and storing all necessary documentation 
for easy access. 
 * Reviewed, sorted, and forwarded completed files to corporate offices in accordance with company 
protocols. 
 * Executed daily office activities, including opening and closing procedures, ensuring smooth operational 
flow. 
 * Reviewed signed contracts for completeness and ensured all required information was accurately 
captured. 
 * Coordinated and processed contract rescissions and cancellations as required, maintaining a high level of 
accuracy. 
 * Fostered strong professional relationships with internal teams to obtain necessary documentation and 
ensure efficient workflows.
Services Manager
Ulta BeautyServices Manager
Jan. 2021 - Mar. 2023United States, Kapolei* Lead and oversee the beauty services team, ensuring the consistent delivery of services that meet Ulta Beauty's high standards and promote its service culture. 
 * Establish and uphold exceptional customer service practices, addressing customer issues promptly and effectively. 
 * Monitor team performance, providing constructive feedback, coaching, and support to ensure individual and team goals are met and exceeded. 
 * Develop and implement operational processes and policies to optimize service delivery and efficiency. 
 * Build and maintain strong relationships with vendors and external partners to enhance product offerings 
and service quality. 
 * Stay current with product knowledge and beauty trends to ensure up-to-date service offerings and 
customer satsfacton. 
 * Design and execute training and development programs to enhance team skills and knowledge. 
 * Generate and analyze reports to track team performance metrics, customer satsfacton, and service 
effectiveness. 
 * cultivate an inclusive, respectful, and collaborative team environment that fosters positive morale and 
productivity. 
 * Continuously monitor industry trends, identifying opportunities for service innovation and business 
growth. 

Tour Coordinator
Diamond Resorts International®Tour Coordinator
Jun. 2018 - Dec. 2020United States, Honolulu* Generated weekly sales performance reports to track and analyze team progress. 
 * Managed daily schedules to ensure alignment with sales goals and targets. 
 * Conducted weekly inventory checks to monitor stock levels and ensure availability. 
 * Monitored and maintained monthly budgets for inventory and ordering processes. 
 * Coordinated and planned team-building events to enhance collaboration and morale. 
 * Prepared vendor progress reports to track vendor performance and improvements. 
 * Updated and maintained data entries and shared files for accurate record-keeping. 
 * Facilitated communication across departments to ensure smooth operations and alignment on objectives. 

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