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Work Background
Hilton Grand VacationsContracts Coordinator
Mar. 2023United States, Honolulu* Managed worksheet submissions and addressed inquiries from internal customers via phone and in person, ensuring timely and accurate responses.
* Prepared, generated, and processed vacation ownership contracts and related documents, ensuring accuracy and adherence too deadlines.
* Verified verbal data inputs and ensured compliance with company policies during data entry and documentation processes.
* Retrieved and processed credit reports and credit card authorizations as needed for applicable sales.
* Established and maintained organized purchaser files, scanning and storing all necessary documentation
for easy access.
* Reviewed, sorted, and forwarded completed files to corporate offices in accordance with company
protocols.
* Executed daily office activities, including opening and closing procedures, ensuring smooth operational
flow.
* Reviewed signed contracts for completeness and ensured all required information was accurately
captured.
* Coordinated and processed contract rescissions and cancellations as required, maintaining a high level of
accuracy.
* Fostered strong professional relationships with internal teams to obtain necessary documentation and
ensure efficient workflows.
Ulta BeautyServices Manager
Jan. 2021 - Mar. 2023United States, Kapolei* Lead and oversee the beauty services team, ensuring the consistent delivery of services that meet Ulta Beauty's high standards and promote its service culture.
* Establish and uphold exceptional customer service practices, addressing customer issues promptly and effectively.
* Monitor team performance, providing constructive feedback, coaching, and support to ensure individual and team goals are met and exceeded.
* Develop and implement operational processes and policies to optimize service delivery and efficiency.
* Build and maintain strong relationships with vendors and external partners to enhance product offerings
and service quality.
* Stay current with product knowledge and beauty trends to ensure up-to-date service offerings and
customer satsfacton.
* Design and execute training and development programs to enhance team skills and knowledge.
* Generate and analyze reports to track team performance metrics, customer satsfacton, and service
effectiveness.
* cultivate an inclusive, respectful, and collaborative team environment that fosters positive morale and
productivity.
* Continuously monitor industry trends, identifying opportunities for service innovation and business
growth.
Diamond Resorts International®Tour Coordinator
Jun. 2018 - Dec. 2020United States, Honolulu* Generated weekly sales performance reports to track and analyze team progress.
* Managed daily schedules to ensure alignment with sales goals and targets.
* Conducted weekly inventory checks to monitor stock levels and ensure availability.
* Monitored and maintained monthly budgets for inventory and ordering processes.
* Coordinated and planned team-building events to enhance collaboration and morale.
* Prepared vendor progress reports to track vendor performance and improvements.
* Updated and maintained data entries and shared files for accurate record-keeping.
* Facilitated communication across departments to ensure smooth operations and alignment on objectives.
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