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Work Background
ParexelTechnical Writer II
Sep. 2021Decentralised - working from home in Rustenburg, North-West, South Africa• Authors, reviews, and edits Controlled Documents (CD)
• Support the full procedure document life-cycle for CDs by serving as a CD writer and collaborating with subject matter experts (SME) and cross functional teams to ensure that their input is obtained as part of the document writing activities.
• Ensures that documents are technically accurate and consistent regarding clarity, flow, organization, completeness, level of detail, formatting and readability across the whole document and across similar documents.
• Verifies own work and ensures compliance to internal style guides and templates.
• Authors, reviews, and edits written announcements of CD updates.
• Facilitates cross-functional review and development of draft CDs and written communications, resolution of comments and feedback.
• Drives content development for CDs through discussion with SMEs, aggregates information and summarizes coherently.
• Tracks feedback, review comments and document updates.
• May contribute to development of training materials based on CDs.
• Tracks and manages multiple concurrent document updates including statuses, timelines, action items, and other relevant documents.
• Translates process maps or other process representations and apply them to SOP procedures.
• Contributes to the maintenance and updates of the SOP's through tracking spreadsheets and able to meet aggressive timelines.
• Ensures that SOP's are released under document control requirements excellent technical standards, criteria and conventions.
• Supports the full procedural document life-cycle for CDs by serving as a CD Writer.
• Works with document owner, process owner and SME's to implement agreed upon procedural development applying appropriate document standards and criteria, ensuring terminology consistency across documents.
• Collects input from stakeholders and consolidates comments, resolving conflicts collaboratively.
• Works with functional area SME's to develop cross-functional process models.
ParexelBusiness Process Specialist II
Mar. 2007 - Aug. 2021Decentralised - work from home in Rustenburg• Overseeing business process improvement initiatives with meticulous attention to detail, monitoring and reporting on company performance and compliance
• Leading improvement projects to facilitate continuous growth and high-quality support
• Working with personnel at all levels in operational and business units to analyse, document and improve processes
• Coordinating controlled document lifecycle procedures and maintaining controlled documents library
• Developing standard operating procedures (SOP) from process maps and associating them to related documents within the controlled documents library
• Supervising, training and mentoring junior personnel
• Supporting lead authors in work instruction (WI) development, updating and converting existing controlled documents
• Managing stakeholder-approved controlled documents through the business process management process, including quality checks, e-signature workflow and master binder administration
• Transferring Word and Visio process maps into iGrafx Flowcharter
• Receiving, reviewing and supporting planned deviations for the organisation, ensuring documents are e-signed and published in the controlled documents library
• Assisting cross-functional teams with the integration of acquired companies into QMS
• Supporting the maintenance of internal and external connect pages
• General administrative duties including filing, copying, formatting, editing and proofreading
• Performing as a strong member of a cohesive team with strict adherence to statutory regulations, quality standards, governance processes and compliance requirements
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