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Work Background
HCLTechDeputy General Manager, Head - Brazil Global Accounts
Jan. 2024Campinas, São Paulo, BrazilLeads and Develops a Team with Operational Responsibilities to ensure that the Organization achieves its Business Objectives.
Oversee overall Development, Performance and Maintenance of the Organization’s activities to reach the maximum Efficiency, Quality and Service. - Ensures that all Business functions are aligned to the Quality Management system of the organization.
- Executive Communicator.
- Responsible for formulating Long-term Business Strategies to achieve profitable Revenue Growth.
- Applies strategic thinking and People Management skills to Manage Key Business relationships as well as ensuring proper implementation of Workplace Safety and Health standards across the Business verticals.
- Identify new opportunities within defined Business verticals.
- Establish performance indicators to Benchmark the effectiveness of learning and development program against Industry Best Standards.
- Directs the preparation of Operating Budgets and proposals for capital expenditure and investments in infrastructure, technology, equipment, systems, and other assets and resources.
- Ensures that the Team understands that the Organization’s Profits and achievements are reflected in all its operations and activities, including: Relationships and Risk Management
- Holds overall Organization responsibility for performing all compliance activities, with related legal/statutory, regulations, professional duties, responsibilities & obligations and insert Best Practice Guidelines accordingly.
Executive Leadership.
KyndrylSenior Delivery Executive Leader
Jun. 2022 - Jan. 2024Hortolândia, São Paulo, BrazilManages the Business interest, providing Strategy Direction, as well the Operational.
Responsible for Leading a Team in Delivering a Solution to the Client with overall Performance.
Delivers Talent and Skill Enhancement, focused on increasing People Productivity & Satisfaction and Client Value. Work independently to Manage Cost, Service Level Agreements, as well as Client Management with minimum guidance and/or supervision from Delivery Leaders.
Leads the Service Delivery Team according to defined Scope of Services, Statements of Work, DOUs (Documents of Understanding), and Inter-company Agreements.
Apply knowledge of current Project Management Methodologies Processes and Tools. Manages the assigned segment of the Account.
Oversees a Whole Environment with Senior Management and Influence.
Manages Quality.
In Agile, it covers all Product Owner (PO) activities. Is the "face" of the Company for the direct reports, so is accountable for Spreading & Applying Company's Strategy and Culture. Senior Mentor.
Senior Career guidance.
Senior Negotiation Skills required.
Executive Communicator.
Direct relationship and engagement with WW Leader and Executives.
Executive Leadership. Senior People Management Skills required.
Senior Service Management Skills required.
Senior Problem Solving Skills required.
Senior Crisis Management Skills required.
KyndrylSenior Delivery Partner Executive
Sep. 2021 - Jun. 2022Hortolândia, São Paulo, BrazilWork independently to Manage Cost, Service Level Agreements, as well as Client Management with minimum guidance and/or supervision from Delivery Leaders.
Leads the Service Delivery Team according to defined Scope of Services, Statements of Work, DOUs (Documents of Understanding), and Inter-company Agreements.
Apply knowledge of current Project Management Methodologies Processes and Tools. Manages the assigned segment of the Account.
Oversees a Whole Environment.
Manages Quality. Executive Communicator.
In Agile, it covers all Product Owner (PO) activities. Senior Negotiation Skills required.
Direct relationship with strategic Executives WW and Global Directors. Executive Leadership.
Senior Client Management Skills required.
Senior Problem Solving Skills required.
Senior Crisis Management Skills required.
IBMDelivery Project Executive & Transformation Manager
Jul. 2017 - Sep. 2021Hortolândia, São Paulo, Brazil- Delivery Project Executive: Work independently to Manage Cost, Service Level Agreements, as well as Client Management with minimum guidance and/or supervision from Delivery Leaders.
Leads the Service Delivery Team according to defined Scope of Services, Statements of Work, DOUs (Documents of Understanding), and Inter-company Agreements.
Apply knowledge of current Project Management Methodologies Processes and Tools. Manages the assigned segment of the account.
Oversees a Whole Environment.
Manages Quality. In Agile, it covers all Product Owner (PO) activities.
Executive Communicator.
Executive Leadership. -Transformation Manager: Leads Digital/Agile Transformation & guides the Team on Enhancing and Streamlining goal-oriented Processes.
They do so as a Team Member, or collaborator, ideally not as someone in control. Ensures Teams are self-organizing. Senior Negotiation Skills required.
Direct relationship with strategic Executives WW and Global Directors. Senior Client Management Skills required.
Senior Problem Solving Skills required.
Senior Crisis Management Skills required.
IBMDelivery Project Executive
Jan. 2015 - Jul. 2017Hortolândia, São PauloManaged contractual cost, schedule, and service or product deliverables as they relate to the delivery organization. Also managed resources and coordinate Client resources to deliver services and solutions to support the Client organization.
Senior Negotiation Skills required.
Direct relationship with strategic Executives WW and Global Directors. Senior Client Management Skills required. Executive Communicator.
Executive Leadership.
In Agile, it covers all Product Owner (PO) activities.
IBMService Delivery Manager & Team Leader
Jan. 2013 - Dec. 2015Hortolândia, São Paulo, Brazil• Led the Service Delivery Manager Team + around 100 indirect reports as a Service Delivery Manager.
• Talent & Development Manager.
As Service Delivery Manager I was responsible for making sure that services are being seamlessly delivered to the Clients of an organization. In charge of a variety of tasks, such as leading project teams, rectifying reliability issues, monitoring progress, tracking KPIs, and managing budgets.
Strong Negotiation Skills required.
Direct relationship with strategic Executives WW. Natural Leader.
IBMService Delivery Manager
Jan. 2011 - Dec. 2013Hortolândia, São PauloAs Service Delivery Manager I was responsible for making sure that services are being seamlessly delivered to the Clients of an organization. In charge of a variety of tasks, such as leading project teams, rectifying reliability issues, monitoring progress, tracking KPIs, and managing budgets.
Strong Negotiation Skills required.
Natural Leader. Direct relationship with strategic Executives WW.
IBMUS/Canada Acquisitions Focal - Team Leader
Jan. 2010 - Dec. 2011Hortolândia, São PauloAcquisitions Team Leader. Responsible for all the Sales Backends activities, for US/Canada Acquisitions. Natural Leadership.
Had direct interaction with Sales Executives.
IBMClient Rep for Brazil Partners and LATAM Focal
Jan. 2007 - Dec. 2010Hortolândia, São PauloLatin America Team Leader. Natural Leadership. Client Rep, responsible for all the Sales Backends activities and Business Partner relationship for Brazil Clients.
Travel required.
Had direct interaction with LATAM Executives and Region Directors, including CFO and COO.
Strong Negotiation Skills was required.
Client Facing.
IBMDisputes (Problem Solving Resource) US/Canada
Jan. 2006 - Dec. 2007Hortolândia, São Paulo, BrazilProblem Solver and Consultant Specialist for SW Orders under US/Canada Contracts.
IBMOrder Management US/Canada
Jan. 2005 - Dec. 2006Hortolândia, São PauloManages Sales Order submission.
Includes Contract and Customer's contact Data, Discount validation and SW order placement.
Had direct engagement with Sales Team and Executives.
IBMCustomer Management/Call Center - US/Canada
Jan. 2004 - Dec. 2005Hortolândia, São PauloManages Customer's contact Data.
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