FIDUCIAL INFORMATICAHead of Operations & Programme Management
Sep. 2020 - Aug. 2024Braga, PortugalAs Head of Operations and Programme Management, I am responsible for Fiducial Informática’s operations. This includes strategy, planning, organizing, analysing, recruitment, and coordinating all front-line operations. I seek innovation to pursue excellence and continually strive to improve the team's efficiency for all stakeholders. The tasks include organizing programs and activities that follow the organisation's mission and goals, developing new programs to support its strategic direction, creating and managing long-term goals, and setting a budget and operating plan for the program. This entails developing and establishing new IT development programs in Braga, leading the projects within to measure project and program performance, and supporting the identified areas of improvement. It started by leading the implementation of a new software development team in Portugal for a critical product in the French market, the company's first development team. This required direct project management initiatives from conceptualisation through development, implementation, and management based on Agile methods. Established KPIs, measured the project's performance, and identified areas for improvement. In 2022, we expanded our portfolio by adding three other portfolios of development teams in Portugal. Finally, leading risk and resource management initiatives and regularly report to France's headquarters. Achievements:
2024 - Opening of the new HQ in Portugal
2023 - Rethinking of the teams, improving cross-team collaborations while breaking team silos.
2022 - expansion of our programs from three to four, thus expanding our service offer; doubling the size of the company in one calendar year
2021 - Redefinition of salary grids, implementation of benefit packages for employees; first expansion from two programs to three; updated recruitment strategy design and implementation 2020 - Setup of the initial two programs; Design of new onboarding program