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Work Background
FIDUCIAL INFORMATICAProgram Project Management Consultant
Aug. 2024 - Dec. 2024Braga, PortugalAs Management Consultant at Fiducial Informatica, I ensure seamless continuity and strategic advancement of operations and programs during a pivotal transition phase. My role focuses on maintaining the momentum of key initiatives while steering the company through smooth onboarding of a new Head of Operations. My experience in driving complex, transformative IT and business management projects across various sectors has equipped me to excel in high-stakes environments. My focus remains on fostering innovation, enhancing organizational capabilities, and ensuring that Fiducial Informatica continues to exceed expectations during this transition. This role further strengthens my expertise in program and project management, positioning me for future Director-level opportunities where strategic oversight and operational excellence are paramount. Key Achievements: Continuity & Excellence: Ensured uninterrupted operations and program management, driving the company forward without disruption during a leadership transition.
Strategic Recruitment: Led ongoing recruitment efforts, effectively attracting top talent to align with the company’s growth objectives and strategic direction.
Seamless Transition: Successfully managed the transition period, ensuring all projects remained on track and stakeholders were well-supported, setting a solid foundation for the incoming leadership.
Ontario Centre of InnovationManager, Business Development & Commecialization - Southwestern Ontario
May. 2024London, Canada Metropolitan AreaAs Manager, Business Development and Commercialization for Southwestern Ontario at OCI, I am passionate about driving innovation and helping Ontario’s economy thrive through strategic partnerships and commercialization initiatives. I work closely with entrepreneurs, start-ups, and high-growth companies to identify and develop technologies with strong commercial potential, guiding them from concept to market success. Key Contributions: Strategic Collaboration: Facilitated partnerships between industry and academia, enabling the commercialization of cutting-edge technologies and the creation of globally scalable products and services.
Ecosystem Networking: Expanded OCI’s network by actively engaging with business associations, technical committees, and professional organizations, creating new opportunities for innovation and collaboration.
Mentorship & Guidance: Provided tailored mentoring and coaching to innovators, leveraging my experience to help them navigate complex challenges and achieve their business goals.
Leadership in Innovation: Spearheaded key initiatives and managed a diverse portfolio of projects and programs, ensuring they align with OCI’s corporate plan and contribute to Ontario’s economic competitiveness.
Impactful Outreach: Represented OCI at various public engagements, sharing success stories and industry insights, while continually expanding my personal and professional networks to drive impactful outcomes. This role allows me to blend my passion for innovation with my expertise in business development, technology, and commercialization, all while contributing to the growth and sustainability of Ontario’s innovation economy. I am committed to making a lasting impact by empowering companies to thrive and helping Ontario become a global leader in innovation.
FIDUCIAL INFORMATICAHead of Operations & Programme Management
Sep. 2020 - Aug. 2024Braga, PortugalAs Head of Operations and Programme Management, I am responsible for Fiducial Informática’s operations. This includes strategy, planning, organizing, analysing, recruitment, and coordinating all front-line operations. I seek innovation to pursue excellence and continually strive to improve the team's efficiency for all stakeholders. The tasks include organizing programs and activities that follow the organisation's mission and goals, developing new programs to support its strategic direction, creating and managing long-term goals, and setting a budget and operating plan for the program. This entails developing and establishing new IT development programs in Braga, leading the projects within to measure project and program performance, and supporting the identified areas of improvement. It started by leading the implementation of a new software development team in Portugal for a critical product in the French market, the company's first development team. This required direct project management initiatives from conceptualisation through development, implementation, and management based on Agile methods. Established KPIs, measured the project's performance, and identified areas for improvement. In 2022, we expanded our portfolio by adding three other portfolios of development teams in Portugal. Finally, leading risk and resource management initiatives and regularly report to France's headquarters. Achievements:
2024 - Opening of the new HQ in Portugal
2023 - Rethinking of the teams, improving cross-team collaborations while breaking team silos.
2022 - expansion of our programs from three to four, thus expanding our service offer; doubling the size of the company in one calendar year
2021 - Redefinition of salary grids, implementation of benefit packages for employees; first expansion from two programs to three; updated recruitment strategy design and implementation 2020 - Setup of the initial two programs; Design of new onboarding program
Fujitsu PortugalProject Manager - EMEIA (Europe, the Middle East and Africa)
Jan. 2019 - Sep. 2020Braga, PortugalAs Project Manager for the EMEA Region, I am responsible for effectively managing the regional projects in partnership with local account teams and clients. The portfolio of projects varies in size and nature. It goes from the deployment of new technologies to the transition of new IT services throughout the region, with a global impact. Here is a summary of a couple of projects. - Led the deployment of new payment solutions, including software and hardware, for Total across France. - Managed the digital migration of a Spanish multinational company towards Fujitsu. For this, I was responsible for the migration of the Global Service Desk. Also, I supported the design and implementation of Service Management and coordination of field support in Europe, North America and Asia. - Led data centre migration from the UK to Germany for a Swedish multinational. Given the COVID situation, the data transfer was done remotely. The project required the coordination and supervision of several teams across five countries to implement the solution, including a Citrix environment to use applications from the new data centre. Internally, I led the redefinition of processes and RACIs with large clients to strengthen teams' performance and accountability for all those involved in the transition for the EMEA region. Achievements:
Developed new business lines for Portugal GDC within Europe
Delivery of complex projects within time, budget and scope
Design holistic solutions that provide added value to our clients
George Brown CollegeHead, Program and Project Management
Jan. 2016 - Jan. 2019Toronto, Canada AreaAs Head, Program and Project Management, I ensured the efficient and effective administration of research at the College, around CAD 4M per year, through direct management of projects, programs and portfolios, managing the RI project management team and by liaising with faculty, staff, interns and industry partners and funders. All projects are based on the public-private partnerships model. As Head, Program and Project Management, I held the second most senior position after the Associate Vice President, Research. The position included the management of the complete life cycle of moderately-to-highly complex projects, from planning to execution, to ensure the efficient and effective administration of research at the College. Streamlined operations and processes by overseeing the team’s collective management of projects and by liaising with faculty, staff, students and external research partners and funders.
Managed industry partners’ relationships with the research teams across the project cycle. Delivered high-quality project deliverables through effective collaboration with the project management team and implementing innovations and cost-saving ideas. Achievements:
- Under my leadership, GBC was named Top Research College in Canada. We supported and enabled our clients to innovate and further develop their companies in Canada.
- Design and implementation of new project and program management processes - Expansion of our programs from three to four
University of OttawaResearch Development Manager - Telfer School of Management
May. 2014 - Jan. 2016Ottawa, Canada AreaAs Research Development Manager, I provided strategic advice to the School's senior management in research concerning strategic planning, areas of development, policy and research funding programs, communications, and outreach activities. I was responsible for the School's Research Office's human resources and finances, including all of Telfer's research funding programs targeting faculty members and research graduate students. Lead initiatives with cross-functional members to improve research funding management and reporting across the faculty. This included the development of the faculty's vision to be one of Canada's top research-intensive business schools by identifying funding and publication trends, forecasting research revenues, and establishing a strategy and action items. Moreover, I provided statistics and metrics on research performance - publications & funding -, graduate students in research programs and impact on new research initiatives. Finally, I supported professors and industry partners in successful research and business proposals. Achievements:
• Design the funding mechanism for the new doctoral programme
• New strategic plan to bring Telfer among Canada's top 5 intensive research schools
• Revamp Telfer's research funding programmes
University of OttawaProject and Program Manager
May. 2012 - Apr. 2014Ottawa, Canada AreaAs Project Manager, I reviewed and analysed data on research funding, graduate students and university professors for the Review of the Strategic Areas of Research at the university. Oversaw and managed the operational and research budgets for the Associate Vice-President, Research. Directed projects and developed special initiatives within the Office of the Vice-President, Research. As program manager for the Sponsored Students Program, I conducted analyses of the internationally sponsored students on campus to identify new opportunities to develop relationships with sponsors.
Provided support for invoicing sponsors of all international sponsored students on campus.
Responsible for the reconciliation of internationally sponsored student accounts. Responsible for liaising with the Canadian Bureau of International Education and CALDO Consortium organisations on the invoicing and revenues of international students. Financial forecasting of internationally sponsored students’ budget revenues for the university. Achievements
- Provided the statistics and data interpretation to prepare the review of the Strategic Research Areas of the University
- Implementation of the Sponsored Students Program, creating and establishing a one-stop-shop for all sponsoring agencies and governments, facilitating the interaction, and increasing the university’s funding through better partnerships.
Government of CanadaPlanning and Policy Officer
May. 2011 - May. 2012Ottawa, Canada AreaOversaw the successful implementation and ongoing monitoring and reporting of SSHRC’s Corporate Risk. Coordinated annual internal risks review and validation exercises. Participated and regularly contributed to forecasting program multi-year budget allocations and reallocations for all programmes. Applied advanced analytical and project management skills to support policy recommendations to senior managers. Achievements:
- Implementation of SSHRC’s Corporate Risk framework, according to the guidelines of the Government of Canada
University of OttawaCoordinator, Strategic Initiatives
Sep. 2009 - May. 2011Ottawa, Canada AreaRegarded as the driving force in developing international research initiatives, such as international chairs, research agreements, international research projects and missions, in coordination with internal stakeholders. Facilitated and ensured projects and initiatives were aligned with the University of Ottawa’s Strategic Areas of Development. Instituted and facilitated a joint graduate and research program in China, with the support of the Chinese and Ontario government and private sector stakeholders. Achievements:
- Facilitated the creation of the China-Ontario Bio-Analytical Consortium
- Supported the successful application of a Jean-Monet Chair
- Managed the implementation of an ERASMUS Masters program at uOttawa’s Faculty of Science
- Establish the foundation for a new collaboration between IBM Canada, Tokyo University, and the University of Ottawa
- Support the management of the France-Canada Research Funds for 2011
University of OttawaResearch Office Manager
Jan. 2008 - Aug. 2009Ottawa, Canada AreaDirectly responsible for the Research Office's overall management, including budget forecasting, financial analysis, and project management, while developing resources that create a timely and efficient workflow. Provided financial and operational sustainability to the faculty's research core facilities by developing innovative strategies and ensuring effective implementation of solutions/changes. Acted as a research-funding expert on the preparation for external and internal audits on research funding. Achievements:
- Creation of a funding mechanism for the shared research infrastructure for long-term sustainability - Revamp the Research Office job descriptions and scope of work with the research hospitals
- Support the successful application of three Canada Research Chairs and over four Canada Foundation for Innovation infrastructure grants
Whirlpool CorporationData Analyst
Jan. 2007 - Dec. 2007Bogota, Colombia / Miami, USAProvided assistance and support to the sales team on product performance, tracking inconsistencies and sales financial impact on the exchange of products forecast. Contributed to standardising data capturing and processing from the various information systems in close collaboration with the finance, sales, and regional call centres. Generated reports on the financial impact of the new lines of products, exchanges and the costs of the region’s brands. Achievements:
- Creation of Service KPIs for the Andean Region based on the current standards for North America
- Implementation and standardisation of the process at the regional call centres to reduce turnover and improve data quality for more accurate decision-making.
USAID - Office of U.S. Foreign Disaster Assistance (OFDA)IT Business Analyst
Jan. 2000 - May. 2006San José, Costa RicaDesigned and defined the system requirements and developed the office’s regional information software to standardise practices, forms and procedures across Latin America and the Caribbean. Collaborated with Washington and Regional IT offices to implement the system at the regional office in Latin America and prepared the processes for the expansion to other regional offices. Provided feedback and assistance to the program administrators regarding the quality of information. Integrated the information system within the control mechanisms of the regional office Achievements:
- Design, implement and maintain a regional information system that supported country-based consultants.
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