Aston UniversityStudent Experience Champion
Sep. 2020 - May. 2021Birmingham, England, United Kingdom● Created content on Blackboard (university virtual learning platform) and provided tutorials and presentations virtually using Blackboard Collaborate as part of the School’s induction activities for new students.
● Solved queries and aid students online through email, live webchat and Blackboard Collaborate.
● Assisted the Student Experience Officer to run focus groups encouraging student engagement and participation as well as documented findings. ● Shared progress and successes on actions taken by the School to improve the student experience with their student body through a medium of their choice (e.g. through emails, Social media, lecture shout outs, etc.). ● Audited the correct use of Blackboard by Teachers to determine whether certain standards were achieved and recorded results and constructive feedback in MS Excel, leading to more consistent use of Blackboard.
● Attended regular meetings with the Student Experience group to organise and carry out school-wide projects focusing on improving the student experience.
● Compiled and put together a report reflecting on achievements and obstacles on the scheme at the end of the year.