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Work Background
Talent Systems, LLCHead of Global IT Operations
Mar. 2025Los Angeles, California, United StatesAs the Head of Global IT Operations, I lead the strategic direction, execution, and continuous optimization of global IT initiatives across Talent Systems. I oversee all aspects of IT infrastructure, services, and vendor management, ensuring seamless operations and aligning with corporate goals. Additionally, I manage the Digital Transformation team, helping to drive AI adoption for internal tools and leading the replatforming of various departments to advanced SaaS solutions and vendors.
Talent Systems, LLCSenior Manager, IT Operations
May. 2023 - Mar. 2025Los Angeles, California, United StatesAs the Senior Manager of IT Operations, I lead Talent Systems’ Corporate IT team, overseeing the management and maintenance of all corporate IT equipment, services, and associated costs. My responsibilities span across SaaS tools, corporate servers, networks, VPNs, phone systems, messaging platforms, and user workstations. Leadership & Management Responsibilities: • Lead the planning, execution, and delivery of corporate IT projects, while supporting key InfoSec initiatives. • Partner with stakeholders to resolve escalated issues related to workstations, networks, and corporate services. • Oversee incident management and service request workflows within the ITSM ticketing system, ensuring efficient prioritization and resolution. • Monitor and analyze IT and InfoSec expenses, investigating anomalies and identifying cost-saving opportunities. • Propose and champion continuous improvement initiatives to drive greater efficiency in IT operations. • Serve as the primary IT point of contact for department project planning and execution. • Guide the IT team in developing and maintaining system documentation, knowledge base articles, and training resources.
Talent Systems, LLCManager, Global IT Operations
Mar. 2022 - May. 2023Los Angeles, California, United States
Talent Systems, LLCSenior Systems Administrator
Feb. 2020 - Mar. 2022Los Angeles, California, United States
20th Century Fox International CorporationTechnical Lead
Feb. 2019 - Feb. 2020Los Angeles, California, United States
Cleveland ClinicSystems Analyst II
Mar. 2015 - Mar. 2017Cleveland/Akron, Ohio Area•Contributed to the successful implementation of Workday Human Capital Management (HCM), assisting with system configuration, data validation, and system testing. •Worked closely with HRIS, IT, and business leaders to ensure the solution met organizational needs, streamlined HR processes, and enhanced the employee experience.
Cleveland ClinicSystems Administrator
Sep. 2013 - Mar. 2015Cleveland/Akron, Ohio Area•Collaborated on the implementation team for Infor’s on-premise Human Capital Management (HCM) solution, supporting system configuration, data migration, and user acceptance testing. •Partnered with HR stakeholders to align technology solutions with organizational goals, improving workforce management processes and operational efficiency. •Led efforts to upgrade the on-premise Learning Management System (LMS) for an enterprise workforce of 50,000+ employees across 5 countries, improving system performance and user engagement. •Later supported the successful migration from the on-premise LMS to a cloud-based solution, enhancing global accessibility, scalability, and integration with other HR technologies.
MirifexCustomer Service Support Manager
Apr. 2011 - Sep. 2013Sharon, Ohio, United States
MirifexSupport Engineer
Jun. 2010 - Apr. 2011Sharon, Ohio, United States
Basic Computer LearningComputer Technician
Dec. 2005 - Jun. 2010Cleveland, Ohio, United States
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