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Work Background
Forward CarersProject Manager
Oct. 2024As a Project Manager, I play a dynamic and fulfilling role taking lead on activities and training sessions designed for unpaid Carers. These initiatives empower Carers with essential skills and information to manage their responsibilities effectively while enhancing their personal well-being. Key Responsibilities: - Activity and Training: Plan, organise, and oversee events, workshops, and training sessions for unpaid Carers. This includes managing all aspects from planning to facilitation and delivery. - Programme Support: Provide critical administrative assistance, distributing digital resources such as SIM cards and tablets to ensure Carers have access to the necessary tools. - Stakeholder Coordination: Collaborate with staff to ensure smooth service delivery, maintaining high standards across all initiatives. - Community Engagement: Partner with external organisations to identify new opportunities for Carers, raising awareness about the range of services available to them. - Monitoring and Evaluation: Collect feedback from Carers to drive continuous improvement in programme development and service delivery.
EmployabilityUKProgramme Lead
May. 2024BirminghamAs a Programme Lead for Employability UK, I am taking charge of driving the charity's mission forward. My key responsibilities include: Programme Management: Lead the management and execution of our programmes, ensuring they align with the charity's objectives and are delivered in line with our high standards and principles. Project Oversight: Oversee various projects within the organisation, ensuring they are completed on time and meet quality standards. Volunteer Coordination: Coordinate volunteers effectively, providing guidance and support to ensure tasks are completed efficiently. Networking and Partnership Building: Connect with relevant industry businesses to foster partnerships that support our mission of enhancing employability skills for young adults in the region and surrounding areas.
VSM Management & Consultancy LtdFounder of VSM Management & Consultancy Ltd
Jan. 2024BirminghamAt VSM Management & Consultancy Ltd, we provide bespoke Business Development, Business Consultancy, Change Management, and Project Management services on a contractual basis, underpinned by our guiding principles of "Vision, Strategy, and Mastery". Our key service areas include: 1. Business Development: Identifying growth opportunities, developing strategic partnerships, and driving market expansion to help businesses enhance their success and revenue streams. 2. Business Consultancy: Delivering expert advice to optimise operations, improve profitability, and streamline processes, enabling businesses to perform at their best. 3. Change Management: Guiding organisations through transitions, ensuring the smooth adoption of new processes and managing change to minimise disruption and maximise productivity. 4. Project Management: Leading and executing projects from start to finish, with a focus on delivering within scope, on time, and on budget, while ensuring stakeholder satisfaction. At VSM Management & Consultancy Ltd, we are committed to helping businesses achieve their goals with clarity, precision, and excellence.
LuxtripperL&D Training & Quality Lead
Dec. 2021 - Sep. 2023London, England, United KingdomSuccessfully planned and managed training and quality requirements across multiple teams and departments, holding regular status meetings and reporting key milestones to senior management. Managed stakeholder expectations and reviewed the project lifecycle using agile/sprint methodologies, whilst monitoring risks, developing mitigation strategies, and ensuring timely resolutions. Applied Six Sigma to improve employee retention, achieving milestones set by the CEO and stakeholders. Implemented a new RAG monitoring system for frontline teams' KPIs and managed team performance, supporting individual development and coaching senior leadership up to CEO level. Additionally, provided emotional and well-being coaching to staff for a healthy work-life balance and guided the senior leadership team in reflective learning and personal development to maximise their potential.
Kaushalya UKProject Manager
Feb. 2020 - Dec. 2021Birmingham, England, United KingdomSupported the creation of a best-selling anthology through regular meetings and adherence to project timelines. Liaised with key business leaders and stakeholders to manage expectations, using Trello and Kanban boards to track progress and taking meeting minutes for documentation. Facilitated public service workshops and classes, supported individual personal development, and created accessible e-learning content during the lockdown. Delivered keynote speeches at events and conferences, and individually led a summit event with 19 key speakers, managing their profiles and event promotion.
Manifestation Maven Founder of Manifestation Maven
Oct. 2019Birmingham Remote I enjoy working with leaders, business owners, and professionals to work on their individual or team mindset blocks. With clarity and direction, I work with you to set clear aligned goals, supporting you with affirmations and visualisations to continue programming your mind for success and added accountability to ensure you are completing relevant tasks to help you accomplish set goals. Areas I cover: Leadership Mindset
Money Mindset
Relationships
Career/Business Goals
Spirituality Development Using my Manifestation Matrix I support leaders to unlock their potential and remove negative emotions and limiting beliefs using Hypnotherapy, Timeline Therapy and NLP (Neuro-Linguistic Programming) techniques. Furthermore, I tap into my unique intuitive coaching skills to help you heal from any past wounds or trauma, and propel you forward to help you achieve your dreams. I also support leaders in building on their relationship skills with managers, teams, and employees to help keep everyone on the same page and work towards a shared vision and business goals. Happy and harmonious working relationships will yield the most productive results overall.
IngeusService Excellence Coach
Apr. 2019 - Feb. 2020Birmingham, West Midlands, United KingdomFacilitated nationwide training for educators for the National Diabetes Prevention Programme on behalf of the NHS, designing and delivering various training solutions. Oversaw the entire project lifecycle from initiation to execution, performance-managed KPIs across four teams, and conducted quality assessments to monitor improvements. Provided stakeholders with feedback and data analysis of team members' KPIs in regular stand-up meetings. Monitoring and coaching call centre staff on customer service and complaint-handling skills. Delivered workshops to enhance communication and rapport between management and subordinates using NLP techniques and strategies. As an advocate for workplace equality and an ambassador for diversity and inclusion, I am always keen to work on related projects.
WesleyanLearning & Development: Training Lead
May. 2017 - Apr. 2019Birmingham, United KingdomI designed, created, and delivered comprehensive training solutions for systems, processes, and project work. Facilitated new starter inductions covering systems, customer service, complaints handling, and communication etiquette. Overhauled key training topics to reduce complaint rates and improve customer satisfaction scores. Effectively organised and scheduled training sessions, considering room and staff availability while staying within budget constraints. Managed requirements of key stakeholders and managers, and facilitated various ad-hoc, refresher training sessions, and workshops as needed. Reviewed and developed online e-learning solutions and performance-managed team members for their personal and professional development to meet departmental KPIs. Additionally, I served as a Staff Forum representative, voicing employees' concerns and suggestions, and co-led the BeMe group for BAME employees, advocating for diversity, inclusion, and leadership in the workplace.
WesleyanSystems Tester
Jan. 2017 - May. 2017Birmingham, England, United KingdomCollaborated with the project management team to support the planning, execution, and monitoring of the project for three new systems being tested and implemented. Coordinated project tasks, resources, and timelines, ensuring adherence to project milestones. Facilitated communication among team members, various departments, and stakeholders, ensuring a smooth flow of information exchanged. Contributed to risk assessments, identified potential issues, and recommended proactive solutions.
WesleyanProtection Product Executive
Apr. 2015 - Jan. 2017Birmingham, England, United Kingdom
WesleyanCustomer Service Team Advisor
Aug. 2011 - Apr. 2015Birmingham, England, United Kingdom
Self EmployedMindset & Empowerment Coach
Jul. 2008BirminghamFreelance and Ad-Hoc coaching, remotely and in person. New Insights Life Coaching certified 2008.
NLP, TimeLine Therapy, Hypnotherapy certified 2018 and onwards. Helping people work on mindset shifts, removing negative and limiting beliefs and building confidence and empowerment.
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