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Work Background
Retraite EcologiqueCEO
Jun. 2024Brittany, FranceRetraite Ecologique will offer Eco Retreats to guests from anywhere in the world looking for quiet, private, beautiful and inspiring natural surroundings. Retraite Ecologique lodges will be stunning spaces, made from natural materials and powered by the sun, and encompassed within wonderful, landscaped surroundings. Hiking, cycling, yoga and art will fill those days when simply enjoying the tranquil vista, is simply not enough. More information and SM Channels to follow soon!
The UCD AcademyCEO
Jan. 2024Leeds, England, United Kingdom
DribbbleDribbble Mentor
Oct. 2022 - Jun. 2024Remote
PupilProduct Design Manager
Mar. 2022 - Nov. 2022London, England, United KingdomAs Product Design Manager at Pupil, I lead a team of exceptional designers working across multiple complex client-facing and internal business applications. As a leader, I assist my team in their professional development, manage the relationship between multi-disciplinary teams, stakeholders, leaders and C-Suite, and enhance our product design processes and design system management. As an experienced product designer, I lead regular collaborative ideation sessions across several teams, design compelling user experiences and conduct regular usability testing to validate my / our work with real users. As a team, we present a bi-weekly Product Design Review to our Product Managers and Leadership - reviewing the excellent work produced over the previous two weeks. We also contribute to our monthly Newsletter that goes out to the wider business. I have been instrumental in enhancing our Product Design & Management Processes, helping redefine Jira integrations across all teams and have created a companywide Product Design Portal, incorporating all our design systems, product design methodologies and a plethora of supporting documentation.
Innovatr Group LimitedLead Product Designer
Aug. 2021Leeds, England, United KingdomI and my team worked with the European Cystic Fibrosis Society on the design and development of a PWA (Progressive Web App), iOS and Android App - supported by a secure Administration System using AWS Cognito (authentication), Amplify-JS (front-end), CloudFront (server) and CodeCommit (API/UI code).
Visionable GlobalHead of Product Design
Sep. 2020 - Jul. 2021RemoteI managed a team of designers whilst working closely with our Product, Dev, Marketing and Management Teams - leading Ideation sessions, Design/Dev Dojos (ensuring cohesive design and development processes), as well as companywide 'Show&Tell' presentations which enlightened everyone with regard to the products we were designing and building. Miro, Figma, Adobe CC Suite, Slack, Jira/Confluence and Lookback were our main tools for Ideation, Collaboration, Wireframing, Journey Flows, Hi-fidelity Designing, Prototyping, A/B and Usability Testing.
EMIS HealthDesign Director
Oct. 2019 - Jul. 2020Leeds, England, United KingdomI managed a large team of designers and researchers whilst working closely with our Product, Dev, C-Suite and Clinical Safety Teams. I held regular sessions with our Clinical Design Group (CDG), to ensure that the applications we designed were both safe and fit for clinical purposes. I held regular monthly presentations with the wider company promoting the work my team was doing, as well as regular usability testing sessions with our Doctors, Nurses and Practice Managers. I also created an Empathy Lab at our Rawdon Office where colleagues, CDG members and NHS colleagues could see how people with disabilities interacted with our products. Finally, we used Tobii Eye Tracking technology (desktop and glasses) to test the usability of our large suite of healthcare-related applications.
CDL SoftwareUX Principal
Feb. 2018 - Oct. 2019Stockport, England, United KingdomI led a team of designers across 30 developments squads in the designing and building of mainstream Insurance and Insurtech products for many of the leading insurance providers - names such as Tesco Bank, Sainsbury's Bank, BeWiser and Ageas. As part of my role at CDL, I held regular '3-amigo' ideation sessions with our product managers, usability testing sessions with our QAs and presentations to the wider company around User Experience Design. I also ran UXD workshops for more junior colleagues who had an interest in changing their career paths. Work ranged from transactional, responsive websites to open banking native mobile applications (with our internal innovation team).
Travel CounsellorsUX Lead
May. 2016 - May. 2018Urmston, England, United KingdomLead the design of iOS, Android, Web and Online Booking System applications.
On the BeachHead of UX/UI
Sep. 2014 - May. 2016Stockport, England, United KingdomINNOVATION
I have held numerous ideation sessions throughout my UX career, with some travel-related ones (given my last 4 years work) reaping some of the greatest rewards - namely: On the Beach - Apple TV App
Following a collaborative ideation session in Google Time (our Friday afternoon innovation session), we wireframed an initial UI and user flow, before collaborating with the wider team to determine the main context behind the application: to allow users to view on their TV, then handover to their tablet, phone or desktop to complete the booking. BeachBot
A 'conversational design' bot designed and built as an innovation demonstration piece, but eventually developed as an app in the AppStore (albeit after I left On the Beach). Anticipatory Design
Following a talk I did on Anticipatory Design, we decided to test the hypothesis in a 'real-world' environment - namely, the 5 Step Booking Process. Working with our data team (in particular), we determined which customers had specific holiday booking patterns (when they booked, where they booked and when they travelled) and created an algorithm that anticipated their next booking - emailing them a link to their 'proposed' next holiday, created 'live' with the price guaranteed for 24 hours (within certain cost parameters). It proved to be a great success, adding 1% to the bottom line and increasing overall retention.
Pegways SASUX/UI Consultant
Dec. 2013 - Aug. 2014La Ferté-St.-Aubin, Centre-Val de Loire, FranceWorked with Pegways on their Career Management SaaS platform which was adopted by Canal+ and Orange, in France - designing the UX and UI for a quite complicated application.
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