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Work Background
Canadian Transportation Agency IT Security | sécurité informatique
Nov. 2022Maintain infrastructure, network , and endpoint security via active monitoring of all access points and assets in accordance with Government of Canada's security baselines. produce, analyze and submit vulnerability reports
Government of Newfoundland and LabradorLAN Administrator (Enterprise Services) - Operations and Security
May. 2021 - Dec. 2022St John’s, Newfoundland and Labrador, CanadaThe Local Area Network (LAN) Administrator will be responsible for the management, monitoring and maintenance of Government’s server, storage, backup and network infrastructure with a particular focus on the VMware virtualization and Storage areas of the Enterprise Services team. The LAN Administrator will be responsible for the installation and configuration of related infrastructure and software in accordance with appropriate growth and capacity requirements for Government’s services. Specifically, this position is responsible to respond to technical issues that impact the delivery of services: regular monitoring and review of network and security logs; performing regular maintenance and patching of network and security hardware; maintaining the documentation required to support our related technologies (processes, procedures, reports, etc.) and supporting day-to-day operations. The LAN Administrator is also responsible to work with peers in the OCIO to ensure effective backup and disaster recovery planning, documentation and testing are in place for the network and security technologies. The LAN Administrator will be required to work closely with the Change Management team to ensure changes are performed within approved guidelines. The LAN Administrator will be required to work directly with Operations & Security, Application and Information Management Services, GNL staff and outside agencies to resolve technical issues and work with Corporate Services & Projects Teams to determine the impacts and plan the delivery of new solutions incorporating existing and new infrastructure. In this role I am supporting enterprise infrastructure relating to virtualization, backup, storage and server utilizing technologies such as VMware virtualization (vSphere), TSM and IBM Spectrum Control backup solutions, and Linux/AIX Server Operating Systems
Geek SquadCODE Chat Agent II
Jan. 2020 - Apr. 2021• Communicated with customers through live chat, email, or phone to answer questions, solve problems, and troubleshoot.
• Ensured superior client experience by addressing client concerns, demonstrating empathy, and resolving problems quickly and efficiently
• Set up clients’ email accounts via IMAP and POP3 configuration remotely
• Restored the status of clients’ email accounts after being hijacked by intruders
• Documented each client’s question or problem as well as the resulting answer or solution.
Government of Newfoundland and LabradorComputer Support Specialist - Operations and Security
May. 2019 - May. 2021St John's, NLThe Office of the Chief Information Officer (OCIO) provides a professional Information Technology and Information Management capability aligned to support the business of government and the citizens of Newfoundland and Labrador. -Working with Computer Support Specialists in incident management and problem resolution.
-Assisting in the repair and installation of computer equipment in an Active Directory/Netware environment
- Hardware and software troubleshooting, and software installation.
-Accepting tickets from the service desk and following up with clients to resolve incidents/problems.
- Remote troubleshooting and first-call resolution within a Service Desk management system.
International Saudi School in AlgiersAssistant French Teacher
Jun. 2017 - Aug. 2017Algiers- Reinforced lessons presented by teachers by reviewing material with kindergarten level students one-on- one or in small groups
- Help teachers with record-keeping, such as tracking attendance and calculating grades
- Enforce school and class rules to help teach students proper behavior
- Help teachers prepare for lessons by getting materials ready or setting up equipment, such as computers
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