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Work Background
CollabCore ConsultingFounder and Collaboration Consultant
Dec. 2024Melbourne, Victoria, Australia
OneStep GroupSenior Collaboration Consultant at OneStep Group
Oct. 2023 - Dec. 2024Melbourne, Victoria, AustraliaNewtech Solutions merged with OneStep Group in October 2023. The merger now provides customers of Newtech Solutions and OneStep Group with extensive additional services that can be offered.
Newtech Solutions Pty LtdDirector/Collaboration Consultant
Oct. 2003Melbourne, AustraliaFrom one-on-one tuition….through to large rollouts, I am able to deliver a broad scope of Telstra IP Telephony, RingCentral, BroadSoft, Avaya Cloud Office and Cisco User Unified Communications and Contact Centre training and consulting.
My expertise is best utilised - to prepare project plans, - define objectives, - Scoping and delivering Call Flow Designs . I coordinate projects, prepare schedules and facilitate a high quality of professionally delivered webinars and face-to-face training sessions, and facilitate in post training follow up. I have been involved in numerous Corporate and Government installations which has provided me with valuable knowledge and experience with Unified Communications and Contact Centre rollouts. BUSINESS REQUIREMENT ANALYSIS
Newtech Solutions - my company provide Business Analysis Requirements which ensures we identify each clients’ needs and provide a solution so the users are familiar with the systems’ functionalities. More importantly Newtech Solutions understands first hand how critical the initial business analysis and training stage is for clients to receive maximum efficiencies from their new system investments. CUSTOMISED DOCUMENTATION
Through our vast experience and feedback gained from numerous face-to-face End User training implementations on Unified Communications handsets, Call Centre, Reception Console, Microsoft Office & Teams, Newtech Solutions creates customised collateral for your Company. Whether it be tailored
Course Outlines
Get Started Documents
Quick Reference Guides
Customised user friendly “how to” manuals, or
Manuals based on operational scenarios specific to your system
Short "how to" and "scenario" based videos
ComputerLandWord Processing Manager
Jan. 1987 - Dec. 1999Managed 5 Compterland Centres organising and training word processing applications at those centres throughout Melbourne.
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