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Work Background
BSR ServicesDirector of Business Operations
May. 2024Houston, Texas, United States
EnverusSales Onboarding Manager
Mar. 2022 - Mar. 2023Houston, Texas, United States- Created and led onboarding by welcoming new hires with a 5-day, in-person onboarding that included an introduction to the company, culture, leadership, and sales process introduction.
- Created and facilitated a 9-month training program with assessments, certifications, and compensation stage gates.
- Implemented a project management process to automate processes and reporting to create transparency for leadership.
Cogent AnalyticsProject Director (Consultant)
Dec. 2021 - Mar. 2022Remote- Taught small to medium-sized business owners and leadership teams to implement efficiencies to improve cash flow, increase revenues, improve brand awareness, implement internal and external communication strategies, and drive generational wealth.
- Developed project plans, identified resources, negotiated contracts, and monitored the performance of teams to ensure the successful completion of projects.
- Trained sales and business development teams.
- Implemented KPIs and metrics.
- Developed efficiencies, including automation, and removing non-value add processes.
Lucas GroupBusiness Transformation Consultant
Jun. 2021 - Dec. 2021United States- Created Knowledge Base and content.
- Developed successful solutions tailored to clients' specific needs.
- Utilized persuasive communication to manage change. - Collaborated with stakeholders to gain an understanding of project goals and objectives.
NovaLashDirector Of Sales & Operations
Jan. 2020 - Jun. 2021Houston, Texas Area- Responsible for implementing internal systems and programs by defining the project, creating the roadmap, collaborating with stakeholders to plan the implementation and training, and creating the communication strategy. - Managed IT, Marketing, Sales, Business Development, Education and Training, Legal, Operations, HR, Supply Chain, and New Product Development.
- Implemented strategic goal deployment with KPIs for the organization.
- Identified customer needs through analyzing data from various sources including surveys, focus groups, and feedback forms.
- Leveraged strong people skills to build relationships with key stakeholders, customers, and vendors.
- Launched a new website with focus on B2B sales, training, and lead generation.
- Implemented a CRM system.
- Managed the COVID-19 worldwide closures, while positioning the company for ramp-up.
- Revamped existing contracts to ensure distributor and trainer compliance globally.
- Created a new pricing guide and strategy that reduced costs to customers, while increasing the company's profit margin.
Frank's International N.V.Director, Business Operations & Strategic Support
Sep. 2009 - Jan. 2019Houston, Texas Area- Defined projects, created the roadmap, collaborated with stakeholders to plan the implementation and training, and created the communication strategy. - Cultivated relationships with internal and external stakeholders.
- Collaborated with internal teams to prioritize system implementation plans. - Established performance metrics to track the progress and success of initiatives.
- Directed all aspects of project management including planning, budgeting, staffing, scheduling, monitoring, and reporting.
- Managed global sales, commercial contracts, and continuous improvement team of over thirty professionals around the world.
- Generated and managed cost savings initiatives and personnel reductions for the organization globally, resulting in $7.5MM in savings and an additional revenue stream of $22MM.
- Led global strategy plans and new product commercialization pipeline with an eye on maximizing corporate performance and reducing overall risk to the company.
- Created a global center of excellence for policies, local requirements, market-specific requirements, commercial terms and conditions, sales pipeline, operating procedures, manufacturing requirements, purchasing guidelines, global delegation of authority and financial controls, strategic planning and goal deployment, resource planning, and resource utilization.
- Ensured that all departments organized, and mobilized to meet project deadlines.
- Created and managed global budgets for sales, business development, operations, commercial contracts, and events.
- Led international locations through process and management changes, internal audits of operational and financial controls, and completed succession planning.
- Established and managed system training.
- Implemented a CRM system.
- Managed multiple projects simultaneously to deliver on time every time.
- Mentored and coached executives and colleagues.
- Negotiated contracts with vendors, suppliers, customers, and partners.
Ottinger HebertLitigation Paralegal
May. 2005 - Jun. 2008Lafayette, Louisiana Area- Reviewed contracts, agreements and other documents related to litigation matters.
- Analyzed complex information to identify issues relevant to cases.
- Attended depositions, hearings, mediations, and client meetings with attorneys.
- Attended court proceedings and trials with attorneys.
- Organized and managed large volumes of case files for attorneys.
- Summarized depositions, medical records, or other documents into concise reports.
- Drafted and filed legal documents, such as complaints, motions, briefs, and discovery requests in state and federal courts.
- Proofread all pleadings before filing them with the court system.
- Assisted in the development of legal strategies and arguments for trials.
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