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Work Background
INGPresentations Lead
Jan. 2021London, England, United Kingdom*Achieved a 90% increase in membership engagement (Viva) by implementing strategic initiatives and fostering collaboration across business units. *Implemented a new service model using specialised strategic transformation and customer-first solutions, reducing absenteeism and improving operational efficiency. *Leveraged deep customer insights to champion best practice sharing and cross-functional collaboration, strengthening team dynamics and product performance. *Led risk assessment and mitigation strategies, ensuring compliance and operational stability through data-driven decision-making.
INGPresentation Specialist
Dec. 2018 - Jan. 2021London Area, United Kingdom* Synchronise HR people priorities across various teams, establish wellbeing practices and communications to embed a healthy integrated life and work culture in the division. * Strategise the presentation of company pitch-books, screen-shows and essential documents to a high standard for a diverse global audience. * Oversee compliance with ING templates and non-standard bespoke design templates, includes handwritten notes and diagrams.
SchrodersPresentations Specialist
Jul. 2017 - Dec. 2018London, United Kingdom*Provide specialised approach on rebrand project for quarterly and monthly investment reports, create and format proposals, pitches, presentations, and diagrams that exceed client expectations. *Manage departmental collaborations, enhance communications within the parameters of the firm's brand guidelines. *Troubleshoot and deliver strategic solutions to clients and team on templates, styles and MS Office functions, ensure quality customer experience.
Barclays Investment BankPresentations / Graphics Specialist
Sep. 2013 - Aug. 2017London, United Kingdom*Quality review international presentations, design and circulate standard template and detailed Infographics library for global company use. *Compile Learning and Development (L&D) resources for new and existing employees; interactive training manuals. *Liaise with clients to capture all necessary information, provide specialist interpretation of client ideas, translate mark-ups into intelligent graphical / Infographics representations. *Co-ordinate with off-shore team members in other countries while supporting offices in UK, Europe and America (Barclays Bank).
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