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Work Background
Pink Creek BoutiqueOperations Manager
Jul. 2023Tulsa, Oklahoma, United States
LIT BoutiqueMerchandising Director
Jul. 2016 - Feb. 2023Boston, MA• Plan seasonal OTB, accounting for performance and historical metrics, oversee merchandising and inventory for multiple divisions of an omnichannel retail company. • Oversee multiple channels and strategies to increase sales and grow company presence in multiple retail locations and e-commerce sites, generating an average of $15 million in annual sales. • Manage online e-commerce website including customer relationships, online orders, merchandising, and collection management. • Manage all procedures for Human Resources including all employee records, company training and legal manuals, and the procedures and records for hiring and terminating employees. • Manage all payroll records for all employees including time clocks, pay changes, and processing bi weekly payroll.
Nichols CollegeAdmissions Tele-Counselor
Aug. 2013 - May. 2015Dudley, Ma• Contacted perspective students for phone interviews to evaluate needs, interests, and qualifications while providing clear and accurate school and extracurricular program information. • Assisted with the development and implementation of call center operations, quality, and training processes to generate an increase in applications and attendance. • Facilitated new student retention strategies and student attendance rates resulting in an increase of over 20%.
Sara Campbell LtdCorporate Retail Operations Manager
Jun. 2012 - Aug. 2016Greater Boston AreaDeveloped the complete merchandising process for regional retail stores, including all interior, window, and mannequin visual displays, and overall floor layout of retail space. Facilitated multiple channels and strategies to drive sales, grow company presence, and to attract and retain customers. Maximized productivity for retail operations through the distribution and replenishment of inventory for all retail locations.
ALDO GroupSales Associate
Apr. 2010 - May. 2012Greater Boston AreaExceeded sales goals by continuously engaging customers in personalized experiences within a fast paced retail environment. Maintained focus on team leadership, personnel training and support, innovation, and customer experience. Successfully managed cash register and sales floor, retail operations, and customer needs simultaneously.
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