www.staffoffshore.comShift Manager
Dec. 2005 - Aug. 2006Supervise and manage multiple teams and projects offshored to the Manila office by various global clients and business partners. Monitor and provide on-the-floor support for operations staff, handling day-to-day transactions with clients. Create and implement procedures and standards using evolving technologies to provide virtual offices for overseas businesses, locally staffed with project managers, team leaders, quality-control officers, and general staff. Provide input to the CEO and COO for improved operations, and to overseas business owners on how to use offshore solutions to reduce their operating costs while maintaining the same level of quality for their products and services.