St Andrew's HealthcareMental Healthcare Assistant
Apr. 2020 - May. 2021Birmingham, England, United Kingdom• Observing and monitoring the wellbeing of patients ensuring that any unusual physical, mental or emotional occurrences are promptly referred to senior staff and documented as appropriate
• Using appropriate de-escalation techniques and using MAPA techniques when necessary
• Promoting and maintain an environment to meet the needs of the patients, relatives and carers.
• To receive and convey information from telephone or personal enquiries in a courteous manner • Undertaking routine tasks as directed to enable the wellbeing, dignity and treatment of all patients