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Work Background
eXp RealtyRealtor
Mar. 2021New Orleans, Louisiana, United States
U.S. Department of Homeland SecurityMember At-Large (SAFECOM)
Mar. 2021Washington, District of Columbia, United StatesSAFECOM was formed in 2001 after the terrorist attacks of September 11, 2001 as part of the Presidential E-Government Initiative to improve public safety interoperability, allowing emergency responders to communicate effectively before, during, and after emergencies and disasters. SAFECOM’s mission is to improve designated emergency response providers’ inter-jurisdictional and inter-disciplinary emergency communications interoperability through collaboration with emergency responders across Federal, State, local, tribal, and territorial governments, and international borders.
Orleans Parish Communication DistrictExecutive Director
Aug. 2018New Orleans, LouisianaServe as the chief executive officer of the emergency communications center serving all of the City of New Orleans. With 180 employees and an operating budget of $18 million, OPCD staff process over 1 million calls annual and over 600,000 public safety responses. Provider senior level guidance to the Mayor as a member of the public safety cabinet. New Orleans welcomes over 18 million visitors annual and is known for it's historic large annual events such as Mardi Gras, Essence Music Festival and Jazz Fest. OPCD is guided by the #SHOWUP principals and seeks to redefine what efficient and effective government looks like.
New Orleans 911Acting Director of Operations
Mar. 2018 - Aug. 2018Greater New Orleans AreaProvide complete executive leadership over the operations of the public safety answering point (PSAP) serving the City of New Orleans.
Caesars Entertainment CorporationFront Desk Agent
Aug. 2017 - Apr. 2018New Orleans, LAWelcome and assist guests with their lodging arrangements, make reservations, and provide exceptional guest service.
New Orleans 9-1-1 (OPCD)Deputy Director Of Operations
Mar. 2017 - Mar. 2018New Orleans, LouisianaProvide executive-level leadership to the agency Operations Bureau based within a 24 -hour operational center and employing 150 personnel with a budget of $16M. Hold full responsibility for policy development, P&L, Budget creation and management, capital planning, government relations, Human resources, compliance and IT across the agency. Provide executive counsel to the Executive office of the Mayor as required.
Key Contributions and Achievements:
• Led the agency through the integration and amalgamation of three public agencies into one ensuring the transition was a smooth and successful one through strong leadership and effective communications.
• Formulated and implemented standards operating procedures that ensured consistency in both call answering and dispatch procedures and compliance with industry standards for call answering time.
• Constructed an enterprise database system that ensure critical information was at the fingertips of executives in order to support quick and effective decision making.
• Delivered major improvements to operational efficiency and provided increased budget transparency through the leading of the design and implementation of an Enterprise data-management system
DC Department of Parks and RecreationDirector of Aquatics
Apr. 2014 - Mar. 2017Washington D.C. Metro AreaSpearheaded the Aquatics division for the Department of Parks and Recreation, encompassing 40 facilities throughout the city of Washington with a budget of $16M and a staff of 400. Effectively directed the permanent 125-member team and the seasonal team of 300 to deliver operational excellence and wide ranging programs across the city. Led capital projects and ensured effective long-term planning across all facilities along with the provision of subject matter expertise on litigation related to aquatics facilities. Key Contributions and Achievements:
• Revolutionized the division from one that ‘Failed Industry Standards’ to one that scored ‘Exceeds Industry Standards’ within a three year period, through the implementation of strict and rigorous protocols, tough decision making and strong leadership.
• Defined and implemented a clear and concise recruitment process, completing the recruitment and onboarding of 50 new employees and successfully filling all vacant positions.
• Collaborated with labor Unions to establish clear conduct guidelines and processes that were accepted by the workforce.
Fairfax County GovernmentPublic Safety Communications/Hostage Negotiator
Jun. 2012 - Apr. 2014Fairfax,VAResponsible for the handling of emergency and non-emergency calls and the determination of the proper resources needed to provide an appropriate response to the issue. Gathered essential information in order to relay it within tight timelines to field units and supervisors and support the provision of top-flight customer service to citizens. Acted as a crisis intervention specialist for hostage situations and suicidal callers.
Jefferson Township Rescue SquadEMT
Mar. 2010 - Apr. 2012Provide Emergency Medical Services to the citizens and visitors to Jefferson Township, NJ when they call 911.
Stonewall Jackson Volunteer Fire DepartmentLieutenant
Oct. 2008 - Mar. 2017Provide Emergency Medical Care to the citizens and visitors of Prince William County when they call 911. Operate emergency vehicles. Serve of the Board of Directors. Coordinate departments HR functions such as recruitment, retention, discipline, and compliance investigations. Lieutenant assigned to the training division. Responsible for all recruit and EMS officer training.
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