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Work Background
Administration PlusSARisk and Compliance Executive
Jun. 2024
Administration PlusSAMarket Conduct & Compliance Manager
Mar. 2022 - Jun. 2024
Administration PlusSAClaims Executive
Oct. 2020 - Mar. 2022
Diasdash HoldingsLegal Insurance Consultant & Claims Specialist
Sep. 2020 - Oct. 2021
NAPA Drama and Dance FactoryPrincipal Owner
Jul. 2017 - Aug. 2021Cnr Michelle avenue and Leipoldt Randhart
Self-employedDiasDash Consulting
Jan. 2015 - Oct. 2020BedfordviewProfessional Business, Life Executive Coach and NLP Practitioner - Risk Management & Leadership Consulting
Endeco ccOperations Manager
Jul. 2014 - Jan. 2015Gauteng, South AfricaAssisting in family business
Hollard InsuranceHead of Claims HBM
Jan. 2014 - Jul. 2014Gauteng, South AfricaManage about 75 claims staff nationally. Own Damage Motor & Non Motor Claims(Domestic, Commercial, Tourism) Manage FG, Corporate, Red Carpet Scheme, All Claims outside branch mandate, Tourism, Wildlife & Liability claims Manage Ombudsman Claims Team and relationship Reinsurance, Claims Audits, SASRIA Risk Management. Liaising with various business stakeholders Drafting Company policies, Standard operating procedures, Claims Training program Procurement Management of Service Providers. Procurement of services and negotiations of rates, Drafting Service Level Agreements, SLA Management Claims Strategic alignment with business Claims process flow Development of new claims system and functionality on IT Platform with IT Division Auditing – process, system Mandated broker – Management, Claims handling agreement Exco Reporting Manage Hollard Broker Markets (Old Hsbu) Claims division Monthly analysis and trending of claims Industry involvement SAIA, Sasria Liasion Underwriting Technical opinions
Etana InsuranceHead of Claims Operations and Technical
Nov. 2011 - Dec. 2013Gauteng, South AfricaManage about 60 claims staff nationally. Own Damage Motor & Non Motor Claims (Domestic & Commercial) Established Legal Recovery and Thirdparty Claims team Manage FG, Corporate, Red Carpet Scheme, All Claims outside branch mandate, Tourism, Wildlife & Liability claims Manage Ombudsman Claims Team and relationship Reinsurance, Claims Audits, SASRIA Risk Management. Liaising with various business stakeholders Drafting Company policies, Standard operating procedures, Claims Training program Procurement Management of Service Providers. Procurement of services and negotiations of rates, Drafting Service Level Agreements, SLA Management Claims Strategic alignment with business Claims process flow Development of new claims system and functionality on IT Platform with IT Division Auditing – process, system Mandated broker – Management, Claims handling agreement Exco Reporting Monthly analysis and trending of claims Industry involvement SAIA, Sasria Liaison Underwriting Technical opinions
Cunningham LindseyLoss Adjuster
Jun. 2011 - Nov. 2011Gauteng, South AfricaLiability and Personal Accident Adjuster Managed the Praesidio Personal accident scheme, liability claims for various insurer
Europcar South AfricaNational Claims and Risk Manager
May. 2010 - May. 2011Gauteng, South AfricaManage 65 claims staff nationally and SADAC regions. Own Damage and Legal Motor Claims, Personal Accident Claims, Loss of Baggage. Fund Management. Fines Management. Aarto process. Risk Management. Manage Company Insurance portfolio including Renewal and claims, Drafting Company policies, Management of Service Providers incl Attorneys. Procurement of services and negotiations of rates with Service Providers, Drafting Service Level Agreements. Monthly reports. On Audit committee, Savrala Legal committee.
Glenrand MIBCorporate Claims Supervisor
Mar. 2008 - Apr. 2010Gauteng, South AfricaManage 15 people, 90 Corporate Clients. Draft Claims handling agreement on policy inception or renewal. Manage Aggregates, funds, client meetings and monthly reporting. Manage claims process from inception to recovery or thirdparty claims. Corporate clients - JD Group, Nissan
Lion of Africa InsuranceManager Legal & Specialist Services
Mar. 2006 - Feb. 2008Gauteng, South AfricaFounded Legal Department, Drafted Standard Operating Procedures, Key performance areas, insourced work from outsource companies. Drafted Attorney Service Level Agreements – Manage 23 people. Claims Manager Legal & Specialist Services. Large Losses, Aggregates, Marine, Borderaux, Public liability claims, recoveries, thirdparty liability claims, Passenger Liability, Muncipality, corporate claims, co-insurance, Client relationships, Summons matters. Monthly reporting, Strategic planning, objectives, budgeting, statistics, broker feedback. Training, system development. External client and service provider relationship management., Muncipality, corporate claims, co-insurance, Client relationships, Summons matters. Monthly reporting, Strategic planning, objectives, budgeting, statistics, broker feedback. Training, system development. External client and service provider relationship management.
Santam InsuranceLegal Thirdparty and Recoveries Handler
Dec. 2000 - Mar. 2006Gauteng, South AfricaMotor Recovery’s Commercial & Personal. Attorney File handovers and summons. Management of External Client and resources and expenses. Biddulphs Recovery & Thirdparty Claims. (Outsource) Lion of Africa Attorney Files. Payment and release authorizations. Public liability claims. Conflict management. Motor Recovery & Liability Against claims, 2nd in charge – One on One staff management and development. Moral development. Team growth assistance. Broker complaints/ queries. Statistics for Lion of Africa. Adhoc projects. Non motor liability claims. By Design Liability. Inward reinsurance claims. Spreadsheets, Borderaux Claims. Staff training, Client Service. Team Audits. Policy wording knowledge. Team Supervisor.
Christie AttorneysArticle Clerk
Dec. 1999 - Nov. 2000Gauteng, South AfricaArticle Clerk
Telesure Investment Holdings (TIH)Legal and Recoveries Claims Negotiator
Jul. 1999 - Dec. 1999Gauteng, South AfricaLegal Recoveries and Thirdparty
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