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Work Background
T. Rowe PriceAgile Technical Project Manager
Mar. 2024Owings Mills, Maryland, United States
PenFed Credit UnionScrum Master/Agile Coach
Jan. 2022 - Mar. 2024As a contract scrum master and agile coach at PenFed Credit Union, • I coach and mentor agile teams
• I design and develop trainings on various agile and scrum-related topics which I present using Microsoft Teams
• I ensure the teams apply best practices in writing epics/features/user stories and acceptance criteria in JIRA.
• I answer questions about agile, scrum and agile processes Helped the Consumer Credit Workouts team reduce their pipeline by 45% after a 150% increase in hardship applications
Next Phase Solutions and Services, Inc.Agile Coach
Nov. 2021 - Jan. 2022Columbia, Maryland, United States
Temple UniversityAdjunct Instructor and Non-Credit Instructor
Oct. 2021Teaching CIS 3775 / Information Technology Project Management, 3 credit hours
Teaching CIS 5275 / Software Project Management, 3 credit hours
Teaching Project Management Basics I, Project Management Basics II, Project Management: Leading the Team, and Project Management: Agile Approaches in the Office of Non-Credit and Continuing Education as part of the Certificate in Project Management program
Next Phase Solutions and Services, Inc.Business Analyst III
Dec. 2020 - Nov. 2021Baltimore, Maryland, United StatesDevOps Story Completion increased from 2020 to 2021 by 213% Organized and facilitated all sprint candances (planning, reviews, retrospectives, and standups) for DevOps team Guided the team improved performance by organizing backlog of sprint stories into epics that were ranked by importance Implemented a twice weekly Completed Story review so facilitate knowledge transfer inside the DevOps team
IntradoRemote Contract Analyst
Sep. 2020 - Nov. 2020Baltimore, Maryland, United States
Julie Voss Spokus LLCChief Instigator
Jun. 2020Baltimore, Maryland, United StatesPassed the PMP exam
Passed the Microsoft Azure Fundamentals exam
Passed the Microsoft Azure Administrator Associate exam
Passed the Microsoft DevOps Engineer Expert exam
Passed the Salesforce Sales Cloud Certified Consultant exam
Passed the SAFe POPM exam
Upgraded all SAFe certifications to SAFe 5 (SAFe Agilist (SA), SAFe Practitioner (SP), SAFe Advanced Scrum Master (SASM), SAFe Product Manager/Product Owner (POPM)) Passed Certified Disciplined Agilist exam
Passed the Salesforce Advanced Administrator exam
Completed Salesforce Security Specialist Superbadge
Completed the requirements to achieve the Disciplined Agile Lean Scrum Master (DALSM)
Learning Spanish using BaseLang Grammarless program
IntradoRemote Contract Specialist
Mar. 2020 - Jun. 2020Baltimore, Maryland, United StatesConducted a customer audit of thousands of billing clients as part of a finance consolidation/transformation initiative. Reviewed existing master service agreements and amendments for renewal terms and other provisions. Advised sales representatives on which customers to migrate to new billing system
NewWave Telecom & Technologies, Inc.Salesforce Product Owner
Oct. 2019 - Mar. 2020Windsor Mills, MDCollaborated with numerous Center for Medicare and Medicaid Services (CMS) Center for Medicare and Medicaid Innovation (CMMI) Product Owners to create user stories in Azure DevOps and refine acceptance criteria for health care payment models that utilize the Salesforce Sales Cloud, Service Cloud, and Community Cloud. Collaborated with the delivery team to convert the roadmap into a prioritized backlog of features Defined acceptance criteria for features and stories Worked with others to remove delivery roadblocks Worked directly with the delivery team to set clear expectations and assess deliverables for suitably satisfying needs Experienced in working with external customers Demonstrated effectiveness at helping teams transform to an Agile/SAFe philosophy Comfortable with encouraging teams to make healthy improvements Experienced in working with and managing executive stakeholders and participating in leadership meetings Created user guides and held training sessions for both CMMI Model Team members and Model Awardees Light testing, troubleshooting, and end users support Held a Public Trust clearance
ManTechScrum Master
Jun. 2019 - Oct. 2019Owings Mills, MDAs a Scrum Master on the Centers for Medicare and Medicaid Services’ (CMS) End Stage Renal Disease Quality Reporting System (EQRS) contract, I worked with two teams (one full-stack development scrum team and one UX Kanban team) using the SAFe framework to complete features that deliver value to CMS. Both teams completed user stories and features that enhanced the electronic collection and submission of administrative and clinical data by all Medicare-certified dialysis facilities in the United States. Used JIRA to manage and track user stories and tasks. Used Confluence to document processes and collaborate with other teams. I mentored and coached both teams, as well as other teams on the train, on adopting an agile mindset to effectively work together by communicating transparently and focusing on quality.
ExelonSalesforce Business Analyst
May. 2019 - Jun. 2019Baltimore, Maryland AreaAs a contract Salesforce Business Analyst, I worked with numerous Product Owners to create user stories in VersionOne and refine acceptance criteria. I was responsible for maintaining the team’s backlog as well as refining user stories throughout the sprint based on questions coming from the team and new knowledge gained from enabler stories.
ALTA IT Services, LLCSenior Scrum Master
Dec. 2018 - Mar. 2019Owings Mills, MDWorked as a Scrum Master on the Centers for Medicare and Medicaid Services’ (CMS) End Stage Renal Disease Quality Reporting System (EQRS) contract awarded to ManTech International Corporation. Utilized the SAFe framework, the UX team delivered value by completing user stories and features that enhanced the electronic collection and submission of administrative and clinical data by all Medicare-certified dialysis facilities in the United States. Used JIRA to manage and track user stories and tasks. Used Confluence to document processes and collaborate with other teams. Mentored and coached my team, as well as other teams on the train, on adopting an agile mindset to effectively work together by communicating transparently and focusing on quality.
TEKsystemsSalesforce Business Analyst
Sep. 2018 - Nov. 2018Baltimore, Maryland AreaAs a Salesforce Business Analyst, I worked with a Product Owner to create user stories in VersionOne and refined acceptance criteria. I was responsible for maintaining the team’s backlog as well as refined user stories throughout the sprint based on questions coming from the team and new knowledge gained from enabler stories. Focused on Acceptance Test Driven Development, I wrote test cases based on the acceptance criteria in Gherkin to help the team focus on the desired functionality as well as to assist with automated testing.
Laureate International UniversitiesSenior Scrum Master and Team Lead / Product Owner
Jan. 2017 - Aug. 2018Baltimore, Maryland AreaWorked as a Scrum Master for two remote Scrum teams. Utilizing the SAFe framework, we delivered value by completing user stories and features that improve the applicant and student experience. One team focused on the UX of the online application and the resulting interactions that feed into Salesforce to improve the applicant experience and increase efficiencies in the enrollment process. The other team focused on utilizing technologies like FormAssembly and Salesforce to provide quick response to student questions and other degree/course related issues. Mentored and coached my teams on adopting an agile mindset to effectively work together by communicating transparently and focusing on quality. As a Product Owner, the Digital Business Product Owners and I created user stories in VersionOne and refined acceptance criteria. Prioritized and maintained the team’s backlog as well as refined user stories throughout the program increment based on questions coming from the team and new knowledge gained from enabler stories. Focused on Acceptance Test Driven Development, I wrote test cases based on the acceptance criteria in Gherkin to help the team focus on the desired functionality as well as to assist with automated testing.
Laureate International UniversitiesProduct Owner
Jun. 2015 - Dec. 2016BaltimoreAs a Business Analyst/Product Owner on the Laureate1 project (a multi-million-dollar project aimed at improving the applicant, student, and alumni experience for Walden University and our UK institutions), I accomplished the following:
• Implemented Salesforce Service Cloud with Knowledge for Walden Student Support Services which improved response time and response rate by 20% • Work with customers, subject matter experts and project team to identify, define, collate, document and communicate the data migration requirements between Ellucian Banner Student Information System and Salesforce
• Documented the business processes of the Walden Admissions Department
• Worked with the International Enrollment Product Owner to document requirements for our UK institutions through user stories
• Worked with TIBCO, Salesforce, and Ellucian Banner developers to document required integrations between Salesforce and Ellucian Banner
• Provided stabilization support, principally for Ellucian Banner, after Go-Live
Laureate International UniversitiesIT Business Analyst / Project Coordinator /Scrum Master / Inst. Designer / e-Learning Specialist
Sep. 2012 - Jun. 2015Baltimore, Maryland AreaKey Achievements • Scrum Master for software development projects • JIRA Administrator • Created a repeatable process that uses SharePoint to collect business needs and issues then tracks the derived requirements. • Served as coordinator and facilitator on reorganization and process improvement of IT PMO • Conducted SharePoint training sessions for in-house project managers
CareFirst BlueCross BlueShieldSenior Training Specialist
Apr. 2009 - Sep. 2012Owings Mills, Maryland, United StatesKey Achievements:
• Designed and taught yearly budget training to Manager-level and Director-level associates. • Designed a new associate orientation for newly hired associates in the Technical and Operational Support Services department. • Founder and Community Manager of CareFirst Trainers internal Community of Practice • SharePoint End User Trainer for all of CareFirst. Designed two courses (Site Contributors and Site Administrators) and teach both courses to associates and contractor resources twice a month as an in-person and an online course. • Conduct monthly SharePoint Clinics • Created numerous online courses that demonstrate how to use various COTS (examples: Microsoft Live Meeting and Lync) and in-house created applications (example: Executive Summary Approval Tool). Created course-related SharePoint sites. • Designed an instructor-led course used to instruct manager-level and above associates on new implement procurement processes. Trained approximately 100 associates in two departments.
Covington & Burling LLPTechnical Writer/Senior Technical Trainer
Jul. 2008 - Mar. 2009Washington, DCKey Achievements:
• Redesigned existing Secretarial Certification Program to meet current business needs. • Created several e-learning modules - Blackberry Troubleshooting, Handling Global Crossing Questions, Are you Bold?, and Using Styles in Microsoft Word. • Appointed as Technical liaison between the newly opened Silicon Valley office and the DC office, which included conducting technical training and troubleshooting technical issues.
Greenberg Traurig LLPTechnical Trainer
Jun. 2007 - Jul. 2008Key Achievements:
• Created New Hire Training curriculum covering the IT systems that all attorneys and staff are required to use. • Completed Task Analysis of Legal Assistants, Legal Secretaries, and Paralegals to determine immediate and future training needs. • Collaborated with other Technical Trainers and Applications Specialists to design and develop curriculum for a newly created program called Resident Experts.
ASTD MarylandPast-President
Jul. 2004 - Dec. 2011As President (2009-2011), oversaw a volunteer board of nine directors (including two elected positions). As Professional Development Director (2007-2008), researched speakers/presenters and organized monthly chapter programs. As Finance Director (2005-2007), oversaw an annual budget of $50,000 and 200 members. As Technical Director (2004-2005), designed and developed Chapter’s website.
CareFirst BlueCross BlueShieldTraining Specialist
May. 2004 - May. 2007Key Achievements:
• Assisted with and supported CareFirst’s implementation of PeopleSoft Enterprise Learning Management System. • Created queries for all CareFirst Training Departments statistical and evaluation analysis. Maintained and ran queries for monthly and quarterly company-wide ROI training reports. • Created seven one-hour courses that cover advanced Microsoft Office skills like Creating PivotTables, Importing and Exporting Data from Excel and Access, and Protecting Worksheets and Workbook. • Developed instructor materials used by CareFirst training professionals and non-training professionals to train CareFirst management to use a newly implemented PeopleSoft HR System. • Created web-based training for non-exempt and exempt employees on the use of newly implemented PeopleSoft HR System in Adobe Captivate.
The Johns Hopkins UniversitySenior IT Specialist
May. 2000 - Apr. 2004Key Achievements:
• Researched, proposed and implemented effective technical improvements and upgrades. • Designed and deployed secure Intranet web pages for posting confidential information. • Created a spreadsheet that tracks the serial numbers, network card addresses and software licenses of all computers purchased for the three departments. • Developed/maintained department/faculty member databases and web sites.
The Johns Hopkins UniversityTraining Specialist
Sep. 1996 - Apr. 2000Key Achievements:
• Conducted specialized training sessions that delivered effective instruction on industry-based software applications related to the University’s working environment. • Scheduled courses for four training programs, and prepared training program brochure. • Edited web pages for the Administrative Training Program's section of the JHWorld intranet site, and prepared the training program's annual report.
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