Requests
18
Looking for advice
I help businesses acquire and retain customers by providing strategic initiatives and optimization of people, processes, and tech stacks
Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
eCompetence, LLCFounder
Jul. 2023Florida, United StatesAssess + Analyze + Optimize = Improved Acquisition, LTV, and Revenue for Brands
Cart.comDirector; Customer Engagement
Jul. 2021 - Jul. 2023We're democratizing ecommerce by giving brands the same complete ecommerce capabilities as today's digital giants. Cart.com is the first end-to-end ecommerce solutions provider delivering a fully integrated and owned suite of software, services and infrastructure to scale businesses online. Founded by ecommerce veterans to be the premiere Ecommerce-as-a-Service (ECaaS) provider, Cart.com is on a mission to put brands back in charge of their ecommerce journey and their customer relationships. Today, Cart.com offers a comprehensive and growing set of integrated ecommerce solutions—including online store software, digital marketing services, fulfillment, financial services, and customer service capabilities—so brands of any size can work with a single partner to access the same capabilities as the world’s largest ecommerce companies.
Compass-Rose Direct LLCCo-Founder
Apr. 2014 - Jul. 2021Boynton Beach, FLEvery Direct -to-Consumer campaign is unique. And, although there is no single formula for success, there are proven methodologies that maximize overall results. Guiding a client towards the right strategy is a matter of experience, relationships and management. With hundreds of successful client engagements and years of experience in Direct Response, we leverage our knowledge, relationships and expertise to help you obtain maximum results and profitability.
Expert PlanetChief Operating Officer
Jun. 2013 - Apr. 2014Coral Springs, FloridaAt ExpertPlanet, our mission is to provide our client’s with an overall tele-services solution to improve conversions and drive revenue. These solutions include: high performing expert agents, multi call center routing, IVR and IVR blended models, consolidated reporting, dynamic call scripting and order entry via our cloud based platform.
TransformDirect, LLCSenior Vice President
Nov. 2012 - Apr. 2014Ft. Lauderdale, FloridaTransformDirect is a Direct Response client advocacy firm specializing in driving measurable value through our team's collective industry experience and multi-channel best of breed partnerships. We fully understand that if our clients' processes, campaigns and systems are optimized for maximum efficiencies, the resulting increase in revenue will benefit the industry as a whole. To that end, the TransformDirect team works with clients to diagnose the health of each campaign, identify potential system and process gaps, outline specific areas for improvement, and provide solutions that transform the bottom line; all at no cost to the client. We leverage our experience, our partnerships and our relationships to provide each client with solutions and best practices that simply increase overall revenue. And, we continue to evaluate and manage the relationships on-going. The people and partners we work with are always vetted to the highest standards, so you can rest assured that our solutions are simply the best. We believe in results through streamlined processes, consolidated best practices, effective data management and analysis; principles we live by, evident through our smiling clients.
OrderMotionVP of Sales
Aug. 2010 - Nov. 2012
Intch is a Professional Networking App for the Future of WorkSee more people like Michaella on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
650037 people
17
Assistant manager
16
Customer service specialist
15
Human Resources @ UB Greensfelder
26786 people
16
Business Analyst @ Belushi Pro Services
32
Customer service process, vendor management, leadership development expert
16
Business Owner