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Work Background
STS Innovation, Inc.Manager in Consulting Division
Oct. 2024United StatesSupported PMO activities for a major Japanese general retailer to improve project management efficiency and organizational productivity by standardizing development processes, defining deliverables, and streamlining operations
FreelanceConsultant
Mar. 2020Supported the following types of projects: ・SAP Rollout Support in Manufacturing: Assisted in implementing Business Process Reengineering (BPR) for a Japanese manufacturing firm. Contributed to developing a standardized operational model, integral to the global SAP initiative. ・ChatGPT Service Design Assistance for Universities: Supported the design of a ChatGPT-based service for university course selection, infusing serendipity and broader student interests into the academic decision-making process. ・AI Algorithm Evaluation for L/C Operations: Provided essential support in evaluating AI solutions for automating Letter of Credit checking processes at a major Japanese trading company. This role was pivotal in ensuring the effectiveness and appropriateness of the AI algorithms, especially considering the business users' limited technical knowledge. ・Strategic Support for Consumer Payment Services: Participated in strategizing and launching innovative payment services for consumers, bringing insights and innovative approaches to the project. ・Compliance Check Efficiency PoC Assistance in Finance: Supported the execution of a proof of concept (PoC) for enhancing compliance check operations' efficiency in audit departments. Involved in applying text analysis AI tools for a securities firm and major Japanese banks. ・eDiscovery Operations Project Support with Legal Tech AI: Assisted in projects focused on improving eDiscovery efficiency in large corporations and law firms using legal tech AI. Contributed expertise at the intersection of legal and technological innovation. ・CTO Research and Documentation Support: Provided comprehensive research and documentation support to the Chief Technology Officer (CTO) across multiple projects, aiding in technological application and strategic planning.
Regrit Partners, Inc.Manager
Jan. 2018 - Feb. 2020TOKYO・Played a key role in establishing the company's internal operations, including recruitment, team initiation, internal training, and public relations in a start-up company.
・Managed various client projects to expand sales and reduce costs for BPO vendors. Including sales support, business process reengineering (BPR), and new business launches, the implementation of operations efficiency applications, such as AI simulation tools, AI-OCR, and SFA (Sales Force Automation).
EYSenior Consultant
Nov. 2016 - Dec. 2017Tokyo, Japan・Served as Project Management Office (PMO) for a Guidewire upgrade project at Non-life insurance company, working with global teams. Additional responsibilities beyond project management, including translation and contract/cost management to communicate efficiency with global teams. ・Business analysis and development for Robotic Process Automation (RPA) implementation for the purpose of business process efficiency for Life insurance company. Restructured business flows to align with RPA processes and develop solutions using UiPath.
AIGProject IT Lead / Business Analyst
Jul. 2013 - Oct. 2016Tokyo・Successfully performed various project management tasks for the expansion of Salesforce implemented in the call center with the change in business requirements.
・Promoted overall project management, including project planning, business analysis, risk analysis, and system development management. Also, regularly reports on the progress of each project phase at steering committees and other meetings, establishes release criteria, establishes SLAs and maintenance operation
・To properly carry out system management, after transitioning to the operation and maintenance phase, responsible for system release management, vendor management, budget management, profit-and-loss management, issue management, and DR/BCP test support.
Also, handled FSA compliance, including the preparation of reports in the event of failure.
・In the Data Warehouse Team (DWH), defined requirements for the development of Cognos Cube (BI tool) for sales and marketing performance analysis to conduct an effective campaign, based on requests from business users such as sales and marketing departments.
MICROS RetailImplementation & Support Consultant
Oct. 2010 - Jun. 2013Tokyo・Successful project management for POS implementation for global retail companies, overseeing all aspects of the process from planning to execution. Conducted thorough business analysis to identify client needs and align the POS system's functionality accordingly, resulting in optimized performance and improved customer experiences. ・Offered onsite support and troubleshooting services to address any hardware or software issues promptly, minimizing downtime and maximizing client satisfaction.
SonyGlobalSolutions Inc.Internal Consultant / System Engineer
Apr. 2006 - Sep. 2010Tokyo・Successfully executed several projects, including helpdesk transformation, system integration, and incident system extension, showcasing strong project management skills and delivering positive outcomes.
・Operated and maintained the patent fee calculation system.
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