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Versatile Assistant, Operations Specialist, and Content Creator Driven by Growth and Innovation
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Work Background
Clinical Health Network For Transformation (CHN)Patient Access Representative
Jan. 2024As a PAR I am the first line of contact for prospective patients of Planned Parenthood. In this position, I: - Work remotely and independently, adhering to a set schedule and meeting deadlines.
- Maintain professionalism and compassion throughout calls with emotional or heavy content.
- Organize information regarding policies of Planned Parenthood locations across the state of New York in order to correctly inform and schedule patients.
- Utilize multiple programs and softwares simultaneously, assisting patients, verifying insurance, maintaining training and certification status, and staying active in my team's chat to assist my colleagues.
Counseling Connections Clinical Group, PLLCAdministrative, Marketing, Billing & Credentialing Specialist
Jan. 2020New York, New York, United Stateshave worked with the founder of Counseling Connections, a virtual therapy practice, since it was just 1 clinician in 2020. Over the past 10 months I have helped the founder grow to hire 8 additional clinicians by: - Completing the legal requirements for transitioning to a group practice
- Managing hiring and onboarding process including creating and maintaining our job posting on Indeed, scheduling and conducting interviews, and creating all onboarding content including Employee Handbooks, contracts, and training presentations.
- Managing the onboarding and insurance credentialing process for 8 clinicians and 4 insurance companies.
- Curating and maintaining our online presence on Psychology Today, Good Therapy, and Facebook. I have managed the medical billing for Counseling Connections from the start and will continue to do so as we grow. This aspect includes:
- Maintaining credentialing status for clinicians with multiple insurance providers.
- Utilizing multiple platforms and softwares including our Electronic Medical Records system and each insurance company's system.
- Maintaining documentation of all claims and remittances, as well as provider licensing and client demographic and insurance information. This position has required wearing many hats and learning entirely new skills in a field in which I had no prior experience.
ApiariChildcare Provider
Sep. 2019 - Jun. 2022New York, New York, United StatesProvide broad and complex support to families and develop collaborative working relationships Maintain a positive and productive attitude under pressure
Assert priorities, problem solve, and multi-task in fast paced environments
Enthusiastic for continued learning
BeelineMobile Merchandiser
Sep. 2019 - Mar. 2021New York, New York, United StatesCollaborated with supplier and store managers to promote successful sale of
product
Maintained precise attention to detail in maintaining product display and
merchandise stock at multiple store locations
Worked independently, utilizing time management and organization to
determine priorities and meet deadlines
Utilized electronic PLU and inventory software
The Angle ProjectIntern
Jan. 2019 - Sep. 2019Brooklyn, New YorkAssisted in facilitating theater-based workshops focusing on community building and exploring identity
Conducted extensive data collection and analysis on workshop participants to develop an evaluative rubric and a structural framework for future workshops
Managed a community outreach initiative through the identification of community populations and organizations of interest and the graphic design of brochures and explanatory materials
LIU GlobalClass Representative
Sep. 2018 - Sep. 2019Heredia, Costa RicaThis role required that I collaborate with 7 other class representatives, 3 student government officials, the dean, and assistant dean in addressing concerns of students. As a representative, I checked in on members of my class to make myself aware of any needs or complaints then presented them in the monthly meetings with staff and other representatives to work toward a collaborative solution.
Centro Civico Por la PazIntern
Sep. 2018 - Dec. 2018Guarari, Costa RicaLed the process of designing and implementing a youth environmental
education program
Conducted surveys, digitally and graphically designed educational materials,
collaborated with personnel and community members
Digitally designed and published marketing materials to increase community
engagement on social media that were also translated to print
LIU GlobalGlobal Ambassador
Sep. 2018 - Dec. 2018Heredia, Costa RicaAs a Global Ambassador, I worked in conjunction with ambassadors representing other classes as well as the media teams in every center location, dean and assistant dean, and marketing professionals to improve publicity of the school and recruitment of new students. The role required collaborating with a team to brainstorm, plan, and implement new ideas such as designing and producing new school merchandise. In addition, I worked with prospective students to address any misunderstandings and concerns by clarifying the role and experience of this program.
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