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Work Background
Elisa PolystarTechnical Account Manager
Jul. 2024Poland• Acted as a trusted Technical Account Manager at Elisa Polystar, providing expert guidance and tailored solutions to telecom clients.
• Resolved complex technical challenges, ensuring seamless service delivery and operational efficiency for clients in the telecom industry.
• Fostered long-term relationships by delivering value through technical excellence, strategic insights, and a customer-first approach.
Elisa PolystarSolutions Architect
Jul. 2023 - Jul. 2024Poland• Led technical discussions, solution implementations, and troubleshooting to address client issues.
• Collaborated with cross-functional teams to provide proactive support, system optimizations, and ensure smooth service delivery.
• Drove client engagement by understanding their technical requirements and providing innovative solutions to their telecom network challenges.
B-YondSolution Owner
Jul. 2022 - Jul. 2023Poland• Led E2E delivery of a multi-partner Service Assurance solution for a LEO operator, ensuring full network observability.
• Collaborated with partners to integrate SLA monitoring stack, optimizing network performance and reliability.
• Achieved seamless deployment of the solution, enhancing operational efficiency and customer satisfaction.
MYCOM OSISenior Presales Consultant
Mar. 2021 - Jul. 2022Poznań, Wielkopolskie, Poland• Member of the executive account team, managing end-to-end engagement from lead to sales, service delivery, and account growth.
• Directly cooperated with delivery teams for project milestones tracking and cost control, ensuring successful project outcomes.
• Presented company products, conducted product demos, and managed RFI/RFP processes, leading to successful contract completions and client satisfaction.
ComarchPresales Consultant
Dec. 2016 - Mar. 2021Kraków e Região, Polônia• Member of the executive account team, managing end-to-end engagement from lead to sales, service delivery, and account growth.
• Directly collaborated with delivery teams to track project milestones, participate in planning, invoicing, and cost control.
• Scoped new requirements and change requests, ensuring account protection, farming, and growth.
ComarchPresales Consultant
Jan. 2015 - Dec. 2016São Paulo• Managed Next Generation OSS Solutions including Network and Services Inventory, Service Fulfillment, and Performance Management at Comarch in São Paulo.
• Collaborated with cross-functional teams to design and plan network solutions, leading to improved fault management and service quality management.
• Implemented OSS Mediation and Configuration Management systems to streamline operations and enhance customer experience.
DeloitteTelecommunications Specialist - Senior Consultant
Feb. 2013 - Jan. 2015São Paulo Area, Brazil• Conducted network and systems assessments, mapped eTOM processes, and provided OSS/BSS strategy support at Deloitte.
• Led network due diligence projects and assisted in operations to optimize telecommunications services.
• Utilized analytics and business intelligence to drive strategic decision-making for clients in the telecommunications industry.
Thomson Video NetworksPresales Consultant
May. 2011 - Feb. 2013São Paulo Area, Brazil• Collaborated with sales force and resellers to identify cost-effective solutions for potential customers in the Mercousul region.
• Organized and executed all trade show activities showcasing Video Compression, Multiplexing, and Next Generation OTT solutions.
• Successfully answered RFPs, secured new business opportunities, and upsold existing clients.
NET Serviços de Comunicação S/AIP/Metro Transport Engineer
Apr. 2010 - May. 2011São Paulo Area, Brazil• Managed ISP design and implementation of MAN/WAN networks, working closely with vendors like Cisco and Huawei.
• Led project management and provided Level 3 support, focusing on routing set-up, ACLs, OSPF, ISIS, BGP, and VoIP packet cable network routing.
Telcordia TechnologiesIN Engineer
May. 2009 - Apr. 2010Rio de Janeiro Area, Brazil• Configured and implemented build outs on IBM Hardware for Telcordia Technologies in Rio de Janeiro, Brazil.
• Surveyed collocation sites and installed SCP solution for Telcordia’s IN platform, integrating Sigtran, INAP, and Diameter to the SS7 network.
• Supervised the deployment process for Oi Mobile, one of the largest wireless providers in Brazil.
IDT TelecomVoice Network Engineer
Aug. 2004 - May. 2009São Paulo Area, Brazil• Implemented VOIP architecture using Cisco PGW 2200 for TDM SS7-SIP, leading to improved call quality.
• Managed 3 employees and collaborated with carriers for telephony resources and services.
• Assisted in designing and implementing TDM/VOIP network in Brazil, representing the company to regulatory agency ANATEL.
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