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Work Background
ComfortEagle, LLCChief Executive Officer
Mar. 2017Woodstock, Georgia, United StatesBuild and implement annual business plans detailing strategic initiatives and approaches aimed at driving ComfortEagle’s growth, ensuring it aligns with all parties' expectations and objectives.
Influence, negotiate, and manage the sales of a medium to large book of business.
Create and recreate operating systems to achieve targeted volume and profit while maintaining the highest level of customer satisfaction ensuring all operational or exceptional issues are addressed and resolved.
Focus on budget-conscious implementation of marketing and operational initiatives, bringing together the best of in-market, in-person and remote options.
Develop operating framework that ensures all activities are developed and executed in accordance with the commitments made to stakeholders during the planning and acquisition phase.
NORTH RIDGE ROOFING, INC.Sales Marketing Manager
Feb. 2016 - Aug. 2017Kennesaw, Georgia, United StatesTook ownership of regional business development priorities, identifying key growth opportunities and strategic initiatives.
Monitored sales performance metrics and KPIs, identifying areas for improvement and implementing corrective actions as needed to ensure sales targets were consistently exceeded.
Enhanced regional business development by owning priorities and collaborating with agency partners, resulting in 30% revenue growth and increased brand visibility.
Implemented high-performance standards for a sales team of 10 specialists, leading to top sales results and exceeding revenue goals.
Analyzed market trends, competitor activities, and customer feedback to identify opportunities for product and service enhancements.
Ensured compliance with company policies, industry regulations, and best practices in sales and marketing.
Attained industry-leading certifications in roofing installation and home improvement from top providers, showcasing expertise and credibility within the field
Coordinated regional events and networking opportunities, leading to a 20% expansion of the brand's visibility. This strategic approach supported market expansion and business development.
Provided ongoing coaching and mentorship to sales team members, fostering a culture of accountability, motivation, and continuous improvement.
Built and maintained relationships with key customers, industry partners, and referral sources to drive sales growth and foster customer loyalty.
Collaborated with the marketing team to develop and implement effective marketing campaigns, including digital marketing, advertising, and promotional activities.
CH2MOnboarding Specialist
Jan. 2011 - Feb. 2016Alpharetta, Georgia, United StatesDeveloped customized training materials and process aids, reducing employee learning curve by 75%, resulting in improved overall efficiency and productivity.
Directed dynamic classroom and hands-on training sessions spanning diverse subjects such as optimal customer service strategies, technical software utilization, corporate protocols, and adherence to industry, state, and federal mandates.
Delivered thorough coaching on impactful sales methodologies to bolster team productivity and elevate customer contentment.
Utilized data platforms to analyze market progress and realigned business development priorities for greater market alignment
Coordinated and facilitated the onboarding process for new employees, including scheduling orientation sessions, preparing welcome materials, and providing guidance on company policies and procedures.
Served as the primary point of contact for new hires, addressing any questions or concerns they may have and providing ongoing support throughout the onboarding period.
Collaborated with HR, hiring managers, and department heads to develop and implement comprehensive onboarding programs that align with organizational goals and values.
Conducted orientation sessions to introduce new hires to CH2M Hill's culture, mission, and core values, fostering a sense of belonging and engagement from day one.
Coordinated with IT and facilities management to ensure new employees have access to necessary tools, equipment, and workspace on their first day.
Collected feedback from new hires and stakeholders to evaluate the effectiveness of the onboarding process and identify areas for improvement.
Stayed updated on best practices and trends in onboarding and employee engagement, incorporating new ideas and strategies to enhance the onboarding experience.
Assisted with other HR initiatives and projects as needed, contributing to the overall success of the HR department and CH2M Hill.
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