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Work Background
Tesco Business SolutionsComplaints
Aug. 2022 - Jun. 2024County Waterford, IrelandHandling customer complaints. Logging product complaints and sending them to respective suppliers.
Working with Technical Assistant from Head Office to ensure we close all complaints out within a timeframe.
Engaging with customers on the findings of supplier complaints.
Organising store complaints and engaging with management to ensure closure of complaints in a timely manner.
Building a system to organise tickets.
Doing weekly and daily reports on complaint numbers and tickets.
Assisting colleagues on the floor with queries.
Occasionally covering reception for the engagement Center when needed.
Tesco Business ServicesSocial Media
Aug. 2021 - Jun. 2024Answering customer queries as part of the social media team within customer services. Working offline between calls.
Tech Mahindra Business ServicesSocial Media Assistant
Aug. 2021 - Sep. 2022Member of social media team working for customer services.
Tesco Business ServicesCustomer Service Executive
Feb. 2021 - Jun. 2024Taking inbound calls relating to customer queries on Tesco workings. Working as part of a team to maintain kpis. And working through volume of inbound contacts.
Dealing with emails and social media. Handling complaints and anything that needs I can assist with on a daily basis within my position.
Tech Mahindra Business ServicesCustomer Service Representative
Feb. 2021 - Sep. 2022County Waterford, IrelandCustomer service agent on inbound phone calls and emails.
WayfairSales And Service Consultant
Aug. 2019 - Feb. 2020Virtual, Ireland
TescoCashier
Dec. 2018 - Jan. 2019County Waterford, Ireland
EishtecLoyalty Agent
Jul. 2017 - Nov. 2017County Waterford, Ireland
Tech Mahindra Business ServicesTelesales Agent
Mar. 2016 - Aug. 2016
Waterford City Enterprise CentreReceptionist
Mar. 2015 - Jun. 2015Waterford, IrelandCurrently working as a recptionist fulltime alongside of my work placement position. Greeting and helping to run the workings off the office building containing a multitude of different and unique businesses
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