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Work Background
Owner
GID Consulting, LLCOwner
Jan. 2013www.gidconsulting.com
Director of Sales Development & Operations
Seek Publishing and Memory RoadDirector of Sales Development & Operations
Feb. 2012Birmingham, AL• Successfully manage a team of individuals who support customers, provide sales support, drive insides sales, customer retention, prospecting & data entry. • Proactively setting sales objectives to lead & manage company sales initiatives that drive product lines, new product introductions & revenue. • Developed over 50 internal & external reports through Crystal Reports software using data tables & formulas. • Hire & train new employees as well as manage 102 independent field reps. • Organized and executed 31 tradeshows with a positive return on investment. • Successfully organized a relocation of the company 3 times in 10 years. • Successfully transitioned the entire company's main operating system & payroll services in 2015 w/o affecting revenue or procedures to reduce expenses. • Maintain and development company policies, procedures, marketing content & sales material on a yearly basis to properly execute the sale tools & strategies. • Helped establish the company’s online retail shop through Shopify in 2015 where I fostered a 44% growth in sales through 2020. • Initiated a vender central relationship with Amazon in 2015 where I fostered a 63% growth through 2020 from catalog management, advertising, and operational performance. • Executed a transition plan that successfully dissolved company expenses by 30% and decreased inventory cost by 15% during a company acquisition in April 2018.
Customer Care Director
Seek Publishing and Memory RoadCustomer Care Director
May. 2010 - Feb. 2012Birmingham, Alabama, United States"If this were BeWitched, I’d be Samantha!" - Identifed business gaps and establish strategic approaches to improve communication, processes, and technology. - Lead and manage special company and sales’ projects that drive product lines and revenue. - Successfully fostered Inside Sales’ revenue growth by 10.95%, orders by 29.54%, and calls by 41.95% from 2009 to 2010. -Maintained revenue from 2010 to 2011 while increasing call results by 29% and the number of orders by 22%. - Establish goals and provide continuous learning opportunities for industry and company knowledge. - Hire and train new employees.
Client Services Manager
Cypress CareClient Services Manager
Jan. 2007 - Dec. 2007Atlanta, Georgia, United States-Built a team of 4 client services representatives. -Developed processes and guidelines, created training material, and established growth plan strategies. -Increased CSR revenue 93% in 2007. -Successfully created 20 key accounts from new and pilot accounts. -Increased sell opportunity within assigned accounts by 89%.
Leader and Mentor for Corporate Training Program
Cypress CareLeader and Mentor for Corporate Training Program
Jan. 2006 - Dec. 2006Successfuly initiated and managed the program for two participates.
Account Executive
Cypress CareAccount Executive
Jun. 2004 - Nov. 2009Atlanta, Georgia, United States• Successfully maintained & grew client relationships with executives, management & adjusters within Insurance Companies & TPAs across the country. • Significantly increased revenue with 100% of assigned clients. • Consistent yearly revenue growth, increasing at percentages of 16% to 85%. • Developed innovative ideas such as enhanced client reports, revenue tracking tools, stewardship meetings, & account management best practices.
Implementation Manager
Cypress CareImplementation Manager
Jan. 2004 - Dec. 2005Atlanta, Georgia, United StatesSuccessfully initiated & managed the implementation program for new customer onboarding.
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