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Work Background
GID Consulting, LLCOwner
Jan. 2013www.gidconsulting.com
Seek Publishing and Memory RoadDirector of Sales Development & Operations
Mar. 2012Birmingham, AL• Successfully manage a team of individuals who support customers, provide sales support, drive insides sales, customer retention, prospecting & data entry.
• Proactively setting sales objectives to lead & manage company sales initiatives that drive product lines, new product introductions & revenue.
• Developed over 50 internal & external reports through Crystal Reports software using data tables & formulas.
• Hire & train new employees as well as manage 102 independent field reps.
• Organized and executed 31 tradeshows with a positive return on investment.
• Successfully organized a relocation of the company 3 times in 10 years.
• Successfully transitioned the entire company's main operating system & payroll services in 2015 w/o affecting revenue or procedures to reduce expenses.
• Maintain and development company policies, procedures, marketing content & sales material on a yearly basis to properly execute the sale tools & strategies.
• Helped establish the company’s online retail shop through Shopify in 2015 where I fostered a 44% growth in sales through 2020.
• Initiated a vender central relationship with Amazon in 2015 where I fostered a 63% growth through 2020 from catalog management, advertising, and operational performance. • Executed a transition plan that successfully dissolved company expenses by 30% and decreased inventory cost by 15% during a company acquisition in April 2018.
Seek Publishing and Memory RoadCustomer Care Director
May. 2010 - Mar. 2012Birmingham, Alabama, United States"If this were BeWitched, I’d be Samantha!" - Identifed business gaps and establish strategic approaches to improve communication, processes, and technology.
- Lead and manage special company and sales’ projects that drive product lines and revenue.
- Successfully fostered Inside Sales’ revenue growth by 10.95%, orders by 29.54%, and calls by 41.95% from 2009 to 2010.
-Maintained revenue from 2010 to 2011 while increasing call results by 29% and the number of orders by 22%.
- Establish goals and provide continuous learning opportunities for industry and company knowledge. - Hire and train new employees.
Cypress CareClient Services Manager
Jan. 2007 - Dec. 2007Atlanta, Georgia, United States-Built a team of 4 client services representatives.
-Developed processes and guidelines, created training material, and established growth plan strategies.
-Increased CSR revenue 93% in 2007.
-Successfully created 20 key accounts from new and pilot accounts.
-Increased sell opportunity within assigned accounts by 89%.
Cypress CareLeader and Mentor for Corporate Training Program
Jan. 2006 - Dec. 2006Successfuly initiated and managed the program for two participates.
Cypress CareAccount Executive
Jun. 2004 - Nov. 2009Atlanta, Georgia, United States• Successfully maintained & grew client relationships with executives, management & adjusters within Insurance Companies & TPAs across the country.
• Significantly increased revenue with 100% of assigned clients.
• Consistent yearly revenue growth, increasing at percentages of 16% to 85%.
• Developed innovative ideas such as enhanced client reports, revenue tracking tools, stewardship meetings, & account management best practices.
Cypress CareImplementation Manager
Jan. 2004 - Dec. 2005Atlanta, Georgia, United StatesSuccessfully initiated & managed the implementation program for new customer onboarding.
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