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Work Background
Enlightened NutritionalsChief Operating Officer
Jan. 2011Rockville
Enlightened MedicinePractice Manager
Jan. 2011Rockville, MarylandA results-oriented business professional with proven abilities in strategic planning, managing projects, improving efficiency of operations, and team building. Able to identify areas of strength and weakness and implement company policies, standards, changes in operations, and systems that optimize productivity and the bottom line. Dedicated and technically skilled business professional with a versatile administrative support skill set developed through experience as an office manager, secretary, administrative assistant and office clerk.
Excels in resolving employer challenges with innovative solutions, systems and process improvements proven to increase efficiency, customer satisfaction and the efficacy of the physician’s office.
Offer advanced computer skills in MS Office 2013, Excel, Power Point, Publisher, Project, EHR, EMR, Peachtree, Lotus. Quick study with new software and programs.
Adept and capable of developing business processes that advance product and company penetration.
Directs teams in creative programs and initiatives designed to maximize service and satisfaction at all levels, while restructuring and replacing weak strategies with healthy and viable solutions.
Conceptualizes new project opportunities. KEY SKILLS
Office Management
Teambuilding & Supervision
Staff Development & Training
Policies & Procedures Manuals
Detail Oriented
Ability to multi-task and manage priorities effectively Report & Document Preparation
Spreadsheet & Database Creation
Accounts Payable/Receivable
Bookkeeping & Payroll
Excellent written and verbal skills Ability to work both independently as well as a team player Records Management
Effective communicator with employees and customers
Inventory Management
Ability to integrate and apply feedback in a professional manner
Adventure Theatre MTCProfessional Singer/Actor/Dancer
Jan. 2011 - Apr. 2011Glen Echo, MDProfessional Performer- Singing, Acting, Dancing
Enlightened NutritionalsChief Operating Officer
Jan. 2011 - Jan. 2011Overseer of production, quality, and of supplements and overall satisfaction of the patient. • Attracts and keeps patients interested in all produced products by person to person interaction as well as with advertising and promotions.
• Keeping abreast of the current industry and trends for nutritional wellness by market research and consumer insight.
• Studying the current market situation to know when to introduce new products and when to draw back old products from the market.
• Performing primary tasks related to marketing and advertising.
• Managing, hiring, firing employees of the organization.
• Educating physician and staff regarding nutritional supplements and natural medicine.
• New business development and client management with retail and wholesale companies.
• Collaborate with cross functional partners and marketing to create planning for digital strategies, including: campaign objectives, target audiences, and key messages/content.
Toby's Dinner TheatrePerformer
Nov. 2008 - Jan. 2009Columbia, MarylandDinner Theater performing including singing, acting, and dancing. Waited tables, collected money, customer service.
Enlightened MedicineAdministrative Assistant
Jun. 2002 - Jan. 2011Repeatedly promoted during 9-year tenure with Enlightened Medicine, continuously added responsibility for coordinating all office functions as well as supervising a diverse team of four administrative professionals and RNs. • Developed efficiency-enhancing workflow/process improvements that made it possible to accommodate increasing responsibilities necessitated by staff reductions.
• Served as executive assistant to the management team, facilitated and coordinated a complex telephone system.
• Proficient in electronic billing and remittance advices , ie. ICD10 codes, CPT codes, HCFA 1500, CMS (8/05 & 2/12), EMRs/EHRs (e-MDs solution series) • Functioned as the primary liaison to customer/patients and ensured a consistently positive customer experience. • Increased productivity with office expenditures by implementing needed controls on stock and supplies as well as standardizing ordering procedures.
• Created automated daily till reconciliations that reduced inaccuracies and provided management with an important decision-making tool.
• Lead project coordinator on all physician requested matters. • Head administrator on all overflow requests, insurance letters for patients, and any other vital patient documents.
Jewish Community Center of Greater WashingtonChild Care Specialist
Jan. 2002 - Jul. 2002• Maintained control of 20 children for morning and afternoon daycare.
• Ensured safety and knew the whereabouts of all children at all times. • Responsible for daily lesson plan and other activities to keep children engaged.
• Helped maintain a positive environment in order for children to learn and play.
• Taught proper table manners during lunch and snack time.
• Interacted professionally with other staff members and parents.
NordstromSales Associate
Jan. 2000 - Sep. 2002Bethesda, Maryland• Delivered a positive, friendly experience by engaging the customer through conversation and service.
• Worked productively within the team and took the initiative to work with others toward a common, weekly sales goal
• Possessed effective and positive communication skills in both written and verbal forms
• Flexible to sell different items throughout the store.
• Maintained the visual appearance of the department.
• Used my time well when not serving customers to make cold calls to invite clients to special events
• Built customer confidence of customers by making the store experience interactive, engaging and reassuring.
• Maximized customer experience by "solving the whole problem" (as opposed to pushing products).
• Maintained the visual appeal of the store.
• Made the most effective use of store displays to interest customers in clothing items.
• Kept up to date on all upcoming fashions. • Developed positive customer relationships
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