IBMPMO
Jan. 2019 - May. 2020Bucharest, RomaniaIBM Romania • Server Managed Services • Contractor Responsibilities:
Project - Deutsche Bank Remote Desktop Hosting (DB RDH)
• Support on site project's operations through local management of the technical and non-technical team, reporting, internal and client meetings.
• Acting as a reference point for PMO queries and information and advocate for best practices in project management.
• Coaching and acting as single point of contact for the Project Officers team's activity and tasks: tracking and reporting on IBM Project evolution, Hardware Call Management, Change Management, Incident Management, Task ID email handling.
• Supporting and managing communication with the IBM Romania internal and external client for: disaster and recovery, fail over and power down exercises, escalations, knowledge base and infrastructure build process implementation.
• Maintaining a focus on quality, given the fact that workloads fluctuate and multiple independent tasks need to be managed simultaneously.
• Updating and maintaining processes to ensure project management documentation, reporting of metrics and team results. • Understanding deliverable of internal and external customer needs, and contributing to success through cooperative team work.
• Developing and maintaining a continuous understanding of customer policies and procedures, in regards to the IBM IT Security Standard compliance and processes.
• Overall patch planning, for all identified project components - regarding security aspects.
• Developing Risk Analysis and Assessment according to the security standards of both the internal and external customer.
• Maintaining the project team’s agreed structure and roles with appropriate accesses.
• New comer on boarding - coordinate with client to request all needed accesses for new colleagues and assure VDI (virtual desktop infrastructure) creation.