Requests
0
Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
State of North CarolinaRepresentative
Jan. 2023 - Dec. 2024
Town of Harrisburg, NCCouncil Member
Dec. 2017 - Jan. 2023Harrisburg, NC
Atrium HealthDirector
May. 2016Charlotte, North Carolina Area• Responsible for the overall daily oversight and operations of the Ambulatory Care Management department.
• Oversees the development of department specific goals and objectives to ensure alignment with overall system goals. • Evaluate and analyze departmental quality outcomes, teammate productivity, teammate satisfaction, and strategies for improvement.
• Collaborate with community agencies for strategic development of population health management model.
• Utilize LEAN methodology to monitor and improve departmental processes. • Manage teammate scheduling, performance appraisals, and engagement rounding.
• Interview, select, and recruit for licensed and non-licensed teammates. ACCOMPLISHMENTS:
• Promoted to director of ambulatory care management within one year
• Completed Population Health Course through Pennsylvania College of Health Sciences Managing collaborative with local non-profit for financial stability and food insecurity
• Managing community collaborative with local community agencies to provide respite care services for children of hospitalized parents • Successfully implemented electronic documentation tool for the department • Published article in Nursing Management Journal
• Received Lean Bronze Certification: Standard Work Overview • Successfully increased employee engagement in an area with high degree of change within seven months
Carolinas Healthcare SystemManager - Clinical Care Management
Dec. 2012 - May. 2016• Coordination and facilitation of patient progression throughout the continuum of care in collaboration with Clinical Care Coordination teammates and multi-disciplinary teams within the Cardiac Division, Emergency Department and two Medical/Surgical Units. • Promote and mentor teammates to achieve system and departmental goals and objectives.
• Manage teammates scheduling, performance appraisals, and engagement rounding.
• Advocating for Hallmark designation for department through NCNA.
• Participate in development and collaboration of clinical outcome projects with clinical care coordination teammates and unit specific teammates.
• Evaluate and analyze clinical care coordination outcomes, unit specific patient satisfaction, and system processes to develop and implement strategies for improvement.
• Evaluate, analyze, and plan strategies to reduce length of stay and readmissions within high-risk patient populations. • Participate in departmental and hospital based committees to improve and standardize discharge plans and practices. ACCOMPLISHMENTS:
• Assumed additional responsibility and role of Facility Privacy Officer • Managing collaborative with local non-profit for financial stability and food insecurity
• Successfully obtained American Case Management Certification
• Successfully completed North Carolina Nursing Association Leadership Academy
• Maintained employee engagement in an area with high degree of change
• Received several Key Employee Award Program incentives
• Managing pharmacy collaborative for medication courier service at CMC and CMC-Mercy
Carolinas Healthcare SystemClinical Care Manager
May. 2011 - Dec. 2012• Coordinated and facilitated patient progression throughout the continuum for cardiothoracic surgery patients.
• Performed utilization management for assigned patient population with continued monitoring of length of stay
• Performed multidisciplinary consultations to expedite care and facilitate discharges.
• Collaborated with patients, families, physicians, and insurance plans individualized discharge plans and goals.
• Initiated program for post-surgical cardiothoracic patients with home health care with specially trained nurses from Healthy@Home.
• Participated in departmental based committees to improve and standardize discharge plans and practices. ACCOMPLISHMENTS:
• Promoted to manager of cardiac and emergency room cluster within eighteen months
• Implemented initiative for surgical patients to receive home health care to reduce length of stay and readmissions
• Received numerous WOW Awards from teammates, patients, and their families
• Received letter from Spencer Lilly regarding successful transition of care for patient from patient’s family
Carolinas Healthcare SystemNurse Manager
Mar. 2010 - May. 2011• Supervised and evaluated licensed and non-licensed personnel.
• Maintained compliance with the Nursing Practice Act, regulatory standards, and policies and procedures defined by the organization.
• Interviewed, selected, and recruited for licensed and non-licensed teammates.
• Promoted and participated in shared governance activities, unit specific quality initiatives, and professional development. • Practiced and promote effective interpersonal communication with staff, patients, and physicians. • Served as a team member for departmental activities related to employee engagement, performance improvement, and community service initiatives. • Advocated for unit application for Hallmark Award with NCNA. • Functioned as a team member of Patient Care Services in development of policies, procedures, and standards reflective of current evidence-based practice and research. ACCOMPLISHMENTS:
• Promoted to Nurse Manager of Cardiac Telemetry unit
• Coordinated and implemented Shared Governance principles for unit
• Reduced turnover of nursing staff by 10% within first six months
• Promoted collegial relationships with Clinical Care Management team which helped to reduce length of stay and readmissions
• Assisted with coordination of efforts for disease specific certification in Heart Failure
Carolinas HealthCare SystemStaff Nurse
Jan. 2004 - Dec. 2010
WachoviaElectronic Communications Analyst
Jan. 1998 - Dec. 2004
Intch is a Professional Networking App for the Future of WorkSee more people like Diamond on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
500665 people
17
Executive Creative Director / Art Director / Founder @ Those Guys Are Great, Inc
18
Technologist, Project/Program Manager
21
Education Consultant
126579 people
17
Executive Creative Director / Art Director / Founder @ Those Guys Are Great, Inc
15
Principal Consultant @ Marketing Endeavors Strategic Consulting
42
Senior Mining Engineer @ Riot blockchain