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Work Background
State of North CarolinaRepresentative
Jan. 2023 - Dec. 2024
Town of Harrisburg, NCCouncil Member
Dec. 2017 - Jan. 2023Harrisburg, NC
Atrium HealthDirector
May. 2016Charlotte, North Carolina Area• Responsible for the overall daily oversight and operations of the Ambulatory Care Management department.
• Oversees the development of department specific goals and objectives to ensure alignment with overall system goals. • Evaluate and analyze departmental quality outcomes, teammate productivity, teammate satisfaction, and strategies for improvement.
• Collaborate with community agencies for strategic development of population health management model.
• Utilize LEAN methodology to monitor and improve departmental processes. • Manage teammate scheduling, performance appraisals, and engagement rounding.
• Interview, select, and recruit for licensed and non-licensed teammates. ACCOMPLISHMENTS:
• Promoted to director of ambulatory care management within one year
• Completed Population Health Course through Pennsylvania College of Health Sciences Managing collaborative with local non-profit for financial stability and food insecurity
• Managing community collaborative with local community agencies to provide respite care services for children of hospitalized parents • Successfully implemented electronic documentation tool for the department • Published article in Nursing Management Journal
• Received Lean Bronze Certification: Standard Work Overview • Successfully increased employee engagement in an area with high degree of change within seven months
Carolinas Healthcare SystemManager - Clinical Care Management
Dec. 2012 - May. 2016• Coordination and facilitation of patient progression throughout the continuum of care in collaboration with Clinical Care Coordination teammates and multi-disciplinary teams within the Cardiac Division, Emergency Department and two Medical/Surgical Units. • Promote and mentor teammates to achieve system and departmental goals and objectives.
• Manage teammates scheduling, performance appraisals, and engagement rounding.
• Advocating for Hallmark designation for department through NCNA.
• Participate in development and collaboration of clinical outcome projects with clinical care coordination teammates and unit specific teammates.
• Evaluate and analyze clinical care coordination outcomes, unit specific patient satisfaction, and system processes to develop and implement strategies for improvement.
• Evaluate, analyze, and plan strategies to reduce length of stay and readmissions within high-risk patient populations. • Participate in departmental and hospital based committees to improve and standardize discharge plans and practices. ACCOMPLISHMENTS:
• Assumed additional responsibility and role of Facility Privacy Officer • Managing collaborative with local non-profit for financial stability and food insecurity
• Successfully obtained American Case Management Certification
• Successfully completed North Carolina Nursing Association Leadership Academy
• Maintained employee engagement in an area with high degree of change
• Received several Key Employee Award Program incentives
• Managing pharmacy collaborative for medication courier service at CMC and CMC-Mercy
Carolinas Healthcare SystemClinical Care Manager
May. 2011 - Dec. 2012• Coordinated and facilitated patient progression throughout the continuum for cardiothoracic surgery patients.
• Performed utilization management for assigned patient population with continued monitoring of length of stay
• Performed multidisciplinary consultations to expedite care and facilitate discharges.
• Collaborated with patients, families, physicians, and insurance plans individualized discharge plans and goals.
• Initiated program for post-surgical cardiothoracic patients with home health care with specially trained nurses from Healthy@Home.
• Participated in departmental based committees to improve and standardize discharge plans and practices. ACCOMPLISHMENTS:
• Promoted to manager of cardiac and emergency room cluster within eighteen months
• Implemented initiative for surgical patients to receive home health care to reduce length of stay and readmissions
• Received numerous WOW Awards from teammates, patients, and their families
• Received letter from Spencer Lilly regarding successful transition of care for patient from patient’s family
Carolinas Healthcare SystemNurse Manager
Mar. 2010 - May. 2011• Supervised and evaluated licensed and non-licensed personnel.
• Maintained compliance with the Nursing Practice Act, regulatory standards, and policies and procedures defined by the organization.
• Interviewed, selected, and recruited for licensed and non-licensed teammates.
• Promoted and participated in shared governance activities, unit specific quality initiatives, and professional development. • Practiced and promote effective interpersonal communication with staff, patients, and physicians. • Served as a team member for departmental activities related to employee engagement, performance improvement, and community service initiatives. • Advocated for unit application for Hallmark Award with NCNA. • Functioned as a team member of Patient Care Services in development of policies, procedures, and standards reflective of current evidence-based practice and research. ACCOMPLISHMENTS:
• Promoted to Nurse Manager of Cardiac Telemetry unit
• Coordinated and implemented Shared Governance principles for unit
• Reduced turnover of nursing staff by 10% within first six months
• Promoted collegial relationships with Clinical Care Management team which helped to reduce length of stay and readmissions
• Assisted with coordination of efforts for disease specific certification in Heart Failure
Carolinas HealthCare SystemStaff Nurse
Jan. 2004 - Dec. 2010
WachoviaElectronic Communications Analyst
Jan. 1998 - Dec. 2004
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