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Work Background
HM Land RegistryExecutive Registration Officer
Mar. 2024Gloucester, England, United Kingdom
HM Revenue & CustomsIncome Tax Self Assessment (ITSA) Caseworker - Higher Officer
Apr. 2021 - Apr. 2024Bristol, England, United Kingdom
HM Revenue & CustomsVAT Technical Higher Officer - Campaigns and Projects
Nov. 2020 - Mar. 2021Cardiff, Wales, United Kingdom
HM Revenue & CustomsTax Professional (Customs and International Trade)
Dec. 2017 - Nov. 2020Bristol, United KingdomJob title
Tax Caseworker - Band O Main duties Carrying out quality compliance checks and establishing facts using an investigative approach; • Visiting a variety of businesses across a wide range of locations, • Engaging directly with customers, for instance to check and where necessary challenge the contents of external customers' tax returns, raising timely and accurate tax assessments or providing quality risk or intelligence assessments to internal customers and senior managers; • Providing risk, intelligence and technical support to teams across HMRC; • Identifying, analysing and reporting on intelligence received from a wide range of sources; • Working corporately across business streams to maximise the performance of HMRC, sharing best practice and information as appropriate; • Working with legislation, policy and guidance, and exercising good judgement to enforce this.
Herefordshire CouncilTelecare Services Officer
Jul. 2016 - Nov. 2017Main duties •To support the Senior Technical Advisor in the operational design and delivery of the Telecare service. - To support the development and delivery of individualised, outcomes-led personalised Assistive Technology and Telecare solutions based on structured individual assessments that deliver choice and independence to service users and carers. - To support the development of the Telecare service’s standards and processes and operate within the context of the service priorities and principles of increasing user choice and control over the services they receive. - Work closely and collaboratively with the Council’s partner agencies to ensure an integrated service that meets both current and future needs. - To undertake a range of administrative, financial and clerical support duties to support and promote the delivery and development of the Telecare service.
Herefordshire CouncilBusiness Support Officer
Jul. 2015 - Jul. 2016Hereford, United KingdomMain duties • Various administrative responsibilities including sickness and absence reporting for several teams within the Law, Governance and Resilience division • Invoice processing – including raising purchase orders for invoices received and generating sales orders for the billing of external parties • Planning and implementation of Emergency Planning Duty Officer on-call rotas • Actioning new property registrations and property name changes on behalf of the Electoral Services department
Herefordshire CouncilData Entry Clerk
Jan. 2015 - Jul. 2015Main duties To assist with the preparation, compilation and distribution of the Register of Electors - To deal independently to the public’s calls and enquiries relating to electoral services. - To assist with the administration of Parish Council, Unitary Council, UK Parliamentary and European Parliamentary elections and Referenda. - To carry out all of the above duties using the section’s IT facilities (including electoral registration software and MS Office) -To follow the relevant procedures for ensuring that information and data is collected and recorded accurately thus enabling the production of reliable analyses and reports. - To assist the Electoral Registration Services Manager in processing all forms of documentation. - Scan and process Individual Electoral Registration forms. - Update electoral register databases and special categories such as electors, crown servants, absent voters, overseas, local connection. - To deal independently with the public’s calls and enquiries, sensitively. -Prepare Canvass data and assist in compiling the electoral register within strict deadlines. - Assist with matters relating to premises and staff for polling stations. - Assist with provision of Presiding Officers supplies. - Mail-sort and despatch bulk correspondence. - Upkeep of filing system. - To assist in the review of all electoral arrangements, including and Parliamentary and County Boundary Reviews and the review of polling districts and polling arrangements and to ensure that the decisions are implemented.
Cardiff Metropolitan UniversityTelephone Fundraiser
Jan. 2010 - Dec. 2011
MARCHES FAMILY NETWORKSenior Playworker/Youth Group Worker
Jul. 2005 - Apr. 2015HerefordshireMain duties ·Started working as a volunteer whilst at Sixth Form College, progressing to a paid role on a casual basis whilst studying and working other part-time jobs over a period of 10 years. - Assisting Play Leaders in the planning, preparation and successful delivery of appropriate play activities to meet the needs of all children in attendance at play sessions · Mentoring incoming play staff and assisting with induction and training · Observing and implementing best practice methods and charity policies and promoting the health and safety of service users and play staff
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