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Work Background
Tempus Technologies, Inc (PNC)Project Manager
Nov. 2024Greater Fort Wayne, In
Career BreakProject Management and Operational Efficiency Expert
May. 2023 - Oct. 2024Fort Wayne, Indiana, United States
Allied Payment NetworkOperations Manager
Jan. 2020 - Jan. 2023Fort Wayne, Indiana, United StatesLed a team of 6 that were responsible for customer service and call center operations for the Billpay growth organization. This included managing a $400K annual department budget. Exceed customer expectations and built trust with 400+ financial institutions with various products and services. Built loyalty and brand awareness with a major focus on customer retention via coordinated projects with integrations, product, implementations, and development. Oversaw strategic planning with operations management team on a weekly basis to review current process workflows for better efficiencies and enhancements. Assisted the Quality team with various testing on new products with existing customers prior to rollout to production.
CBCInnovisProject Manager
Jan. 2013 - Jan. 2019Fort Wayne, Indiana, United StatesLed interface projects for national sales organization for mortgage, DataVerify Fraud, AmRent Property Management, and SBS Appraisal Group. This included managing project budgets of up to $500K. Worked with various loan origination system companies to create partnership opportunities. Coordinated projects in multiple phases such as initiating, research, planning, executing, development, testing, implementation, and closing. Engaged each business unit such as legal, IS, sales, marketing, product management, vendor management, and IT to coordinate each project. Created partnerships to provide efficient and effective benefits for mutual customers while implementing our best practices. Attended national user conference events including National Mortgage Bankers Association to build long-term relationships with partners.
CBCInnovisBusiness Consultant
Jan. 2007 - Jan. 2012Fort Wayne, Indiana, United StatesCreated business partnerships with various industries such as financial institutions, finance organizations, mortgage companies, property management, and medical industry to promote each product and service to prospects in all industries as the target market. Analyzed each prospect to determine how the company can differentiate from the competition to build customer loyalty. Increased sales each year and provided profitable segment to overall organization. Responsible for mortgage sales and development in the Northern Indiana and Illinois as well as the Chicago market.
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