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Work Background
Dogline-Fordogtrainers GroupCustomer Support Professional
Jun. 2022Cracow, Małopolskie, PolandIdentified customer issues;
Assisted customers with solving problems;
Analyzed and report product malfunctions;
Resolved customer complaints;
Responded to customer inquiries;
Fulfilled requests;
Interacted with customers;
Collaborated with the management team;
Improved overall customer satisfaction;
Maintained customer records;
Maintained solid customer relationships;
Managed customer accounts;
Created support documentation;
Gathered and shared customer feedback;
Informed customers about products and services;
Provided feedback;
Resolved complaints or technical concerns
Dogline-Fordogtrainers GroupSales Specialist
Jun. 2022Cracow, Małopolskie, PolandProviding product demonstrations to staff and clients, and taking the lead in resolving complaints.
Conducting market research and sharing findings with the team;
Working alongside the team to draw up strategies to increase customer base;
Setting sales targets and implementing incentives;
Managing a network of vendors and suppliers;
Maintaining excellent relationships with customers that are built on trust, and encouraging the rest of the sales team to follow this example;
Keeping up-to-date with advancements in marketing;
Selling products or services;
Researching potential leads; Developing sales strategies to achieve their targets;
Fordogtrainers.euFreelance Translator, Content Manager
Aug. 2013 - Jun. 2022Łódź, Łódzkie, PolandDeveloped content strategy aligned with short-term and long-term marketing targets;
Collaborated with marketing and design teams to plan and develop site content, style and layout;
Created and published engaging content;
Edited, proofread and improved writers’ posts;
Optimized content according to SEO;
Use content management systems to analyze website traffic and users engagement metrics;
Managed content distribution to online channels and social media platforms to increase web traffic;
Ensured compliance with law (e.g. copyright and data protection);
Stayed up-to-date with developments and generate new ideas to draw audience’s attention
ForDogTrainersCreative Copywriter
Jan. 2013 - Mar. 2022OnlineEdited and proofread copy as needed;
Searched and Understood target audience;
Collaborated with producers and other managers;
Optimized content for SEO;
Adhered to brand guidelines;
Brainstormed creative ideas and strategies;
Interpreted account briefs;
Conducted thorough research;
Met deadlines
Zaporizhzhya Gimnasium #71French Language Teacher
Aug. 2012 - Aug. 2013Zaporizhia Region, UkrainePrepared lectures to deliver to high school students about basic principles of the French language as well as information related to French culture;
Developed course materials for students to complete in the classroom and in their free time, which includes handouts, essays and additional homework assignments;
Evaluated students’ performances, including grading homework assignments and making note of how well students participate in discussions;
Established consistent office hours so students can meet with you outside standard school hours;
Participated in schoolwide activities, such as workshops and special events;
Interacted with students’ parents to inform them of their child’s progress in the classroom;
Collaborated with other teachers to develop school-wide policies and create an overall better learning environment
TNEUTranslator
Nov. 2011 - Feb. 2012Ternopil Region, UkraineProvided accurate and fluid interpretation between two or more languages during meetings, conferences, interviews, and other events;
Translated written documents, such as contracts, reports, and correspondence, from one language to another while maintaining the original meaning and tone;
Edited and proofread translated documents to ensure accuracy and coherence;
Conducted thorough research on specialized subjects to ensure accurate and up-to-date translation and interpretation;
Assisted in cultural adaptation and localization of materials to ensure effective communication across different cultures;
Maintained confidentiality and professionalism while handling sensitive information and documents;
Collaborated with clients, colleagues, and subject matter experts to ensure accurate interpretation and translation.
Stayed updated on industry trends, new terminologies, and changes in language usage to enhance translation and interpretation quality.
Zaporizhzhya Gimnasium #31French and English language teacher
Sep. 2008 - Jun. 2011Zaporizhia Region, UkraineInstructed students on the fundamentals of French and English languages. Prepared course and classroom materials, assigned homework, graded papers and tests, created individualized plans for students with special requirements. Developed and implemented comprehensive lesson plans, instructed students in grammar, vocabulary, and pronunciation. Created and administered quizzes and other assessments, provided students with constructive feedback; maintained accurate records of student progress, engaged students with creative teaching methods, organized classroom discussions and interactive activities, incorporated technology and multimedia resources into lessons.
Communicated regularly with parents and guardians about student progress, organized and participated in cultural events and activities, maintained a positive and inclusive classroom environment. Collaborated with other teachers and staff to support student learning, attended professional development workshops and training sessions.
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