Notting Hill GenesisBusiness Analyst
Apr. 2019 - Jul. 2022London, England, United KingdomI worked to deliver the following Transformation projects which are aimed to help business improve to best manage users’ records, automate its payments and approval processes.
Project 1: Delivered (Payit) Mobile Banking app and its integration with Salesforce CRM, Open Banking to improve how payments are made to customers
Project 2: Creation and delivery of new finance forms in bespoke web-based CRM to instruct payments to residents.
Project 3: Process Improvement and automation of a £30M rental income using data warehouse
Project 4: Process design for Direct Debits and Implementation of one direct debit supplier (ALL PAY) Responsibilities:
Facilitated workshops, conducted gap analyses, vendor assessments and proposed solutions, ensured that deliverables met defined business needs.
Analyzed requirements, collected data, conducted interviews, managed stakeholder relationships, and held workshops
Participated in daily stand-up meetings as a scrum master and all other scrum ceremonies
Creating and producing user stories, as well as tracking the development process through acceptance of user stories
Led the digital platform team through the SDLC life cycle, taking control of the BAU production environment and prioritizing customer issues into monthly releases.
Work effectively within the development team and other scrum teams, clarifying business requirements, and removing impediments as efficiently as possible.
Provided regular training to business users, developed user manuals, and conducted UAT sessions to gain user confidence and approval