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Work Background
Allure StoreDirector of Revenue Operations
Sep. 2021 - Dec. 2022United StatesIdeate, strategize, implement, and maintain the technology that supports the organization’s people and processes.
Boulder EndocrinologyMarketing Director
Feb. 2017 - Jan. 2019Louisville, ColoradoOversaw the Web Design and Maintenance, SEO, and Reputation Management of the Practice. - Increased organic traffic by 30% in the first 4 months - Brought brand consistency in-house and digitally
- Worked with the Practice Manager to improve practice ratings from 3.8 to 4.6 on Google
- Helped launch ancillary services within the practice to drive a 16% increase in cash pay revenue
Modern Rise Media LLCVice President and Co-Founder
Oct. 2015Boulder, ColoradoWe help clients define and execute high-level strategies in marketing, sales, service, and operations that foster cross-functional teams to drive revenue. We learn your business by identifying organizational, team and individual processes, and consult on tools and technologies that support those processes. We follow with implementation, maintenance, and reporting. We bring siloed sales, marketing, and service teams into alignment to launch initiatives that produce great results. We build for B2B teams with a strong desire to scale, create efficiency, and create amazing experiences for their customers.
One Day Lifestyle LLCBusiness Owner
Mar. 2014 - Nov. 2018Boulder, ColoradoOnline drop shipping, wordpress site management, SEO, social media marketing, and customer engagement for online organic marketplace.
CB & Potts Restaurant and BreweryRegional Hospitality Leader
Sep. 2011 - Sep. 2014Rocky Mountain Region-Oversee sales and service for 6 CB & Potts locations
-Create and implement training standards and materials for service teams
-Teach product knowledge and service techniques on the floor and in classroom settings
-Teach alcohol certification class (TIPS) to service team During my time as the Regional Hospitality Leader I was expected to lead by example and be a coach on the floor. I taught team members how to be brand ambassadors, increase their sales (and tips), and ensure that all service standards were met. I assisted in creating and implementing a company-wide training programs for 27 RAM/Potts locations, assisted in creating and implementing a new POS system and teaching teams how to use it, and also assisted in creating, proofing, and editing menus. As CB & Potts served as a brand that was a part of RAM International, I was also brought out to the Seattle area to open a new RAM location. As was part of my normal duties, I helped create, design, and teach menu, beverage, and service classrooms to new team members.
CB and Potts Restaurant and BreweryGeneral Manager
Mar. 2011 - Sep. 2011Fort Collins, ColoradoInitially I shared General Manager responsibilities with a co-worker during a management transition. My focus remained on banquets, tournaments, and staff training. I was then promoted into the full time General Manager position and assumed the responsibility of staff scheduling, managing budgets and PNL statements, and general restaurant maintenance. In my time as the General Manager I learned a lot about the best ways to communicate with and motivate the staff to reach sales goals and hold teams accountable
CB & Potts Restaurant and BreweryBanquet Coordinator
Apr. 2010 - Dec. 2011Fort Collins, ColoradoAs the Banquet Coordinator I worked with guests to book special events including holiday, engagement, and graduation parties as well as rehearsal dinners, wedding receptions, and golf tournaments. I trained a team of servers to execute banquets seamlessly from set up to break down, setting the standards and holding the team accountable. I also worked with the Head Chef to customize banquet menus for Guests while keeping food cost in line. A strong attention to detail and exceeding Guest expectations lead to increased food and beverage sales and repeat bookings on a monthly basis up to a year in advance. Efficiency in execution and scheduling also led to multiple bookings per day. As this location was also on a golf course I was responsible for working with the Golf Pro to organize food and beverage accommodations for tournaments.
CB & Potts Restaurant and BreweryFood Server
Jun. 2007 - Mar. 2010Broomfield, CO and Fort Collins, COEverything I ever needed to know I learned in a restaurant. I started at CB & Potts as a server, and struggled at first. I eventually found a rhythm and routine in this fast-paced brew pub. I enjoyed being a part of a restaurant culture that fostered teamwork, hustle, and having fun. Serving may not seem like a difficult job but it taught me a lot about going above and beyond to ensure consistency and the best possible experience for Guests. In this position I learned the fundamentals of how a restaurant operates. I successfully completed all aspects of training and became a trainer myself. I was eventually entrusted with bartending and opening/closing the restaurant. When a new location was opening in the area I was invited to assist in vetting, hiring, and training the new staff.
Metro Brokers Aggus RealtyReceptionist
Jan. 2002 - May. 2006Arvada, ColoradoAt Metro Brokers I was responsible for scheduling showings, contacting property owners, and collecting showing feedback. I worked and communicated with over 60 agents and input/updated listings for every agent using MLS and IRES. I became the Lead Receptionist and trained other front desk personnel on daily tasks and opening and closing duties. I also collected rent payments and issued tenant receipts. Other daily tasks included answering multiple phone lines, record keeping, filing, and general administrative tasks in a fast paced environment. This job taught me a lot about the importance of being on time, organized, and ready to work. I learned how to be efficient and communicate effectively and pleasantly over the phone and through written correspondence.
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