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Work Background
Crash ChampionsWomen of Crash Champions Chair Member
Sep. 2023United States
Crash ChampionsCorporate Trainer
Jun. 2023United StatesQRF Gold Team • Work directly with Operations to enhance the competencies of individual team members by designing and conducting training programs that will boost workplace performance in alliance with Crash Champions values. •Identify training needs by evaluating strengths and weaknesses • Translate requirements into trainings that will benefit next steps for career growth • Designing and conducting training programs • Deliver structured learning experiences remotely and in person • Acclimate new hires to the business and conduct orientation sessions • Assess training effectiveness to ensure incorporation of taught skills and techniques into team members work behavior • Periodically evaluate ongoing programs to ensure that they reflect any changes Continued awareness of new trends and tools in team member development • Assisting in cross functional project teams as needed or miscellaneous duties as assigned
Crash ChampionsCSR
May. 2022 - Jun. 2023Wichita, Kansas, United StatesReview with customers and walk through high-level repair process and next steps: Greet customers by phone or in-person; educate customers about the collision repair process (high level overview), including insurance claims information, processing and payment procedures
Complete all facets of vehicle intake process: Walk the vehicle with the customer; map damage areas with markers; take/upload photos and customer info to Centralized File Management team; pre scan vehicles; prepare vehicle tags and packet for Repair Planner
Establish communication expectations with customer: Provide repair status updates to customer via call or text based on an established communication cadence with the customer
Communicate with Repair Planner: Frequently communicate to get updates regarding the status of vehicles within the repair process
Conduct final quality control check: Perform the final quality control check prior to customer pick up to ensure the quality of the repair will meet or exceed customer expectations and Service King's standards
Perform administrative tasks : Administrative tasks may include collecting incoming payments, updating ARMS/rental matching and conducting AR follow-up calls
Provide additional support to Repair Planner (as needed): Complete parts invoices and provide additional support for Repair Planner role as needed
Additional responsibilities as assigned
Matthew HusseySocial Media Manager
Aug. 2020 - Jan. 2021United Kingdom • Content Creation and Curation: Develop and curate compelling and shareable content across multiple social media platforms, including Facebook, Instagram, Twitter, LinkedIn, and TikTok, that resonates with our target audience and aligns with our brand voice and values. • Campaign Management: Plan, execute, and optimize social media campaigns to promote products, events, and initiatives, driving traffic, engagement, and conversions. • Community Engagement: Monitor, respond to, and engage with followers and comments on our social media channels to foster a positive and interactive online community around our brand. • Analytics and Reporting: Track, analyze, and report on key social media metrics and KPIs to measure the success of campaigns, identify trends, and provide actionable insights and recommendations for continuous improvement. • Collaboration and Cross-Functional Support: Work closely with cross-functional teams, including the CEO Marketing and PR, to align social media efforts with overall marketing strategies and initiatives.
Cox CommunicationsSenior Technical Support Specialist
May. 2019 - Dec. 2020Wichita, Kansas, United StatesDiscover the root cause of customer problems and identify the action required to resolve, whenever possible, using company databases, customer information, and collaboration with other departments. • Engage in real-time troubleshooting while the customer is on the phone and schedule a service appointment in the system if the problem cannot be resolved. • Provide total customer service by answering basic questions about programming over the phone and partnering customers with Sales for complex questions. • Build customer loyalty by placing follow-up calls to customers after receiving acknowledgment of action taken by other Cox departments. • Provide customer support by asking questions and listening to customers in order to understand their needs, requests, or problems. • Keep customer informed about progress by checking the status of work orders in customer record system. • Provide seamless customer experience through documenting call details and new account information into the computer system and completing any forms required to request action by other departments.
Christopher's Hope MinistrySocial Media Manager
Jun. 2007 - May. 2011Gonaives, HaitiCreated, designed all content for the website. Designed content for posts on Facebook. Ran various social media pages as well as Facebook page comment moderation. Created, designed, and ran the blog. Created engaging content for donors. Designed and wrote monthly newsletters. Managed E-mail inbox for the CEO and all travel arrangements as needed.
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