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Work Background
Community Care Cooperative (C3)Manager of Operations
Dec. 2022Boston, Massachusetts, United StatesThe primary responsibility of the Manager of Operations is to ensure that C3 members have a positive experience with C3 in all non-clinical matters. This responsibility includes ensuring that members have accurate and timely information about C3 in languages and forms that meet their needs, have access to the grievance process, and that their rights are being respected. The Manager of Operations works collaboratively with clinical operations, marketing, compliance, and other leaders and staff to support the vision and mission of the organization. In addition to ensuring member satisfaction, the Manager of Operations is responsible for a wide range of operational, logistical, and administrative duties, as well as successful day-to-day management of operations. This includes but is not limited to oversight and management of provider data operations, enrollment, the C3 Information Line (Call Center), staff training and member material development, fulfillment and mailings, regulatory and operational reporting, and compliance.
Dana-Farber Cancer InstitutePractice Manager - Dana-Farber Cancer Institute/ The Jimmy Fund Clinic
Aug. 2020 - Aug. 2022Boston, Massachusetts, United StatesA mission-critical leader who collaborates with the Physician Floor Leader and Nurse Director to provide oversight of the patient experience and exam and infusion operations; and the implementation of strategic initiatives and quality improvement projects. Participate in strategic planning for patient scheduling around unplanned events such as weather or other unforeseen factors resulting in disruption of daily operations. Manages and Supervises the onboarding, training, staffing levels, and performance evaluations of administrative staff responsible for patient check-in, scheduling and patient-facing customer service for exam and infusion practices. Provides indirect supervision of Clinical Assistants (CA).
Works in coordination with Scheduling Operations Leadership and Disease Center Administrative Director, monitors MD/NP/PA exam template utilization, recommending necessary improvement to maximize exam room utilization. Administrative management of floor-based clinical specialties: i.e. Procedure Suite, Leads, coordinates, and guides staff and patients during Emergency Response events.Coordinates with Facilities Department for all construction projects, facility upgrades, expansions, staff relocation, repairs, maintenance, and environment-of-care issues.
Soldiers' Home in HolyokeDirector Of Operations (Interim)
Jun. 2020 - Aug. 2020Holyoke, Massachusetts, United StatesSupervise facility operation by organizing, scheduling, planning, training and utilizing available staff to the best of their ability. Maintain OSHA standards and training for assigned personnel
Coordinate all Maintenance and Construction projects with various staff members, DCAAM and 3rd party vendors; ensure the grounds/surroundings are well maintained, clean and safe year-round
Manage Housekeeping operations to ensure a clean and sterile environment is maintained for all patients and staff
Complete environmental safety rounds regularly and report back on findings
Organize Laundry operations with vendors, staff and patient units
Coordinate security services between outside contractors and in-house staff
Manage garage duties, fleet management and grounds maintenance through planning, organizing and accountability
Direct supervision of staff that includes, but is not limited to: coaching, leadership, employee development and performance management
Work with multiple Labor Unions representing staff interests; Coordinate with Legal Advisors and Human Resource Representatives to maintain welfare, morale and discipline of staff to include screening and hiring of personnel
Foster creativity and teamwork by soliciting, encouraging, and supporting other members of the team
Work with other departments to ensure the facility operates within the policies and guidelines established by local, state and federal laws; To include: TJC, Veteran’s Administration, NFPA, OSHA and ASHRAE
Utilize outstanding customer service skills and regularly evaluate (and correct if necessary) any and all operational issues
Special projects as requested; other duties as assigned
Boston Medical Center (BMC)Director Of Operations, Primary Care
Oct. 2019 - Jul. 2020Boston, MassachusettsThe Operations Director is responsible for the management of services across one or more sections/divisions within a department, specifically in the areas of administration, personnel, fiscal management, strategic planning, and operations. Manages departmental/divisional/sectional activities to meet hospital needs and objectives in accordance with operating policies and business plans. Provides overall direction to managers in planning, directing and controlling their respective organizations and ensures the efficient, economic and quality performance of assigned areas in order to provide for quality healthcare systems and to maximize hospital revenues. The Operations Director provides leadership for continuous service and quality improvement, innovation and staff empowerment, accomplished through effective internal and external customer relations. The Director of Operations will report to the Administrative Director of Primary Care for the Department of Medicine.
Beth Israel Deaconess Medical CenterDivision Manager- Neurosurgery
May. 2018 - Oct. 2019Boston, MassachusettsWorks collaboratively with the Administrative Director, Division Chief and faculty to manage the administrative, financial and clinical operations, financial of the division. Acts as a liaison for inpatient and outpatient clinical services, research, teaching and graduate medical education programs of the division. Manages staff and provides administrative resources for faculty, fellows and staff physicians. Essential Responsibilities
Participates in planning and implementation of divisional goals, program objectives, personnel, resources and equipment. Implements appropriate office systems, policies and procedures to assure uniform practice. Manages and ensures effective operations for the division.
Develops and implements business plans for clinical programs. Identifies strategies, objectives, timetables, expected outcomes and measures. Coordinates marketing initiatives for the division, collaborating with various constituencies to ensure effective campaigns. Monitors, evaluate and updates plans to reflect challenges and opportunities in the marketplace and BIDMC's overall direction.
Serves as principal resource on all division financial matters. Advises on availability and use of funds, including special purpose funds authorizes all expenditures and assigns them to the appropriate budget or fund. Ensures the submission of accurate and timely billing and analyzes revenue cycle reports.
Prepares and analyzes reports on division activities, including volume statistics, collections and research (grant) support;. Makes informed financial forecasts and resource needs. Makes projections of short and long-term needs for staff, physical facilities, and equipment. Plans, implements and manages space, equipment, phone and other needs.
BETH ISRAEL DEACONESS HEALTHCARE / APGBeth Israel Deaconess Healthcare- APG Practice
Feb. 2016 - May. 2018Greater Boston Area• Participates in planning and implementation of practice goals, programs and objectives, personnel, resources and equipment. Implements the approved business plan that identifies strategies, objectives, timetables, expected outcome ad measures for assigned areas of responsibility. • Makes decisions concerning hiring, corrective action and personnel matters as appropriate.
• Coordinates care delivery, patient flow and clinic discharge activities. Oversees scheduling, registration and billing processes according to protocol. Coordinates and ensures skill development and training for all staff.
• Implements relevant information systems such as managed care ensuring the accuracy of data. Leads projects that support ambulatory service standards.
• Implements revenue cycle policies and procedures of the referral management, copay collection and charge entry processes. Maintains knowledge of current managed care and insurance requirements and educates staff.
Charles River Medical AssociatesLaboratory Operations
Jan. 2012 - Feb. 2016Framingham, MassachusettsSupports the processing team in medical data entry.Monitors logistics for medical office and laboratory supplies through PCPO network. Job Duties include: •Equipment Tracking and maintaining lab equipment working within an independent lab, coordinating with multiple labs to maintain supply and equipment. •Providing Asset Management by using inventory matrices to , to track vital lab assets online interface. Uses Environmental Control measures to identify optimal environmental settings for different areas in your laboratory. •Refines Quality Control by correlating quality requirements with the laboratory's specific testing systems. Creates reports to maintain the quality of patient records and assure asset management.
Massachusetts National GuardReligious Affairs NCO
Apr. 2011 - Apr. 2024Natick, Massachusetts, United StatesCoordinates religious support at the Brigade Level for the 26th Maneuvering Enhancement Brigade
•Synchronize religious support in the contemporary operating environment
Coordinate force protection for religious support operations.
•Coordinate the circulation of the unit ministry team in the contemporary operating environment.Operate communication equipment and digital reporting systems
•Assist in planning religious support operations and deployments.
•Maintain reports, files and administrative data for religious operations.Apply technology to religious operations.
•Conduct specialized peer counseling for combat stress.
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